Customer Counter Associate Jobs in Reston, VA (NOW HIRING)

Your Purpose

Provide professional pharmacy services, including filling prescriptions, counseling patients and supervising pharmacy technicians. Assure that all services comply with professional standards and applicable statutes and regulations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

What You'll Do

• Be dedicated to the overall pharmacy department success by executing strategy, motivating staff as the pharmacist-on-duty, setting priorities to maximize contribution, and seek feedback and opportunities for advancement. 
• Perform all functions of a pharmacist and act as a role model for the pharmacy team; appropriately handle customer complaints and direct workflow to reduce customer wait times
• Fulfill customer's prescription needs while concentrating on the accuracy of every prescription filled
• Ensure pharmacies comply with all local, state and federal laws
• Maintain a professional image through personal appearance, conduct and attitude and the physical condition of the pharmacy; adhere to pharmacy standards and enforce company dress standards
• Create a positive pharmacy department image through strong service, friendliness and cooperativeness with customers, associates and outside vendors
• Comply with all corporate mandated controlled substance operating procedures
• Supervise pharmacy technicians when acting as the pharmacist-on-duty.
• Monitor stock replenishment, inventory levels, policies/procedures, record keeping, security, sanitation, scheduling, proper operation of all equipment, pricing, planograms, returns, budgets, reports to management, and product recalls per company policy
• Maintain proper records, inventory and security on all scheduled drugs (i.e controlled substances-narcotics)
• Provide direct patient clinical services, including immunizations, patient coaching services and medication therapy management.
• Monitor stock replenishment, inventory levels, policies/procedures, record keeping, security, sanitation, scheduling, proper operation of all equipment, pricing, planograms, returns, budgets, reports to management, and product recalls per company policy
• Maintain proper records, inventory and security on all scheduled drugs (i.e controlled substances-narcotics)
• Follow procedures for handling pharmacy products from authorized sources
• Ensure all accuracy tools, including the accuracy scanner, are utilized appropriately
• Establish/maintain all record keeping practices necessary for legal compliance, company policies, accounting policies and other requested reports
• Maintain a clean, neat work area, including work counters, shelves, floors and the customer counter to present a professional, sanitary, organized image to customers
• Ensure all product returns are handled in a timely fashion and per company policy
• Maintain all equipment (e.g. computers, printers, accuracy scanners and cash registers) to ensure it remains in working condition
• Maintain proper signing (e.g. store hours, services signs, pharmacists' photographs and names, and all other signs requested) in all areas necessary
• Make a strong and continuous effort to broaden personal knowledge and pharmacy skills
• Maintain the ability to work at multiple locations as needed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Supporting Leadership Through the 5 Es

• As a salaried individual contributor, you are expected to demonstrate leadership from where you are by actively modeling the 5Es through your behaviors, contributions, and impact-playing a critical role in team success, culture, and results.
  • Envision: Understand how your role supports the company's strategic direction. Stay curious and ask questions to clarify the "why" behind the work. Offer ideas that help connect tasks to the bigger picture and contribute to meaningful improvements.
  • Energize: Bring passion, positivity, and a drive for results to your daily work. Embrace new challenges with a solution-focused mindset. Celebrate team and individual successes, volunteer to support high-priority efforts, and encourage others during demanding times.
  • Enroll: Stay actively connected to your team, your work, and the organization. Participate in discussions, share your voice, and listen to others. Demonstrate care for your colleagues by offering support, recognizing strengths, and building trust across functions.
  • Enable: Take ownership of your development and help create an environment where others can thrive. Access resources, seek feedback, and engage in training opportunities. Build relationships that help you solve problems and expand your capabilities. Offer to support onboarding or mentoring of new team members.
  • Execute: Deliver high-quality work consistently. Set clear goals, prioritize effectively, and meet deadlines with attention to detail. Proactively address potential issues, communicate clearly, and stay focused on driving measurable outcomes. Continuously look for ways to improve your performance and impact.