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Customer Collaboration Analyst Jobs (NOW HIRING)

Novolex

Customer Collaboration Analyst

Lake Forest, IL · On-site

The Customer Collaboration Analyst will provide supply chain leadership in order to partner with the supply chains of strategic, cross-business unit customers to improve service levels through direct ...

Novolex

Customer Collaboration Analyst

Lake Forest, IL · On-site

The Customer Collaboration Analyst will provide supply chain leadership in order to partner with the supply chains of strategic, cross-business unit customers to improve service levels through direct ...

Novolex

Customer Collaboration Analyst

Lake Forest, IL · On-site

The Customer Collaboration Analyst will provide supply chain leadership in order to partner with the supply chains of strategic, cross-business unit customers to improve service levels through direct ...

Perfict

Collaboration Analyst

Perfict is seeking a detail-oriented and technically skilled Collaboration Engineering Analyst to ... to improve customer and end-user experience • Set up and maintain test workspaces and ...

Novolex

Sr. Analyst, Customer Collaboration

Lake Forest, IL · On-site

$87K - $115K/yr

... customer relationships * Ability to organize and manage multiple projects simultaneously * Ability to work independently * Strong oral and written communication skills * Strong analytical and ...

Novolex

Sr. Analyst, Customer Collaboration

Lake Forest, IL · On-site

$87K - $115K/yr

... customer relationships * Ability to organize and manage multiple projects simultaneously * Ability to work independently * Strong oral and written communication skills * Strong analytical and ...

Novolex

Sr. Analyst, Customer Collaboration

Lake Forest, IL · On-site

$87K - $115K/yr

... customer relationships * Ability to organize and manage multiple projects simultaneously * Ability to work independently * Strong oral and written communication skills * Strong analytical and ...

Novolex

Sr. Analyst, Customer Collaboration

Lake Forest, IL · On-site

$87K - $115K/yr

... customer relationships * Ability to organize and manage multiple projects simultaneously * Ability to work independently * Strong oral and written communication skills * Strong analytical and ...

Clorox

Customer Supply Chain Manager

Alpharetta, GA

Support disciplined customer collaboration using shared scorecards, analytics, and improvement roadmaps. * Quantify the financial value of customer collaboration efforts to focus resources on the ...

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Customer Collaboration Analyst information

See salary details

$14

$29

$48

How much do customer collaboration analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer collaboration analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a customer collaboration analyst?

A Customer Collaboration Analyst is a professional who works to improve relationships and processes between a company and its customers, often focusing on supply chain or business operations. They analyze data, coordinate with internal teams and clients, and help implement strategies that optimize service, delivery, and communication. Their goal is to ensure customers’ needs are met efficiently while also benefiting the company through increased satisfaction and streamlined operations.

How does a customer collaboration analyst typically interact with other departments to improve client satisfaction?

A Customer Collaboration Analyst regularly collaborates with teams such as sales, supply chain, and customer service to identify and address client needs. They act as a bridge between the customer and internal teams, ensuring that feedback and data are communicated effectively to improve products or services. This cross-functional teamwork helps proactively resolve issues and implement solutions that enhance the overall customer experience. Analysts often participate in meetings, share insights, and help develop strategies that align both customer expectations and company goals.

What are the key skills and qualifications needed to thrive as a customer collaboration analyst, and why are they important?

To thrive as a Customer Collaboration Analyst, you need strong analytical skills, supply chain knowledge, and a relevant degree such as in business, supply chain management, or a related field. Familiarity with ERP systems (like SAP), advanced Excel skills, and data visualization tools (such as Power BI) are typically required. Excellent communication, problem-solving, and relationship-building abilities help you work effectively with internal teams and external partners. These competencies are crucial for optimizing supply chain operations, improving customer satisfaction, and ensuring seamless collaboration across organizations.

What is the difference between Customer Collaboration Analyst vs Customer Success Manager?

AspectCustomer Collaboration AnalystCustomer Success Manager
Primary FocusAnalyzing customer interactions and facilitating collaboration between teamsEnsuring customer satisfaction and retention post-sale
Required SkillsData analysis, communication, collaboration toolsRelationship management, problem-solving, communication
Work EnvironmentCross-departmental teams, data-driven tasksCustomer-facing, account management
Common CertificationsCustomer service, communication certificationsCustomer success, account management certifications

The Customer Collaboration Analyst primarily focuses on analyzing customer interactions and improving internal collaboration, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles require strong communication skills, but their core responsibilities differ in scope and daily tasks.

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What cities are hiring for Customer Collaboration Analyst jobs?

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What job categories do people searching Customer Collaboration Analyst jobs look for?

The top searched job categories for Customer Collaboration Analyst jobs are:

Customer Collaboration Analyst jobs near you
Infographic showing various Customer Collaboration Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Customer Collaboration Analyst

Pactiv Evergreen

Lake Forest, IL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Pactiv Evergreen rating

6.9

Company rating: 6.9 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

75th of 122 rated packaging manufacturers

Job description

Job Description

The Customer Collaboration Analyst will provide supply chain leadership in order to partner with the supply chains of strategic, cross-business unit customers to improve service levels through direct contact and data exchange.

  • Directly interface with strategic customers on forecast and supply.
  • Create and present a monthly S&O.
  • Resolve supply related issues for products.
  • Improve service and customer supply score card ratings.
  • Work with customer to improve supply costs and inventory turns.
  • Plays key role in new product launches from concept to completion.
  • Interface weekly with customer to understand forecast changes and needs and communicate throughout the Novolex organization.
  • Analyzes past and present sales and trends to anticipate needs and prevent constraints.
  • Resolve new business opportunities for products.
  • Resolve packaging issues that interrupt Pactiv's ability to supply product.

Qualifications:

  • BA/BS required with emphasis in sales, supply chain planning or operations management preferred
  • 5+ years of sales, business, or supply chain experience
  • Ability to establish and maintain direct customer relationships
  • Ability to organize and manage multiple projects simultaneously
  • Ability to work independently
  • Strong oral and written communication skills
  • Strong analytical and financial skills
  • Strong computer literacy – SAP, Blue Yonder, and Microsoft Office preferred
  • Ability to travel 20%-40%

A reasonable estimate of the current range is $66,000 - $111,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job related skills, experience and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation and sick days, paid parental leave, paid holidays and wellness program.

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