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Customer Connections Associate Jobs (NOW HIRING)

Rippling

Carrier Connections Associate (US)

Phoenix, AZ · On-site +1

$18/hr

About the role The Carrier Connection Associate will be responsible for managing and resolving post ... Resolve discrepancies and errors reported by customers and insurance carriers. * Serve as a point ...

WHSmith North America

Customer Service Associate

Cleveland, OH · On-site

$14 - $19.25/hr

Join our Field Team and help shape the future of retail--where innovation, customer connections, and career growth come together in an exciting environment! The Customer Service Associat e provides ...

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Customer Connections Associate information

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How much do customer connections associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer connections associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Connections Associate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Connections Representative

Lincoln, NE • On-site

Security Financial Services
Finance and Insurance • 1 - 10 employees
Learn more about Security Financial Servicesexternal

$14 - $19/hr

Other

Re-posted 4 days ago

Job description

Job Opportunity at Assurity

Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.

Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose.

Essential Functions

50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:

  • Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
  • Meeting and exceeding established qualitative standards;
  • Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
  • Working with difficult customers to resolve issues; and
  • Maintaining a high level of engagement, positive attitude, and professional appearance always.

40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:

  • Meeting and exceeding established individual and department quantitative standards;
  • Providing comprehensive records on all interactions as information is received;
  • Taking advantage of upselling opportunities whenever they arise; and
  • Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.

10% Performs other responsibilities as assigned, which includes:

  • Assisting as needed within the customer connections department;
  • Assisting with process improvement planning and implementation;
  • Assisting with and participating in team functions and events for the customer connections department; and
  • Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.

The list of essential functions is not exhaustive and may be substituted as necessary.

Experience and Skill Requirements
  • Four to six years of customer support experience.
  • Consistent and reliable attendance is an essential function to this position.
  • Strong verbal and written communication skills.
  • Strong listening skills.
  • Familiarity with ACD telephone systems and practices preferred.
  • Customer focus and adaptability to different personality types.
  • Ability to set and manipulate priorities and manage time effectively.
  • Word processing and spreadsheet software proficiency required.
  • Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.
Education and Certification Requirements
  • Associate degree in business or related field or equivalent.
Physical and Work Schedule Requirements
  • May require work in excess of 40 hours a week in order to complete functions of position.
  • Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
  • Ability to work at a computer up to eight hours a day.
  • Hybrid position based in Lincoln, NE. Requires three days per week onsite and provides a hybrid schedule with two remote workdays.

Sign-on bonus guaranteed and training bonus program in place.

Apply