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Customer Care Rep Jobs in Rochester, NY (NOW HIRING)

INA Solution Inc

Customer Care Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Support Representative Location: Rochester, NY Duration: 6 Months+ Required Skills: * Collections experience required * Customer service/call center experience * Background in finance ...

U-Haul

U-Box Customer Care Representative (CDL)

Gates, NY · On-site

$25 - $27/hr

U-Box Customer Care Representative (CDL) Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local ...

MVP Health Care

Care Center Representative

Rochester, NY · On-site +1

$15.25 - $19.75/hr

As a not-for-profit, we invest in what matters most: our customers, our communities, and our team ... We are seeking a Care Center Representative to serve as the first point of contact for members and ...

Iberdrola

Representative - Customer Billing

Rochester, NY · On-site

$16.75 - $21.75/hr

Interactions can include but are not limited to others in Marketing, Field Customer Service, Appeals, Credit & Collections, Dispatch, Rates and Regulatory, and Customer Care Center Representatives ...

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Customer Care Rep information

See Rochester, NY salary details

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How much do customer care rep jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer care rep in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Rep vs Customer Service Associate?

AspectCustomer Care RepCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma or equivalent; basic customer service skills
Work EnvironmentCall centers, retail, online supportRetail stores, call centers, online support
Employer & IndustryRetail, telecommunications, finance, healthcareRetail, hospitality, telecom, e-commerce
Search & Comparison IntentCustomer Care Rep vs Customer Service AssociateCustomer Service Associate vs Customer Care Rep

While both roles focus on assisting customers, Customer Care Reps often handle more complex inquiries and may require specific certifications. Customer Service Associates typically manage basic customer interactions in retail or service environments. The roles overlap in work environment and industry usage, but the level of responsibility and specialization can differ.

Is remote customer care representative a stressful job?

A remote customer care representative role can be stressful due to high call volumes, difficult customer interactions, and the need for strong communication skills. However, workload and stress levels vary depending on the company, support tools, and individual resilience. Proper training and a supportive environment can help manage stress effectively.

What does a customer care representative do?

A customer care representative handles customer inquiries, provides information about products or services, resolves complaints, and offers support through phone, email, or chat. They use communication skills and may utilize customer management software to ensure customer satisfaction and maintain positive relationships.

What cities near Rochester, NY are hiring for Customer Care Rep jobs?

Cities near Rochester, NY with the most Customer Care Rep job openings:

Customer Care Rep jobs near you
Infographic showing various Customer Care Rep job openings in Rochester, NY as of September 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Care Representative

Rochester, NY • On-site

Durst Image Technology US
51 - 200 employees
Learn more about Durst Image Technology USexternal

$15.75 - $21.50/hr

Other

Posted 15 days ago

Job description

Join a Global Technology Leader
Durst is a global leader in advanced digital printing and production technologies, helping customers transform manufacturing through innovative equipment, software, automation, and digital workflow solutions. Across North America, we support customers through equipment sales, service, software, consumables, and technical expertise.
Position Summary
Durst Image Technology is seeking a highly organized and customer-focused Customer Care Representative to support our customers and Service organization. This position serves as a key point of contact for customers requiring technical service and is responsible for coordinating service activities, scheduling field resources, maintaining service records, and keeping customers informed throughout the service process.
The ideal candidate is proactive, positive, and organized, with a genuine commitment to providing an exceptional customer experience.
Key Responsibilities
  • Serve as a primary point of contact for customers requesting service and support, responding promptly and professionally by phone and email.
  • Create, maintain, and monitor service tickets, ensuring information is complete and accurate.
  • Communicate with customers regarding service status, scheduling and next steps, and identify potential escalations for Service Management.
  • Coordinate daily service demands, including scheduling and dispatching Field Service Engineers.
  • Maintain the daily service schedule and monitor open tickets to help maximize field service efficiency.
  • Assist with equipment installation and relocation coordination, including scheduling, customer communication, and post-installation follow-up.
  • Partner with Service and Technical teams to track installation issues, delays, and other items requiring follow-up.
  • Process service quotes and assist with completed service tickets and service-related billing inquiries.
  • Maintain accurate customer and service information within Durst's service management systems.
  • Proactively monitor available service information to identify customers who may require support.
  • Provide general administrative and operational support to the Customer Care and Service teams.
What We're Looking For
  • Strong customer-service mindset with professional verbal and written communication skills.
  • Highly organized with the ability to coordinate schedules and manage multiple priorities.
  • Proactive problem solver who takes initiative and follows through.
  • Strong attention to detail and data-entry accuracy.
  • Positive, collaborative approach to working with customers and internal teams.
  • Comfortable learning and working with service management, scheduling and customer information systems.
  • Proficiency with Microsoft Office applications.
Qualifications
  • High school diploma or equivalent required.
  • 2-5 years of customer service, customer care, service coordination, or similar experience.
  • Previous dispatching, scheduling, or field service coordination experience preferred.
  • Experience in a technical service, equipment, manufacturing or B2B environment is a plus.
Work Schedule
Standard work schedule is 8:30 a.m. - 5:30 p.m., subject to change based on business needs.
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Responsibilities may evolve based on business needs.

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