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Customer Care Associate Jobs in Michigan (NOW HIRING)

Life Care Services

Resident Care Associate

Bloomfield, MI · On-site

$14.50 - $17.50/hr

The Avalon is recruiting for Resident Care Associates - you may call this role a Nursing Assistant or a C.N.A. We require a very high level of customer service so candidates who have a passion for ...

Life Care Services

Resident Care Associate

Bloomfield, MI · On-site

$14.25 - $17.25/hr

The Avalon is recruiting for Resident Care Associates - you may call this role a Nursing Assistant or a C.N.A. We require a very high level of customer service so candidates who have a passion for ...

The Arlington of Naples

Resident Care Associate

Bloomfield, MI · On-site

$14.50 - $17.50/hr

The Avalon is recruiting for Resident Care Associates - you may call this role a Nursing Assistant or a C.N.A. We require a very high level of customer service so candidates who have a passion for ...

Heritage at Irene Woods

Resident Care Associate

Bloomfield, MI · On-site

$14.50 - $17.50/hr

The Avalon is recruiting for Resident Care Associates - you may call this role a Nursing Assistant or a C.N.A. We require a very high level of customer service so candidates who have a passion for ...

Asbury Village

Resident Care Associate

Bloomfield, MI · On-site

$14.50 - $17.50/hr

The Avalon is recruiting for Resident Care Associates - you may call this role a Nursing Assistant or a C.N.A. We require a very high level of customer service so candidates who have a passion for ...

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Showing results 21-40

All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Michigan

Customer Care Associate information

See Michigan salary details

$7

$14

$23

How much do customer care associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer care associate in Michigan is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.78 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Michigan?

The most popular types of Customer Care jobs in Michigan are:

What cities in Michigan are hiring for Customer Care Associate jobs?

Cities in Michigan with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $31,070 per year, or $14.9 per hour.

Animal and Customer Care Associate - Detroit

MICHIGAN HUMANE SOCIETY

Detroit, MI • On-site

$14.25 - $19.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Job Title: Animal and Customer Care Associate
Location: Detroit, MI
Hours: Part-Time; 4 10-Hour Shifts
Who We Are:
Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities.
Why Work with Us:
We're a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we'd love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:
  • Competitive salary and benefits
  • Medical, Vision, and Dental Insurance
  • 403(b) Retirement Savings Account
  • Opportunities for professional development, growth, and continuing education
  • A positive and collaborative work environment
  • Work-life balance and flexible working hours (compressed work schedule option!)
  • Paid Time Off & Holidays
  • Human & Pet Bereavement
  • Clinic discounts to up to 75% off services for your own pet(s)
  • Relaxed dress code
  • Wellness program with professional counseling services available to employees
  • Animal food discount
  • Free or discounted adoption fees to adopt a new friend.
  • Sabbatical Policy
  • Uniform Allowance
  • Paid Parental Leave
  • Yearly performance reviews & employee engagement surveys
  • Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

The ACC Associate performs core adoption center work, including processing adoptions and assisting with intakes and euthanasia requests, while providing the highest quality of care for both the people and animals at our shelters. The ACC Associate also works directly with the animals entrusted to Michigan Humane, ensuring the highest quality of care. The ACC Associate is responsible for the daily care and well-being of all animals in the adoption center, including feeding, cleaning, and enrichment.
Responsibilities:
  • Provides excellent customer service by assisting customers, answering questions, and explaining procedures and protocols.
  • Strive to support clients beyond the first need by providing resources for Michigan Humane programs or other community resources.
  • Greet all contacts on the phone and in person in a friendly and professional manner.
  • Assist potential adopters through the adoption process by listening to their needs, helping them match with an animal, and completing all forms and paperwork.
  • Process cash handling activities with regard to adoptions and intakes.
  • Humanely treats and care for all animals entrusted to Michigan Humane.
  • Clean and disinfect kennels, dishes, cages, litter pans, and yard areas daily, spot cleaning animal and public areas as needed.
  • Feed, water, walk, socialize and bathe animals according to schedules and established protocols.
  • Assist with caring for the animals by preparing and providing enrichment items and activities to minimize shelter environment stress.
  • Maintain cleanliness in both people and animal areas as well as facility grounds through general upkeep and cleaning, including laundry
  • Restock assigned areas with essential supplies at the end of each shift
  • Obtain lab specimens such as feces and urine.
  • Administer medications and assist with vaccine administration under supervision.
  • Assist with animal handling and/or the restraint of animals when necessary.

Qualifications:
  • Flexible with the ability to thrive in an emotional, fast-paced work environment
  • Ability to show compassion to both animals and people in sensitive situations
  • Possesses good communication skills, diplomacy, and tact at all times.
  • Labor intensive must be able to stand for long periods, walk, kneel, bend, stoop, etc. and lift 50lbs without assistance
  • Must have visual acuity to accurately read animal body language
  • Required weekend schedule
  • High School diploma (or equivalent)
  • 1-3 years of related experience
  • Previous animal experience a plus

Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!

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