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Customer Care Service Representative information

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How much do customer care service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer care service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer care service representative?

Customer Care Service Representatives are professionals who assist customers by answering questions, resolving concerns, and providing information about products or services. They typically work via phone, email, chat, or in person, and play a key role in ensuring customer satisfaction. Their responsibilities may include handling complaints, processing orders, and offering support to ensure a positive customer experience. Effective communication and problem-solving skills are essential for this role. Customer Care Service Representatives often serve as the frontline connection between a company and its clients.

What are the key skills and qualifications needed to thrive as a customer care service representative, and why are they important?

To thrive as a Customer Care Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, active listening, and a positive attitude help build rapport and effectively resolve customer issues. These skills ensure customer satisfaction and loyalty, which are vital for a company's reputation and success.

What are the most common challenges faced by customer care service representatives, and how are they typically addressed?

Customer Care Service Representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and staying up-to-date with product or service changes. These challenges are typically addressed through comprehensive training, access to detailed knowledge bases, and strong support from supervisors and team leads. Many organizations also encourage regular team meetings and feedback sessions to share best practices and foster a collaborative work environment.

What is the difference between Customer Care Service Representative vs Customer Support Specialist?

AspectCustomer Care Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; certifications like HDI Customer Service Representative are common
Work EnvironmentCall centers, retail, online support channelsCall centers, technical support, online chat, email support
Employer & IndustryRetail, telecommunications, banking, healthcareTechnology, software, e-commerce, telecom
Search & Comparison IntentCustomer Care Service Representative vs Customer Support Specialist

Both roles focus on assisting customers, but Customer Care Service Representatives often handle general inquiries and basic issues, while Customer Support Specialists typically address more technical or complex problems. The roles overlap in credentials and work environments, making them closely related in customer service industries.

Is remote customer care service representative a stressful job?

A remote customer care service representative role can be stressful due to high call volumes, dealing with upset customers, and meeting performance metrics. However, it also offers flexibility and the ability to work from home, which can reduce some workplace stressors. Success often depends on communication skills, patience, and the ability to manage workload effectively.
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What cities are hiring for Customer Care Service Representative jobs?

Cities with the most Customer Care Service Representative job openings:

What states have the most Customer Care Service Representative jobs?

States with the most job openings for Customer Care Service Representative jobs include:

What are popular job titles related to Customer Care Service Representative jobs?

For Customer Care Service Representative jobs, the most frequently searched job titles are:

Customer Care Service Representative jobs near you
Infographic showing various Customer Care Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Bilingual Spanish, Healthcare

El Paso, TX • On-site

Maximus
See more jobs at Maximusexternal

$16.91/hr

Full-time

Re-posted 19 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 303 frontline employees who took The Breakroom Quiz

304th of 501 rated business services

Job description

General information
Job Posting Title
Customer Service Representative - Bilingual Spanish, Healthcare
Date
Wednesday, July 22, 2026
City
El Paso
State
TX
Country
United States
Working time
Full-time
Description & Requirements



Customer Service Representative - Bilingual Spanish, Healthcare 


Location: On-site in El Paso, TX  
Hourly Base Pay: $16.91 plus up to $2,880 in bonus opportunities for eligible new hires*
Schedule: Limited-Service Full-Time schedules available 

Site Hours: Monday - Saturday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.  


Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.


Maximus is hiring Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're ready to turn care into action, this is your chance to shine.


In this role, you’ll be part of a team that supports some of the most vulnerable communities in America as they access and understand healthcare programs. To prepare for this role, Maximus provides paid, comprehensive training to give you the tools and confidence to succeed from day one.


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