Customer Development Business Analyst Jobs (NOW HIRING)

Everforth ECS is seeking a Business Analyst to work at our Arlington, VA office.

Everforth ECS seeks a dynamic, experienced, and enthusiastic Business Analyst to serve as a versatile, cross-functional support resource, bridging requirements gathering, project coordination, documentation, and stakeholder engagement. This role blends the structured coordination and reporting discipline of a Project Analyst with the stakeholder-facing analytical work of a Business Analyst, acting as a go-to resource who can move fluidly between tracking execution activities, gathering and documenting requirements, supporting the production of internal and external communication materials, and engaging directly with client stakeholders. The Business Analyst works closely with a team of strategists, service and human-centered designers, and solution architects to ensure requirements are captured accurately, project activities remain on schedule and well-documented, and communication materials clearly convey progress, decisions, and value to all audiences.

• Conduct requirements gathering sessions with stakeholders and document functional and non-functional business requirements.
• Translate business needs into clear user stories, process flows, and requirements documentation for design, technical, and analytics teams.
• Support process modeling, workflow analysis, and gap assessments to identify opportunities for improvement or automation.
• Maintain requirements traceability and supporting documentation repositories for audit readiness.

• Maintain tracking tools for action items, milestones, deliverables, and task status to give the client teams real-time visibility into product development and project execution.
• Support scheduling and coordination of meetings (working sessions, design reviews, stakeholder check-ins), including agendas, attendee lists, and logistics.
• Draft formal meeting minutes capturing discussions, decisions, and action items, and track items through closure.
• Support development of status updates by compiling progress, schedule inputs, and other relevant activity across multiple workstreams.
• Support intake, triage, and prioritization activities that feed backlog grooming and roadmap planning.
• Contribute to governance activities such as risk registers, decision logs, and compliance/documentation checklists.

• Prepare process documentation, impact assessments, briefing materials, and business cases product and process adoption and utilization efforts.
• Develop light communication materials, training aids, and job aids to support onboarding, launch readiness, and user adoption.
• Assist in preparing presentations and status updates for client stakeholders and cross-functional teams.

• Serve as a professional point of contact for stakeholder communications related to project status, requirements, and deliverables.
• Facilitate communication between client stakeholders, design and technical teams, and support personnel, ensuring information flows clearly in all directions.
• Support User Acceptance Testing (UAT) coordination, document results, and help track issue resolution.
• Support change management and user adoption efforts tied to new systems, tools, or workflows.

Salary Range: $120,000 - $140,000

General Description of Benefits [https://ecstech.com/careers/benefits]

• US Citizen; must be able to obtain and maintain a Public Trust determination.
• Bachelor's degree in Business, Information Systems, Communications, or a related field, OR equivalent professional experience.
• 4+ years of experience in business analysis, project/program coordination, requirements management, or operational process improvement within a service design, service delivery, or service management environment
• Demonstrated experience conducting requirements gathering sessions with cross-functional teams and documenting functional/non-functional requirements.
• Experience supporting development of service catalogs, knowledge bases, information architecture, or internal resource hubs including content organization and taxonomy considerations.
• Experience supporting project tracking activities, including action item logs, milestone trackers, and deliverable matrices.
• Experience preparing government-facing documentation, including meeting agendas, formal meeting minutes, and status reports.
• Proficiency with collaboration and productivity tools such as Microsoft Teams, SharePoint, PowerPoint, Visio, and Excel.
• Strong facilitation and stakeholder engagement skills, with demonstrated ability to interact professionally with a diverse range of stakeholders, including clients and customers.
• Excellent written and verbal communication skills, with the ability to translate technical or complex concepts into clear, business-friendly language.
• Strong organizational skills and attention to detail, with the ability to manage multiple concurrent workstreams.
• Experience supporting cross-functional Agile delivery environments.