ZipRecruiter

Log In

1

Customer Care Associate Jobs in Romeoville, IL (NOW HIRING)

Jet Brite Car Wash

Car Care Associate

Carol Stream, IL · On-site

$14/hr

Always be ready to assist customers Guide cars into the wash tunnel with a focused, pleasant, and competent demeanor Perform visual inspections of the condition of each vehicle before sending it ...

previous pagenext page

Showing results 21-40

All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Romeoville, IL

Customer Care Associate information

See Romeoville, IL salary details

$9

$17

$27

How much do customer care associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer care associate in Romeoville, IL is $17.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.62 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Romeoville, IL?

The most popular types of Customer Care jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Customer Care Associate jobs?

Cities near Romeoville, IL with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Romeoville, IL as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $36,346 per year, or $17.5 per hour.

Call Center Sales & Retention Representative

AT&T

Chicago, IL

$19.41/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Handle customer interactions via calls, chats, and emails to provide solutions and support.

  • Identify upselling opportunities and close deals to meet sales and commission targets.

  • Resolve issues related to service, billing, payments, and collections, and explain bills and product features.

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 735 frontline employees who took The Breakroom Quiz

54th of 101 rated telecommunications companies

Job description

This position reports to our 10 S Canal Street, Chicago IL 60606 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Our Customer Care Associate earn $19.41 hourly +commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact:

As a Customer Care Associate specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.

  • Identify upselling opportunities and close deals to reach your sales and commissions targets.

  • Accurately resolve issues related to service, billing, payments, and collections.

  • Explain bills and product features clearly.

  • Troubleshoot basic problems and seek higher support if needed.

  • Build customer confidence and loyalty by resolving issues.

  • Support various customer inquiries, including technical issues.

  • Monday-Friday, 8 AM-6 PM (shifted schedule). Must be flexible as hours/days may change based on business needs

  • Paid training to set you up for success.

Key expectations to succeed:

  • Commissioned sales experience highly preferred

  • Unwavering Customer Focus

  • Strong Work Ethic

  • Adaptability

  • Problem-Solving Skills

  • Attention to Details

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Visioncoverage

  • 401(k) plan

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

  • Tuition reimbursement program

  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

  • Paid Parental Leave

  • Additional sick leave beyond what state and local law require may be available but is unprotected

  • Adoption Reimbursement

  • Disability Benefits (short term and long term)

  • Life and Accidental Death Insurance

  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

  • Employee Assistance Programs (EAP)

  • Extensive employee wellness programs

Weekly Hours:

40

Time Type:

Regular

Location:

Chicago, Illinois

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

What AT&T employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply