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Customer Communications Manager Jobs (NOW HIRING)

Thresholds

Marketing & Communications Manager

Chicago, IL · On-site

$55K - $66K/yr

The Marketing and Communications Manager plays a crucial role in public impression, awareness, and ... Strong customer service and follow-up skills * Effective relationship-building skills * Strong ...

New

Sika AG

Digital Communications Manager

Rutherford, NJ · On-site

$80K - $100K/yr

... for customers worldwide. In doing so, it plays a crucial role in the transformation of the ... The Digital Communications Manager leads the development, execution, and optimization of Sika ...

Lyra Health

Corporate Communications Manager

$95K - $131K/yr

Proven ability to work effectively across functions - marketing, product, customer advocacy ... full-time Corporate Communication Manager, you will be employed by Lyra Health, Inc. The ...

Wellby

Brand & Communications Manager

Webster, TX

... and customer focus to the business. Position Summary The Brand & Communications Manager oversees ... Wellby Financial's brand voice, external communications, and marketing content across channels ...

Fortive

Internal Communications Manager

The Internal Communications Manager at Intelex is responsible for developing, governing, and ... We're a force for progress, working alongside our customers and partners to solve challenges on a ...

MP RPO

Marketing and Communications Manager

Mansfield, MA · On-site

$83K - $134K/yr

Ensure consistency across all customer-facing communications Pipeline & Marketing Infrastructure * Manage and optimize CRM and marketing automation tools (e.g., HubSpot) * Oversee marketing-to-sales ...

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Customer Communications Manager information

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$24.5K

$58K

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How much do customer communications manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer communications manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Communications Manager vs Customer Service Manager?

AspectCustomer Communications ManagerCustomer Service Manager
Primary FocusManaging external and internal communication strategies to enhance customer engagementOverseeing customer support teams and resolving service issues
Required SkillsCommunication skills, marketing knowledge, content creationLeadership, problem-solving, customer support expertise
Work EnvironmentMarketing departments, communications teamsCustomer service centers, support teams
Common CertificationsCommunication, marketing certificationsCustomer service certifications, leadership training

The Customer Communications Manager primarily focuses on developing communication strategies to improve customer relations, while the Customer Service Manager manages support teams to resolve customer issues. Both roles require strong interpersonal skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a Customer Communications Manager, and why are they important?

To thrive as a Customer Communications Manager, you need strong written and verbal communication skills, experience in marketing or communications, and often a bachelor’s degree in communications, marketing, or a related field. Familiarity with CRM platforms, email marketing tools, and analytics software is typically required. Exceptional interpersonal skills, creativity, and the ability to manage multiple projects simultaneously help set candidates apart. These skills ensure effective customer engagement, brand consistency, and the ability to drive customer satisfaction and loyalty.

How does a Customer Communications Manager typically work with cross-functional teams to ensure consistent messaging?

As a Customer Communications Manager, you will regularly collaborate with marketing, product, sales, and customer service teams to align messaging and ensure customers receive accurate, timely information. This often involves participating in strategy meetings, reviewing product updates, and coordinating campaigns to maintain a unified voice across all touchpoints. Building strong relationships with internal stakeholders is key, as it enables you to address potential inconsistencies and quickly adapt communications to evolving business needs. Success in this role relies on your ability to manage multiple projects and foster open communication channels across departments.

What is a Customer Communications Manager?

A Customer Communications Manager is a professional responsible for developing and overseeing strategies to effectively communicate with customers. They manage the creation and distribution of messages across various channels, such as email, social media, and customer support platforms. Their goal is to ensure consistent, clear, and engaging communication that enhances customer satisfaction and loyalty. They often collaborate with marketing, sales, and customer service teams to align messaging and improve the overall customer experience.
What cities are hiring for Customer Communications Manager jobs? Cities with the most Customer Communications Manager job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications Manager jobs? States with the most job openings for Customer Communications Manager jobs include:
Customer Communications Manager jobs near you
Infographic showing various Customer Communications Manager job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Marketing Communications Manager

Marketing Communications Manager

Cummins Inc.

Indianapolis, IN

Full-time

Posted 3 days ago

Cummins rating

8.0

Company rating: 8.0 out of 10

Based on 245 frontline employees who took The Breakroom Quiz

132nd of 518 rated manufacturers

Job description

We are looking for a talented Marketing Communications Manager to join our team specializing in communications for our Cummins' business in Indianapolis, IN. 

In this role, you will make an impact in the following ways: 

Develop and execute integrated marketing communication plans that ensure consistent, high-impact messaging across all channels and touchpoints 

Lead end-to-end multi-channel campaign strategy, driving engagement and measurable results across digital, social, email, and traditional platforms 

Create and oversee compelling, audience-centric content that strengthens brand identity and drives customer connection 

Align closely with cross-functional teams (sales, product, creative) to deliver cohesive, results-driven marketing initiatives

Leverage market insights, industry trends, and competitive analysis to refine strategies and identify new growth opportunities

Manage and mentor a high-performing marketing team, fostering collaboration, accountability, and continuous development

Strengthen relationships with key stakeholders, partners, and suppliers to enhance execution and business outcomes 

Track, analyze, and report on campaign performance and KPIs, using data-driven insights to optimize strategies, improve ROI, and ensure budget efficiency

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Education/Experience:

  • College, university, or equivalent degree in marketing or a related subject required.
  • Product marketing experience preferred.
  • Digital marketing experience preferred.
  • Global perspective and experience preferred.
  • Strong project management skills and the ability to meet deadlines.
  • Strategic thinker with the ability to develop and implement successful marketing campaigns.
  • Experience leading cross-functional commercialization, product launch, or strategic marketing initiatives within Cummins or similar complex matrix organizations.
  • Strong capabilities in brand strategy, product positioning, sales enablement, and stakeholder management.

Preferred Skills, Education, or Experience (Nice to Have)

  • Experience in aftermarket businesses or global channel operations.

Additional Details:

Core Responsibilities / Activities Unique to the Role

  • Lead end-to-end commercialization and go-to-market execution for B2B marketing.
  • Define brand strategy, positioning, messaging, packaging direction, and value proposition
  • Develop sales enablement tools and training materials; and create and manage core marketing content such as product copy, catalogs, literature, and launch assets
  • Execute launch campaigns and ongoing channel promotion to drive distributor adoption and market visibility
  • Own product content lifecycle management and continuously evolve tools and campaigns as the portfolio grows
  • Partner cross-functionally with Product Management, Sales, Channel, Engineering, and Regional teams to ensure commercial readiness and scalable execution
  • Track commercialization effectiveness and optimize campaigns, content, and enablement based on market feedback and performance metrics

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

To be successful in this role you will need the following:

Apply strategic and business insightto shape forward-looking marketing plans, using data analytics and market knowledge to make informed, results-driven decisions

Champion strong brand management and digital media expertiseto deliver consistent, compelling messaging and leverage emerging channels to influence target audiences

Lead, attract, and develop top talentby fostering an inclusive team culture that values diverse perspectives, drives innovation, and supports individual and team growth

Demonstrate financial acumen and resourcefulnessby managing budgets effectively, optimizing the marketing mix, and aligning initiatives to maximize business impact and ROI

What Cummins employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Cummins logo

About Cummins

Sourced by ZipRecruiter

Cummins Inc., headquartered in Columbus, IN, US, is a global power leader that designs, manufactures, and distributes numerous power products and systems. With its genesis from as early as 1919, the company readily serves diverse industries such as transportation, industrial, generator drive, or marine applications, among others. At the heart of Cummins' operations, its key product lineup encompasses diesel & natural gas engines, generator sets, engine components, and filtration, emission solutions, and electrical power generation systems. Cummins deeply embodies core values of integrity, respect for diversity, teamwork, performance excellence, and social responsibility - all of which dynamically fuel their mission 'Making people's lives better by powering a more prosperous world'.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Columbus, IN, US

Year founded

1919

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