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Customer Care Associate Jobs in Michigan (NOW HIRING)

Michigan Humane

Customer Care Coordinator

Detroit, MI · On-site

$16.50 - $21.50/hr

Customer Care Coordinator Location: Detroit, MI Hours: Full-Time Michigan Humane is a non-profit ... Associate's Degree, or at least two years of completed college coursework preferred * A minimum of ...

Michigan Humane

Customer Care Coordinator

Detroit, MI · On-site

$16.50 - $21.50/hr

Customer Care Coordinator Location: Detroit, MI Hours: Full-Time Who We Are: Michigan Humane is a ... Associate's Degree, or at least two years of completed college coursework preferred * A minimum of ...

MICHIGAN HUMANE SOCIETY

Customer Care Coordinator

Detroit, MI · On-site

$16.50 - $21.50/hr

Customer Care Coordinator Location: Detroit, MI Hours: Full-Time Who We Are: Michigan Humane is a ... Associate's Degree, or at least two years of completed college coursework preferred * A minimum of ...

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Customer Care Associate information

See Michigan salary details

$7

$14

$23

How much do customer care associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer care associate in Michigan is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.78 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Michigan?

The most popular types of Customer Care jobs in Michigan are:

What cities in Michigan are hiring for Customer Care Associate jobs?

Cities in Michigan with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $31,070 per year, or $14.9 per hour.

Oncology Care Associate II - Hematology/Stem Cell Transplant

McLaren

Detroit, MI • On-site

$15.50 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Department: Hematology & Stem Cell Transplant
Daily Work Times: 7:00p-7:30a
Shift: Night
Scheduled Bi-Weekly Hours: 72
Benefits:
• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Position Summary:
The Oncology Care Associate II is a member of the patient care delivery team with primary responsibilities for technical, multi-skilled direct and indirect patient care activities. The Oncology Care Associate II work under the supervision of a Registered Nurse who delegate's tasks based upon both patient and unit needs. The Oncology Care Associate II will report all deviations from expected patient parameters to the Registered Nurse. The Oncology Care Associate II position necessitates significant contact with health care providers, patients, and families, thus warranting a high degree of interpersonal and customer service skills that promote a healing environment. The OCA aids the healthcare team in the attainment of desired patient outcomes throughout the continuum of care.
Responsibilities:
  1. Collaborates and cooperates in establishing a healing environment in which the patient, family and healthcare team focus on the aspects of care, which have been mutually determined to be most important.
  2. Provides physical support for patients with daily activities and personal hygiene, including bathing, showering, feeding, dressing, getting out of bed, using the toilet, walking, standing or exercising.
  3. Performs general clerical duties which may include, but are not limited to, answering telephones and call lights promptly using scripted greeting, greeting patients and visitors, maintaining departmental files, paging professional staff, requesting prior medical records, ordering equipment and maintaining inventory of supplies.
  4. Ensures compliance with all health care regulations, including HIPAA and OSHA
    Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.
  5. Performs other related job duties as requested.

Required:
  • High school diploma or GED.
  • Graduation from a school of practical nursing, a Certified Nurse Assistant Program, a Medical Assistant Program, or equivalent training
  • Must be able to successfully complete the basic cardiac arrhythmia monitoring class.

Preferred:
  • Previous hospital experience
McLaren logo

About McLaren

Sourced by ZipRecruiter

McLaren Group is globally renowned as one of the world’s most illustrious high-technology brands. Since the formation of McLaren Racing in 1963, McLaren has been pioneering and innovating in the competitive world of Formula 1, forging a formidable reputation which has seen the racing team win 20 World Championships and over 180 races. The Group has built on its successful racing expertise and diversified to include a global, high-performance sports car business, McLaren Automotive, and a game-changing technology and innovation business, McLaren Applied. Despite the broadening of the group’s business interests, McLaren’s goal remains singular: we exist to win in everything we do.

Industry

Automobile dealers and manufacturing

Company size

10,000+ Employees

Headquarters location

Woking, Surrey, GB

Social media

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