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Customer Care Associate Jobs in Michigan (NOW HIRING)

Bluebird Network

Customer Care Associate

Lansing, MI

$14.75 - $20.25/hr

Bluebird is a dynamic growing company in need of a Customer Care Associate to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at ...

Bluebird Network

Customer Care Associate

Lansing, MI · On-site

$14.75 - $20.25/hr

Bluebird is a dynamic growing company in need of a Customer Care Associate to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at ...

Bluebird Network

Customer Care Associate

Farmington Hills, MI · On-site

$14.25 - $19.75/hr

Bluebird is a dynamic growing company in need of a Customer Care Associate to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at ...

Missouri Network Alliance

Customer Care Associate

Lansing, MI · On-site

$14.75 - $20.25/hr

Bluebird is a dynamic growing company in need of a Customer Care Associate to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at ...

Bluebird Network

Customer Care Associate

Farmington Hills, MI · On-site

$14.25 - $19.75/hr

Bluebird is a dynamic growing company in need of a Customer Care Associate to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at ...

GENERAL RV CENTER

Customer Care Associate

Wixom, MI

$16 - $17/hr

We are looking for a Customer Care Associate to join our team! * Provide exceptional customer service for both internal and external customers seeking information or assistance. * Collaborate with ...

Posted today

GENERAL RV CENTER

Customer Care Associate

Wixom, MI

$16 - $17/hr

Minimum of High School diploma required, associate's degree desired but not required. * Ability to manage difficult or emotional customer situations and use sound judgement when making decisions.

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Michigan

Customer Care Associate information

See Michigan salary details

$7

$14

$23

How much do customer care associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer care associate in Michigan is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.78 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Michigan?

The most popular types of Customer Care jobs in Michigan are:

What cities in Michigan are hiring for Customer Care Associate jobs?

Cities in Michigan with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $31,070 per year, or $14.9 per hour.

Customer Care Associate

Bluebird Network

Lansing, MI

$14.75 - $20.25/hr

Full-time

Posted 5 days ago

Job description

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Customer Care Associate to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

POSITION PURPOSE:

Bluebird is seeking a customer-focused, positive, and solution-oriented Customer Care Associate to join our team. As a key member of the Customer Care team, you will play an important role in building and maintaining strong customer relationships by delivering exceptional service and support throughout the customer journey.

The Customer Care Associate serves as a primary point of contact for customers, responding to inquiries, resolving concerns, and providing guidance on Bluebird's products, services, and billing. Through every interaction, you will demonstrate professionalism, empathy, and a commitment to creating a positive customer experience while supporting the overall success of the business.

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