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Customer Care Associate Jobs in Boca Raton, FL (NOW HIRING)

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Customer Service Representative

Hollywood, FL · On-site

$14.50 - $20/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Boca Raton, FL

Customer Care Associate information

See Boca Raton, FL salary details

$8

$16

$26

How much do customer care associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer care associate in Boca Raton, FL is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are the most commonly searched types of Customer Care jobs in Boca Raton, FL?

The most popular types of Customer Care jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Customer Care Associate jobs?

Cities near Boca Raton, FL with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Boca Raton, FL as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,828 per year, or $16.3 per hour.

Customer Support Coordinator

Titan America

Deerfield Beach, FL

$18.25 - $23/hr

Full-time

Re-posted 7 days ago

Titan America rating

6.6

Company rating: 6.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Customer Support Coordinator

TITAN AMERICA, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a CUSTOMER SUPPORT COORDINATOR for the HUB at teamTITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees.

This salaried non-exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB’s administrative support function in all things driven by customers; billing, sales, and bids to name a few.


 

  • Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
  • Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
  • Use problem solving techniques to resolve issues, know when to engage others
  • Use of SAP, JWS, and Systech software
  • Set up and maintain customer master price list for external and internal sales in multiple systems
  • Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
  • Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
  • Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
  • Copy, file, search archives and retrieve tickets for assigned accounts

  • 2-3 years administrative experience and Associates Degree/Bachelor’s Degree preferred
  • Strong Customer Service or accounting related experience preferably in a Sales environment
  • Analytical and communication skills to deliver best results
  • Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
  • A good listener, ability to solve problems with minimal supervision
  • High energy and proactive when a customer needs assistance, often delivering more than what was required
  • Strong team concept skills required
  • Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
  • Ability to prioritize work projects
  • Flexible, interested in trying new techniques; coachable

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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