Customer Compliance Manager Jobs (NOW HIRING)

Compliance Manager

Location:On-site | Multi-Site

Reports to: Managing Director

The US base salary range for this full-time position is $80,000- $85,000based on level of experience plus discretionary bonus 

About Twin Pines Management  

Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city's most complex and impactful assets, that have helped shape neighborhoods. 

Our team works at the intersection of performance, compliance, hospitality, and resident experience. We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results. 

We leverage cutting-edge technology, data analytics, and best practices, offering our team the tools, structure, and career pathways of a national platform while maintaining the agility and entrepreneurial spirit of a New York-focused firm. 

At Twin Pines, you won't just manage properties, you'll solve complex challenges and grow alongside a leadership team that values accountability, innovation, and opportunity. 

Role and Responsibilities Overview 

This position requires experience in Affordable Housing and knowledge of Housing and Urban Development (HUD) compliance guidelines. The Compliance Manager is a staffer that possesses great organizational skills, is detail oriented, can multi-task, has the ability to coordinate complex situations, prioritizes work, meet deadlines, is analytical, has great customer service and is reliable.

ESSENTIAL FUNCTIONS:

• Oversee Third Party, SCRIE, DRIE Programs. Assist residents as needed.
• Run monthly and quarterly EIV reports. Comply with all EIV Requirements
• Submit annual rent increase requests to HPD, NYCHA, DHCR, DHCR-E.
• Update tenant rent and create interims as needed.
• Process tenant annual recertification, interim and initial certifications.
• Able to process and complete files from start to finish.
• Assist with processing Special Claims as needed.
• Assist Accounting Department with lease adjustments of tenant ledgers.
• Meet with tenants to discuss concerns, related to rent charges determine by recertification(s).
• Ability to calculate household income and assets while verifying the proper allowances and deductions.
• Process new applications from move-in to recertification
• Create and distribute new income limits
• Ability to perform UA analysis
• Preparation for MORS, LIHTC audits
• Perform Annual AOC reports
• Always represent the company in a professional manner.
• Assist staff, Assistant Directors and Senior Director as needed.
• Support oversight of and management of compliance related issues.
• Provides organizational and administrative support for the Recert Dept. as neede
• Perform other related duties as assigned (e.: reporting, administrative tasks, etc.)
• Attend routine weekly meetings; disseminate information to teams as applicable

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job.  It is not to be construed as an exhaustive statement of all the job functions.

REQUIREMENTS & COMPETENCIES:

To be successful, the Compliance Manager, should possess the following skills:

• Ability to identify gaps and create improvements
• Ability to travel between all boroughs
• Teamwork and Collaboration
• Project Management
• Competent Analytical Ability
• Self-motivated
• Team-worker and Multi-tasker
• Must be fluent in Spanish to serve our residents
• Excellent organizational and record-keeping skills, detail-oriented and apply initiative.
• Ability to work well with the general public and within a team environment
• Administrative tasks such as scanning, faxing, sending emails, checking voicemails, etc.

EDUCATION / WORK REQUIREMENTS:

• Minimum of 3-4 years of Affordable Housing experience
• Bachelor's degree preferred but not required
• Knowledge of Section 8, Section 236 and Mitchell Lama housing programs preferred
• Microsoft Office and Internet proficiency

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to use discretion and exhibit high level of confidentiality.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SAFETY & SECURITY:

All workers are under obligation to follow rules and regulations pertaining to safety and security. Failure to comply with safety &

security rules and regulations will result in disciplinary action up to and including termination of employment.