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Customer Counter Associate Jobs in Silver Spring, MD

Lennox International

Counter Sales Associate

Alexandria, VA · On-site

$50K - $66K/yr

As a Counter Sales Associate , you will be responsible for providing an exceptional customer experience with direct involvement in day-to-day operations and positively impacting sales goals. You will ...

Wallace Supply LLC

Counter Sales Associate

Alexandria, VA · On-site

$22 - $28/hr

Counter Sales Associate FLSA Status: Non-Exempt: Some overtime may be required Reports To: Branch ... Customer Service Results and Responsibilities * Answers incoming telephone calls and emails and ...

PrideStaff

Counter Service Sales Associate

Alexandria, VA · On-site

$17 - $18/hr

... Counter Service Associate to join their growing team in Sterling, VA. Our client is one of the ... Process customer orders and incoming inventory * Stock, Pick, Ship customer orders while adhering ...

Vamac

Counter Sales

Alexandria, VA · On-site

$21/hr

Continued Career Growth and Development Opportunities A Day in the Life of a Counter Sales Associate: * Providing exceptional service to customers at the counter and over the phone through accurate ...

VAMAC, Inc.

Counter Sales

Alexandria, VA · On-site

$21/hr

Continued Career Growth and Development Opportunities A Day in the Life of a Counter Sales Associate: * Providing exceptional service to customers at the counter and over the phone through accurate ...

VAMAC, Inc.

Counter Sales

Alexandria, VA · On-site

$21/hr

... Associate:Providing exceptional service to customers at the counter and over the phone through accurate order entryIncreasing sales and average order size by means of cross-selling, up-selling, add ...

Genuine Parts Company

Store Counter Sales

Springfield, VA · On-site

$18.75/hr

As a NAPA Counter Sales associate , you are looked at as the "face of the retail store" and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You do ...

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All JobsCustomer Counter Associate JobsCustomer Counter Associate Jobs in Silver Spring, MD

Customer Counter Associate information

See Silver Spring, MD salary details

$9

$19

$62

How much do customer counter associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer counter associate in Silver Spring, MD is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $19.38 per hour, depending on experience, location, and employer.

What is a customer counter associate?

Customer Counter Associates are frontline employees who assist customers at service counters, such as those found in retail stores, post offices, or shipping centers. Their primary responsibilities include greeting customers, processing transactions, answering questions, handling packages or products, and resolving customer concerns. They play a crucial role in ensuring efficient service and a positive customer experience. Customer Counter Associates often need strong communication, organizational, and problem-solving skills, as well as familiarity with the services or products offered by their employer.

What are the key skills and qualifications needed to thrive as a customer counter associate, and why are they important?

To thrive as a Customer Counter Associate, you need strong customer service abilities, basic math skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is often required. Excellent communication, problem-solving, and a friendly demeanor help you provide positive customer experiences and resolve issues efficiently. These skills and qualities are crucial for ensuring customer satisfaction and smooth day-to-day operations.

What are some common challenges faced by customer counter associates and how can they effectively manage them?

Customer Counter Associates often encounter high volumes of customer interactions, especially during peak hours, which can be challenging when balancing efficiency with personalized service. Managing difficult or dissatisfied customers is another common challenge that requires strong communication and problem-solving skills. Effective associates stay organized, remain calm under pressure, and use clear communication to resolve issues quickly. Building familiarity with company policies and regularly collaborating with team members can also help in navigating daily challenges more smoothly.

What cities near Silver Spring, MD are hiring for Customer Counter Associate jobs?

Cities near Silver Spring, MD with the most Customer Counter Associate job openings:

Customer Counter Associate jobs near you

HVAC Counter Sales Associate

NORTHEASTERN SUPPLY INC

Beltsville, MD • On-site

$17.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Northeastern Supply rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

199th of 428 rated retail wholesalers

Job description

HVAC Counter Sales Associate

Full-Time  |  Branch

$17.50 – $26.50 / hr

Hourly Pay Range

Reports To:

Branch Manager

DEPARTMENT

HVAC

EXPERIENCE

Experience Preferred

BENEFITS ELIGIBLE AFTER

45 Days of Employment

ROLE OVERVIEW

The HVAC Counter Sales Associate increases sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers with the selection and acquisition of needed HVAC products. This role applies technical product knowledge to satisfy customer needs and build lasting relationships.

CORE RESPONSIBILITIES

Order Fulfillment & Inventory

  • Pull, fill, pack, and set up orders for delivery or pickup; determine order status at any given time
  • Follow all special instructions pertaining to individual orders; retrieve orders from the warehouse quickly and accurately
  • Receive shipments, log into inventory, and maintain inventory accuracy through regular audits
  • Process returns accurately

Customer Service & Sales

  • Service counter and phone customers by taking and accurately entering orders, giving priority to regular accounts
  • Use electronic and published catalogs to provide product, pricing, and availability information
  • Solve or quickly escalate customer problems; follow company pricing and credit guidelines
  • Meet and greet all customers at the point of sale with service, respect, and knowledge

Product & Industry Knowledge

  • Advise and actively upsell customers on complementary products; convert requests to stocked brands where appropriate
  • Demonstrate comprehensive product and industry knowledge; articulate the company's competitive advantage
  • Learn and demonstrate competence in the features, functionality, and appropriate application of all product lines
  • Analyze customer needs to determine if they can be helped at the counter or should be escalated to the next level of service

Teamwork & Standards

  • Build and maintain customer and team relationships; adjust approach for different customer types
  • Keep and maintain a neat, organized counter area and product displays
  • Accurately and carefully follow established procedures; ensure high-quality, error-free work output
  • Adhere to the rules and regulations set forth in the Employee Handbook
  • Other duties as assigned

Summary

QUALIFICATIONS

  • High school diploma or GED required
  • Willingness to learn; product/applications and wholesale distribution experience preferred
  • Ability to lift up to 75 lbs. and stand for up to 8 hours daily
  • Frequent stooping, squatting, stretching, bending, and lifting required to reach inventory items
  • Able to work in indoor and outdoor environments, including heat/cold, wet/humid, and dry/arid conditions

BENEFITS

Eligible to enroll on the 1st of the month following 45 days of employment:

  •   Medical, Dental & Vision
  •   Short & Long-Term Disability
  •   Life Insurance
  •   Flexible Spending Account (FSA)
  •   Telehealth
  •   Gym Reimbursement
  •   401(k) with Company Match
  •   Free Surgery & Imaging Program*
  •   Free Medications*
  •   Delta Perks — Local Discounts
  •   Discount Hub
  •   Coverage available for families

* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed. We are an equal opportunity employer.

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