Customer Counter Associate Jobs in Raleigh, NC (NOW HIRING)

Counter Culture Coffee was founded in 1995 and is headquartered in Durham, NC, with regional offices in 12 major cities across the country. Counter Culture Coffee has been continuously innovating in the coffee industry and we’re looking for passionate, dynamic, diverse team members to help us expand our efforts and oversee roasting, packaging and fulfillment of some of the best coffees in the world.

Counter Culture Coffee is:

• A relentless pursuit of coffee perfection
• A dedication to real environmental, social, and fiscal sustainability
• A commitment to creating cutting edge coffee people

Our Core Values are:

• Quality Coffee | We continue to cultivate relationships with growers and organizations around the world in order to build trust, improve quality, and foster transparency.
• Education | We believe the pursuit of coffee perfection includes educating ourselves, our partners, and our customers about the coffee supply chain and the best methods of preparation.
• Sustainability | Our commitment to affecting positive change in every community to which we are connected is driven by our belief that we can–and should–always strive to improve upon the present.
• Transparency | We are committed to sustainability and holding ourselves and our peers accountable for creating a more sustainable future of coffee.

Position: Production Team Member

Department: Production

Location: DURHAM, NC or EMERYVILLE, CA

Reports To: PRODUCTION SUPERVISOR

FLSA Status: NON-EXEMPT, 6504

Job Overview:

Production team members work in a warehouse environment and manufacture all coffee products after the coffee is roasted. This includes but is not limited to blending, bagging, boxing, and shipping coffee. This job requires endurance and consistency throughout the work day. Production Team Members generally work Monday through Friday, 7:00 am to 3:30 pm; however, these hours can vary on lighter or heavier production days. Successful Production Associates are physically able to meet the demands of the job, be punctual and resourceful. Production associates are also engaged in our business by contributing to meetings and goal setting and also by building their coffee knowledge and skill sets.

Regarding the work environment: the warehouse has some climate control features but is heavily influenced by the environment; therefore, it can be hot in the summer and cold in the winter. The candidate must be able to multitask and perform effectively with frequent and varied distractions in a noisy environment.

Job Duties:

• Package labeling, filling, boxing, and shipping using a variety of commercial manufacturing equipment.
• Cleanliness of work and production areas.
• Light equipment maintenance and upkeep.
• Projects and tasks related to production or facilities.
• Participation in organizational meetings, goal-setting, and team building.

Requirements:

• 2+ years of work experience preferred.
• Ability to work, often standing and with repetitive motions, for 8 hour days throughout the year
• Ability to lift up to 50 lbs many times throughout the day.

Physical Aspects of this Job:

The physical activity of this position: [Refer to the physical tasks and demands that a job entails]

• Reaching: extending hand(s) and arm(s) in any direction.
• Standing: particularly for sustained periods of time;
• Walking: moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Fingering: picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: applying pressure to an object with the fingers and palm.
• Feeling: perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: expressing or exchanging ideas by means of the spoken word, those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: perceiving the nature of sounds at normal speaking levels with or without correction, ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion: substantial movements (motions) of the wrists, hands, and/or fingers.

The physical requirements of this position:

Medium work: exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The visual acuity requirements (including color, depth perception, and field vision) of this position:

• Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Employee is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.
• Employee is required to have visual acuity to operate motor vehicles and/or heavy equipment.,
• Employee is required to have visual acuity to determine the accuracy, neatness and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

The conditions the worker will be subject to in this position:

• The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
• The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

90 Day Goals:

• Attend New Employee Orientation, where applicable.
• Strong understanding of LEAN, GGOB, B-CORP
• Strong understanding of Counter Culture’s vision, mission, values, and plan
• Complete Operator certification (introduction to our products, process, & forklift operation)
• Shadow Roasting & Production associates to understand our processes (2 weeks)
• Perform inventory adjustments for usage items
• Ensure timely and accurate PO Receipts and work with Finance to resolve any variances Ensure inventory properly labeled
• Effectively manage sales order fulfillment process ensuring work orders for Production & Shipping are accurately updated and variances researched and resolved Assist with moving to bin location control in NS

Benefits: Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; Wellness Benefits; 401(k) program; paid time off; eight company holidays; Stock Option Plan; A Stake in the Outcome.

Counter Culture Coffee a growth-oriented company, team of coffee driven individuals working together on continuous improvements.

Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.

Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job-related category as protected by federal, state or local law.

Finalist candidates for employment will be required to demonstrate USA employment eligibility - per federal and state law, Counter Culture Coffee participates in the federal E-Verify program. Candidates must have the legal right to work in the United States without sponsorship.