Customer Communications Manager Jobs (NOW HIRING)

Description -

The HP Solutions (HPS) team is seeking an Internal Communications Manager to lead employee communications and engagement initiatives that connect employees to business priorities, culture, and organizational goals. This role is responsible for developing communication strategies, managing internal communication channels, driving employee engagement programs, and delivering high-quality content and events that strengthen alignment across HPS.

The ideal candidate is a strong communicator, exceptional writer, and organized project manager who can manage multiple priorities, build compelling employee communications, and translate complex business topics into clear, engaging content.

• Develop and execute comprehensive employee communication strategies aligned to HPS business priorities.
• Create and maintain a consistent narrative that reinforces the value, strategy, and direction of HP Solutions.
• Draft and deliver internal communications including organizational announcements, leadership updates, business communications, employee campaigns, and special event materials.
• Develop messaging frameworks, communications plans, editorial calendars, and multi-quarter communication roadmaps.
• Gather employee feedback and insights to improve communications effectiveness and engagement.
• Lead end-to-end planning and execution of All Employee Meetings (AEMs), leadership events, and driving employee engagement communications, including content development, speaker preparation, video production, technical coordination, surveys, and follow-up communications.
• Manage and maintain the HPS intranet and other internal communications platforms.
• Manage enterprise communications tools, including email distribution platforms such as Poppulo.
• Work with HPS CoS teams and agency to create, coordinate, and publish multimedia content, including videos, presentations, infographics, and digital assets.
• In partnership with the CoS employee engagement and business planning leads, develop a content strategy that aligns business needs, supports a vibrant HPS culture, and helps deliver timely and relevant information to employees. Develop dashboards and reporting mechanisms to track communication effectiveness, employee engagement, and project status.
• Partner across HPS teams to ensure consistent, timely, and effective employee communications.
• Provide editorial guidance, writing support, and communications consulting across the organization.
• Support the development of new employee engagement and communications initiatives.
• Manage external vendors, agencies, contractors, and communications-related budgets as required.
  

• Bachelor's degree in Communications, Marketing, Business Administration, or a related field, or equivalent experience.
• Typically 5-10 years of experience in employee communications, internal communications, journalism, marketing, or related fields.
• Experience managing enterprise-wide communication programs and employee engagement initiatives preferred.
  

• Exceptional writing, editing, and storytelling skills.
• Strong project and program management capabilities with the ability to manage multiple priorities simultaneously.
• Deep understanding of employee communications strategies, channels, tools, and best practices.
• Experience developing presentations, videos, digital content, and communication campaigns.
• Strong organizational, collaboration, and stakeholder management skills.
• Ability to translate business priorities into clear, engaging employee communications.
• Experience with intranet management, distribution platforms, and communications analytics.
• Strong interpersonal skills, sound judgment, and attention to detail.
• Ability to work independently and proactively in a fast-paced environment.
• Experience managing agencies, contractors, and budgets preferred.

Preferred Certifications
NA
Knowledge & Skills
Business Priorities
Business Strategies
Change Management
Communication Strategies
Content Creation
Corporate Communications
Editorial Calendar
Employee Communications
Employee Engagement
Internal Communications
Intranet
Journalism
Marketing
Microsoft SharePoint
Newsletters
Proofreading
Public Relations
Social Media
Storytelling
Strategic Communication
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
Responds to moderately complex issues within established guidelines.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Pay and Benefits

The base pay range for this role is $ 120,850.00 - 175,200.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"