Each customer should feel like they are our only customer and our job is to set the bar for the ... As the Retail Online Communications Manager, you will lead a hard-working, globally distributed ...
Each customer should feel like they are our only customer and our job is to set the bar for the ... As the Retail Online Communications Manager, you will lead a hard-working, globally distributed ...
We are passionate about cybersecurity, application delivery, customer trust, and the role ... F5 is looking for a Senior Product and Innovation Communications Manager to help shape and drive ...
We are passionate about cybersecurity, application delivery, customer trust, and the role ... F5 is looking for a Senior Product and Innovation Communications Manager to help shape and drive ...
Utilize CRM, CMS and project management tools; contribute to content library development and management * Support integrated communications efforts across digital, social media and PR channels ...
Utilize CRM, CMS and project management tools; contribute to content library development and management * Support integrated communications efforts across digital, social media and PR channels ...
Marketing Communications Manager
Wooster, OH · On-site +1
... our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar ... POSITION SUMMARY The Marketing Communications Manager is responsible for leading the development ...
Marketing Communications Manager
Wooster, OH · On-site +1
... our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar ... POSITION SUMMARY The Marketing Communications Manager is responsible for leading the development ...
Communications Manager II
Spokane, WA · On-site +1
$93K - $140K/yr
... and customers alike, Working and living in Spokane has great benefits! You will enjoy our ... This role will also oversee external communications, including managing social media and the ...
Communications Manager II
Spokane, WA · On-site +1
$93K - $140K/yr
... and customers alike, Working and living in Spokane has great benefits! You will enjoy our ... This role will also oversee external communications, including managing social media and the ...
Lead, Customer & Business Communications
$27K - $28K/yr
Duties and Responsibilities • Plan, manage and implement relevant and engaging customer content for the Tennessee region, in collaboration with the Communications and Marketing team • Implement ...
Lead, Customer & Business Communications
$27K - $28K/yr
Duties and Responsibilities • Plan, manage and implement relevant and engaging customer content for the Tennessee region, in collaboration with the Communications and Marketing team • Implement ...
Lead, Customer & Business Communications
Nashville, TN · On-site
$27K - $28K/yr
Duties and Responsibilities • Plan, manage and implement relevant and engaging customer content for the Tennessee region, in collaboration with the Communications and Marketing team • Implement ...
Lead, Customer & Business Communications
Nashville, TN · On-site
$27K - $28K/yr
Duties and Responsibilities • Plan, manage and implement relevant and engaging customer content for the Tennessee region, in collaboration with the Communications and Marketing team • Implement ...
... our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar ... POSITION SUMMARY The Marketing Communications Manager is responsible for leading the development ...
... our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar ... POSITION SUMMARY The Marketing Communications Manager is responsible for leading the development ...
Marketing Communications Manager Santa Clara, CA preferred, Austin, TX as well ABOUT THE ROLE We ... Supporting conversion through the customer journey with announcements, targeted content and ...
Marketing Communications Manager Santa Clara, CA preferred, Austin, TX as well ABOUT THE ROLE We ... Supporting conversion through the customer journey with announcements, targeted content and ...
Marketing Communications Manager Santa Clara, CA preferred, Austin, TX as well ABOUT THE ROLE We ... Supporting conversion through the customer journey with announcements, targeted content and ...
Marketing Communications Manager Santa Clara, CA preferred, Austin, TX as well ABOUT THE ROLE We ... Supporting conversion through the customer journey with announcements, targeted content and ...
Senior Communications Manager
$100K - $110K/yr
You will work closely to turn product innovation, customer momentum and industry trends into clear ... communications strategy from narrative through execution * Excellent project management and cross ...
Senior Communications Manager
$100K - $110K/yr
You will work closely to turn product innovation, customer momentum and industry trends into clear ... communications strategy from narrative through execution * Excellent project management and cross ...
Assistant Communications Manager
Oklahoma City, OK · On-site
$38K - $51K/yr
Participate in quality improvement initiatives and ensure compliance with customer service ... Communications Center Manager (CCM) certification preferred but not required. * Ability to obtain ...
Assistant Communications Manager
Oklahoma City, OK · On-site
$38K - $51K/yr
Participate in quality improvement initiatives and ensure compliance with customer service ... Communications Center Manager (CCM) certification preferred but not required. * Ability to obtain ...
As one of the world's largest lift truck manufacturers, we are committed to providing the customer ... Partner with management across the organization to align strategy with employee engagement ...
As one of the world's largest lift truck manufacturers, we are committed to providing the customer ... Partner with management across the organization to align strategy with employee engagement ...
Corporate Communications Manager
Englewood, CO · On-site
$83K - $125K/yr
Work cross-functionally to build communications strategies that engage customers and partners ... Manage other corporate communications team members, train and develop other corporate ...
Corporate Communications Manager
Englewood, CO · On-site
$83K - $125K/yr
Work cross-functionally to build communications strategies that engage customers and partners ... Manage other corporate communications team members, train and develop other corporate ...
... local management in all communication matters, and driving outside-in thinking that ensures ... Generates leads and nurtures existing customers through traditional and digital activities
... local management in all communication matters, and driving outside-in thinking that ensures ... Generates leads and nurtures existing customers through traditional and digital activities
Digital Communications Manager
Canton, MA · On-site
... for customers worldwide. In doing so, it plays a crucial role in the transformation of the ... The Digital Communications Manager leads the development, execution, and optimization of Sika ...
Digital Communications Manager
Canton, MA · On-site
... for customers worldwide. In doing so, it plays a crucial role in the transformation of the ... The Digital Communications Manager leads the development, execution, and optimization of Sika ...
... local management in all communication matters, and driving outside-in thinking that ensures ... Generates leads and nurtures existing customers through traditional and digital activities
... local management in all communication matters, and driving outside-in thinking that ensures ... Generates leads and nurtures existing customers through traditional and digital activities
High-Visibility Media Management and Spokesperson: Serve as a direct point of contact for major ... Provide strategic counsel on issues related to various stakeholders from employees to customers
High-Visibility Media Management and Spokesperson: Serve as a direct point of contact for major ... Provide strategic counsel on issues related to various stakeholders from employees to customers
Senior Communications Manager
$125K - $145K/yr
You will work closely to turn product innovation, customer momentum and industry trends into clear ... communications strategy from narrative through execution * Excellent project management and cross ...
Quick apply
Senior Communications Manager
$125K - $145K/yr
You will work closely to turn product innovation, customer momentum and industry trends into clear ... communications strategy from narrative through execution * Excellent project management and cross ...
Marketing & Communications Manager
Chicago, IL · On-site
$55K - $66K/yr
The Marketing and Communications Manager plays a crucial role in public impression, awareness, and ... Strong customer service and follow-up skills * Effective relationship-building skills * Strong ...
New
Marketing & Communications Manager
Chicago, IL · On-site
$55K - $66K/yr
The Marketing and Communications Manager plays a crucial role in public impression, awareness, and ... Strong customer service and follow-up skills * Effective relationship-building skills * Strong ...
New
Customer Communications Manager information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do customer communications manager jobs pay per year?
As of Jun 12, 2026, the average yearly pay for customer communications manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What is the difference between Customer Communications Manager vs Customer Service Manager?
| Aspect | Customer Communications Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Managing external and internal communication strategies to enhance customer engagement | Overseeing customer support teams and resolving service issues |
| Required Skills | Communication skills, marketing knowledge, content creation | Leadership, problem-solving, customer support expertise |
| Work Environment | Marketing departments, communications teams | Customer service centers, support teams |
| Common Certifications | Communication, marketing certifications | Customer service certifications, leadership training |
The Customer Communications Manager primarily focuses on developing communication strategies to improve customer relations, while the Customer Service Manager manages support teams to resolve customer issues. Both roles require strong interpersonal skills but differ in their core responsibilities and work environments.
What are the key skills and qualifications needed to thrive as a Customer Communications Manager, and why are they important?
To thrive as a Customer Communications Manager, you need strong written and verbal communication skills, experience in marketing or communications, and often a bachelor’s degree in communications, marketing, or a related field. Familiarity with CRM platforms, email marketing tools, and analytics software is typically required. Exceptional interpersonal skills, creativity, and the ability to manage multiple projects simultaneously help set candidates apart. These skills ensure effective customer engagement, brand consistency, and the ability to drive customer satisfaction and loyalty.
How does a Customer Communications Manager typically work with cross-functional teams to ensure consistent messaging?
As a Customer Communications Manager, you will regularly collaborate with marketing, product, sales, and customer service teams to align messaging and ensure customers receive accurate, timely information. This often involves participating in strategy meetings, reviewing product updates, and coordinating campaigns to maintain a unified voice across all touchpoints. Building strong relationships with internal stakeholders is key, as it enables you to address potential inconsistencies and quickly adapt communications to evolving business needs. Success in this role relies on your ability to manage multiple projects and foster open communication channels across departments.
What is a Customer Communications Manager?
A Customer Communications Manager is a professional responsible for developing and overseeing strategies to effectively communicate with customers. They manage the creation and distribution of messages across various channels, such as email, social media, and customer support platforms. Their goal is to ensure consistent, clear, and engaging communication that enhances customer satisfaction and loyalty. They often collaborate with marketing, sales, and customer service teams to align messaging and improve the overall customer experience.
What cities are hiring for Customer Communications Manager jobs? Cities with the most Customer Communications Manager job openings:
What are the most commonly searched types of Customer Communications jobs? The most popular types of Customer Communications jobs are:
What states have the most Customer Communications Manager jobs? States with the most job openings for Customer Communications Manager jobs include:
Apple rating
8.1
Based on 661 frontline employees who took The Breakroom Quiz
6th of 30 rated technology retailers
Job description
Imagine what you could do here! The people here at Apple don't just create products, they build the kind of wonder that has revolutionized entire industries. It is the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work...Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things...The Apple Retail Customer Care team is seeking an experienced manager to lead a team of software developers and technical project managers responsible for our transactional customer communications. In this role, you will guide a team to build, scale, and optimize the direct-to-customer communications that reach millions of Apple customers every day.
As the Retail Online Communications Manager, you will lead a hard-working, globally distributed team who create email, SMS, and other direct-to-customer transactional communications. Operating in a fast-paced, continually changing environment, you will be the subject matter expert driving the strategy and execution of these critical touch points.
7 years of experience in project/program management, including leading cross functional partners in a technical field.3 years of experience mentoring and guiding others through developmental and timely feedback, project milestones, and deliverables.Experience leading and collaborating with cross-functional teams (engineering, product, operations) to translate business requirements into technical solutions without direct management authority.Proficiency driving multiple high-impact projects simultaneouslyExperience fostering a diverse, inclusive, and collaborative team culture within a geographically distributed workforce.Ability to work outside of typical business hours and flexibility to travel per business needs.
10+ years of experience leading cross-functional teams with worldwide scope.Subject matter expertise in transactional communications, direct-to-customer messaging channels, and related infrastructure.Experience managing remote or globally distributed teams across multiple time zones.Technical leadership experience, including familiarity with templating engines (such as Apache Velocity) and fundamental software development.Background presenting to and influencing senior leadership.PMP, Scrum Master, or related project management certifications.Experience navigating confidential information and complex, matrixed organizational structures.
As the Retail Online Communications Manager, you will lead a hard-working, globally distributed team who create email, SMS, and other direct-to-customer transactional communications. Operating in a fast-paced, continually changing environment, you will be the subject matter expert driving the strategy and execution of these critical touch points.
7 years of experience in project/program management, including leading cross functional partners in a technical field.3 years of experience mentoring and guiding others through developmental and timely feedback, project milestones, and deliverables.Experience leading and collaborating with cross-functional teams (engineering, product, operations) to translate business requirements into technical solutions without direct management authority.Proficiency driving multiple high-impact projects simultaneouslyExperience fostering a diverse, inclusive, and collaborative team culture within a geographically distributed workforce.Ability to work outside of typical business hours and flexibility to travel per business needs.
10+ years of experience leading cross-functional teams with worldwide scope.Subject matter expertise in transactional communications, direct-to-customer messaging channels, and related infrastructure.Experience managing remote or globally distributed teams across multiple time zones.Technical leadership experience, including familiarity with templating engines (such as Apache Velocity) and fundamental software development.Background presenting to and influencing senior leadership.PMP, Scrum Master, or related project management certifications.Experience navigating confidential information and complex, matrixed organizational structures.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976