Customer Engineer I Jobs in Quebec (NOW HIRING)

What we’re looking for

We are looking for a motivated Senior Software Engineer I (Backend) to be part of the User team in Canada. The User team is responsible for supporting Authentication & Authorization within the SurveyMonkey product, as well as providing backend services for managing user accounts and teams. We are looking for a talented engineer who has a passion for service ownership, AuthN + AuthZ, and is invested in ensuring our user’s account state is maintained. All while working alongside many other teams to provide customer value in our extensive product portfolio.

What you’ll be working on

• Building and maintaining our user and team management services across multiple data-regions
• Contribute to our core authorization platform, which contains centralized business logic around permission management
• Support and improve our authentication workflows
• Cross-collaboration with many of the other frontend and backend teams who need additional features in the user/team space
• Write clean, maintainable, and efficient code
• Identify and fix bugs as well as optimize performance issues
• Participate in code reviews and implement feedback
• Foster a culture of collaboration, testing, code reviews, and mentorship to help the team reach their full potential

We’d love to hear from people with

• 5+ years of experience in backend application development
• Experience with Python and web frameworks like Fast API, Flask, Pyramid
• Understanding of Restful APIs
• Familiarity with version control systems (Git preferred)
• Basic understanding of software design patterns
• Expertise in designing and building world‑class services and APIs
• Experience with developing and maintaining SSO integrations (SAML, OIDC)
• Excellent communication skills and the ability to work with both co‑located and remote engineers and cross‑functional partners
• A growth/data mindset in approaching challenges
• Strong interest in AI and experience with AI coding tools such as Cursor or Claude Code to accelerate your work a plus
• Basic knowledge of SQL databases, experience with ElasticSearch/OpenSearch a plus
• Experience with Kubernetes, Helm Charts, and Terraform a plus
• Experience with messaging and streaming frameworks like Kafka, Apache Spark, etc. a plus

The base pay provided for this position ranges from CAD $103,200/ year - $129,00/ year depending on the geographic market and assuming a full‑time schedule. Actual base pay is based on a number of factors including market location, job‑related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem‑solving and decision‑making. As such, you will be required to work from our Ottawa office up to 1 day per week. Primarily a remote position, employees within 50km of the office are asked to come in every other Tuesday for sprint ceremonies.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.