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Customer Education Jobs in Boca Raton, FL (NOW HIRING)

Brinks Home

Alarm Service Technician

Hollywood, FL · On-site

Customer education and training including a system demonstration. * Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs ...

Brinks Home

Alarm Service Technician

Hollywood, FL · On-site

Customer education and training including a system demonstration. * Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs ...

Brinks Home

Alarm Service Technician

Hallandale, FL · On-site

Customer education and training including a system demonstration. * Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs ...

Brinks Home

Alarm Service Technician

Hollywood, FL · On-site

Customer education and training including a system demonstration. * Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs ...

Brinks Home

Alarm Service Technician

Hollywood, FL · On-site

Customer education and training including a system demonstration. * Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs ...

Brinks Home

Alarm Service Technician

Pembroke Pines, FL · On-site

Customer education and training including a system demonstration. * Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs ...

Comfort Zone

HVAC Service Manager

Riviera Beach, FL · On-site

$75K - $90K/yr

Promote customer education regarding repairs, system performance, upgrades, and maintenance programs * Ensure compliance with safety standards, company policies, and industry regulations * Partner ...

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All JobsCustomer Education JobsCustomer Education Jobs in Boca Raton, FL

Customer Education information

See Boca Raton, FL salary details

$9

$17

$25

How much do customer education jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer education in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What is customer education?

Customer education refers to the process of providing customers with the knowledge, skills, and resources they need to effectively use a company's products or services. This can include training sessions, online tutorials, webinars, documentation, and support articles. The goal is to improve customer satisfaction, reduce support requests, and help users achieve success with the product. Customer education is often managed by dedicated teams or specialists who design learning materials tailored to customer needs.

What are the key skills and qualifications needed to thrive in customer education?

To thrive in Customer Education, you need expertise in instructional design, product knowledge, and adult learning principles, often supported by a relevant degree and experience in training or education roles. Familiarity with learning management systems (LMS), e-learning authoring tools, and webinar platforms is typically required. Outstanding communication, patience, and the ability to translate complex concepts into simple terms are vital soft skills. These abilities ensure customers are empowered to use products effectively, leading to higher satisfaction, reduced support needs, and stronger customer retention.

What are some common challenges faced in a customer education role, and how can they be addressed?

Professionals in Customer Education often encounter challenges such as engaging diverse learners, adapting to varying customer needs, and keeping educational materials up to date with product changes. To address these, successful customer educators employ interactive training methods, regularly solicit feedback, and collaborate closely with product and support teams. This ensures content remains relevant and training sessions are engaging, ultimately improving customer satisfaction and product adoption.

What is the difference between Customer Education vs Customer Support?

AspectCustomer EducationCustomer Support
Primary FocusProactively teaching customers how to use products or servicesReactively assisting customers with specific issues or questions
Work EnvironmentTraining sessions, online resources, workshopsHelp desks, call centers, live chat
Required SkillsCommunication, instructional design, product knowledgeProblem-solving, technical knowledge, communication

Customer Education and Customer Support both aim to enhance customer experience but differ in approach. Customer Education focuses on proactive teaching to prevent issues, while Customer Support reacts to customer problems. Understanding these roles helps organizations deliver comprehensive customer service and improve satisfaction.

What cities near Boca Raton, FL are hiring for Customer Education jobs?

Cities near Boca Raton, FL with the most Customer Education job openings:

Customer Education jobs near you
Infographic showing various Customer Education job openings in Boca Raton, FL as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Alarm Service Technician

Brinks Home

Hollywood, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Brinks Home rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

26th of 118 rated security

Job description

Description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.

Key Responsibilities:

  • Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
  • Ability to troubleshoot technical problems.
  • Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
  • Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
  • Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
  • Customer education and training including a system demonstration.
  • Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
  • Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
  • Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
  • Maintain safety practices to prevent against injury and damage to property.
  • Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.

Requirements:

  • H.S. Diploma or GED
  • Good driving record and Valid driver’s license.
  • Excellent customer service skills.
  • Working knowledge of how an alarm system operates.
  • Must be ok with climbing ladders and working at heights.
  • Must be ok working in tight spaces such as crawlspaces, attics and basements.
  • Low-voltage license or alarm installation certification
  • NICET I

Benefits:

  • Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
    • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
  • To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#equalopportunityemployer #veteranfriendly

What Brinks Home employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Brinks Home

Sourced by ZipRecruiter

Through our high standards of customer care and protection, Brinks Home™ is a proven leader in smart home technology and residential security industries. Our service is guided by our relentless pursuit of protecting what matters most. We work to provide security and peace of mind to our nearly 1 million customers across North America.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Dallas, TX, US

Year founded

1994

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