Customer Development Associate Jobs in Alexandria, VA

OVERVIEW 

Global Fund for Women envisions a world where movements for gender justice have transformed power and privilege for a few into equity and equality for all. We fund bold, ambitious, and expansive gender justice movements to create meaningful change that will last beyond our lifetimes.  

SUMMARY 

The Senior Development Associate supports the Development team’s alignment around strategic compass priorities and annual department goals. The Senior Development Associate reports to the Director of Development Operations. 

KEY RESPONSIBILITIES   

Salesforce Management (~30%) 

• Enters and maintains accurate donor data in Salesforce, including new records, contact information changes, contact preferences, and facilitates en-masse record updates in collaboration with the Information & Knowledge Management Team. 

• Maintains Salesforce data integrity by deduping records, identifying and resolving data inconsistencies, and ensuring all information is properly represented and maintained with strict confidentiality. 

• Generates and maintains Salesforce reports for the Development team, delivering accurate data insights to support fundraising strategies and stewardship engagements. 

• Collaborates with the Director of Development Operations to proactively identify database and operational inefficiencies, taking a solutions-oriented approach to resolving them. 

Donor Stewardship (~30%)   

• Oversees end-to-end lifecycle of stock gifts, from initial acceptance and donor verification to the final recording and tax receipt 

• Fields and responds to calls, voicemails, and email inquiries from donors and prospects, including management of the donation inbox ensuring timely and professional communication  

• Generates and distributes tax receipt letters for all applicable gifts in a timely and accurate manner 

• Processes donor requests to update or discontinue recurring donations and administer refunds where appropriate, utilizing both EveryAction and Salesforce 

• Manages matching gift confirmations and the import of third-party giving data reports to ensure donors are accurately credited 

• Oversees the timely filing of State and Combined Federal Campaign (CFC) registrations and renewals. 

• Maintains team-relevant Campaigns in Salesforce by managing contact lists, adding and removing contacts as necessary, and coordinating the distribution of monthly VIP emails from CEO. 

Event Support (~25%) 

• Leads administrative support for all external events where Development is either the lead organizer or a key planning partner.  

• Supports the management of Development event data within Salesforce including but not limited to, invitation list creation, pulling reports, and RSVP tracking.  

• In collaboration with the Communications team and the Director of Donor Engagement, supports with external event communications including invitation text, follow up notes, event flyers, and event registration pages in EveryAction.  

• Works closely with teams across the organization to identify opportunities for meetings and events, including managing a calendar of Programs staff travel and grantee travel.  

• Builds and manages a database of preferred event vendors in key cities across the U.S. including venues, caterers, A/V, etc.  

• Works with the Director of Donor Engagement and Gift Officers to draft event project plans and briefing notes.  

• Occasional travel and work on nights and weekends required to support event activities.  

• Potential to lead event concept development and planning based on experience and interest. 

Team Support (~15%) 

• Provides administrative support to the VP of Development, including calendaring, travel support, contracts, and ad-hoc tasks.  

• Manages the calendaring of Development team meetings, and other team-related occurrences.   

• Forwards and alerts all gift receipt notifications to appropriate Gift Officer through proper channels in a timely manner. 

• Manages and facilitates printing, production, and collateral needs across the team. 

KEY TALENTS / WAYS OF BEING 

• Excellent written and verbal communication skills with the ability to build rapport across all levels of staff in a multicultural environment 

• Strong organizational skills with the ability to multitask, prioritize, and adapt to shifting demands in a fast-paced environment 

• Demonstrates strong decision-making abilities, leveraging context, prior knowledge, and desired outcomes to exercise sound judgment, particularly in ambiguous or sensitive situations. 

• Meticulous attention to detail, with strong accuracy in handling financial records, tax receipts, and donor data where errors have reputational or compliance consequences. 

• Proactive, solutions-oriented mindset, with the ability to anticipate needs, surface inefficiencies, and propose process improvements. 

• Strong customer-service orientation, treating donors, prospects, and internal partners with responsiveness, warmth, and professionalism in every interaction. 

• Excellent project- and time-management instincts, with the ability to move multiple event and donor timelines forward simultaneously without dropping details. 

• Demonstrated sensitivity and discretion in working with major donors and influential community leaders, 

• Understanding of nonprofit and philanthropic organizations 

• Strong commitment to women's issues and gender equity 

• Excellent clerical skills, including scheduling and record keeping 

KEY SKILLS / WAYS OF DOING 

Required

• Bachelor’s degree and a minimum of 3 years of relevant work experience, preferably in a fundraising capacity 

• Strong demonstrated experience with a CRM platform, preferably Salesforce, including report generation and data management; proficiency in Microsoft Word, Excel, and Outlook required 

• Demonstrated experience processing charitable gifts, including stock transfers, recurring donations, and matching gifts. 

• Experience coordinating logistics for external events, including vendor sourcing, RSVP tracking, and invitation workflows. 

• Experience working in a diverse, team-oriented, and fast-paced environment 

Preferred

• Administrative support experience in a fundraising or development setting 

• Interest in and knowledge of women's human rights issues 

Salary range of $65,000 - $95,000* 

*This range is reflective of our high-market geo and will vary based on the candidate’s city and state of residence.  

Global Fund for Women is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, ethnicity, disability, age, sex, gender identity or expression, sexual orientation, or any other status protected by law. Women, people of color, and LGBTQI candidates are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We value the benefit of a diverse workforce which includes neurodiversity. If you have a neurodiverse or other condition and there is something we can do to take that into account as we look to fill this position, please let us know as you apply to this post. The salary range reflects the San Francisco Bay Area salary scales and will be adjusted based on city, state, and/or country of the candidate so that we can ensure internal equity.