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Customer Care Associate Jobs in Colorado (NOW HIRING)

The Cannabist Company

Retail Associate

Aurora, CO · On-site

$18/hr

They are responsible for providing customer care with empathy, compassion and professionalism. For ... The Retail Associate works closely and collaboratively with the dispensing facility leadership and ...

The Cannabist Company

Retail Associate

Thornton, CO

$18/hr

They are responsible for providing customer care with empathy, compassion and professionalism. For ... The Retail Associate works closely and collaboratively with the dispensing facility leadership and ...

The Cannabist Company

Retail Associate

Aurora, CO · On-site

$18/hr

They are responsible for providing customer care with empathy, compassion and professionalism. For ... The Retail Associate works closely and collaboratively with the dispensing facility leadership and ...

Pep Boys

Automotive Customer Service Advisor

Aurora, CO · On-site

$15.16 - $19.80/hr

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

StaffMyAgency LLC

Insurance Customer Service

Longmont, CO · On-site

$40K - $80K/yr

If you have a talent for customer care and understand the needs and motivations of people, we want ... Sales experience (outside sales or inside sales representative, retail sales associate, or ...

Pep Boys

Automotive Customer Service Advisor

Aurora, CO · On-site

$15.16 - $19.80/hr

Under the direction of Management, assists in various aspects of customer care, work order and ... Effectively communicate with all associates, management, and customers; interprets and retains ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Colorado

Customer Care Associate information

See Colorado salary details

$9

$18

$28

How much do customer care associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer care associate in Colorado is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.24 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Colorado?

The most popular types of Customer Care jobs in Colorado are:

What cities in Colorado are hiring for Customer Care Associate jobs?

Cities in Colorado with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Colorado as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,483 per year, or $18 per hour.

Retail Associate

The Cannabist Company

Aurora, CO • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

The Cannabist Company rating

5.0

Company rating: 5.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

31st of 33 rated cannabis dispensaries

Job description

Position Overview
The Retail Associate provides guidance and education to each patient with cannabis needs. They are responsible for providing customer care with empathy, compassion and professionalism. For living our vision, mission and values always, and ensuring customers receive the correct medicinal product that best benefits their needs.
Job Description
We are seeking a highly motivated and energetic Full Time Retail Associate, who shares our passion to provide quality medicine and excellent patient care to patients and who support the Company's core values and culture. The Retail Associate works closely and collaboratively with the dispensing facility leadership and reports to the Store Manager and Lead Associates.
Location Address: 350 S Potomac St. Aurora, CO 80012
Pay: $18.00/hr + tips & benefits
FLSA status: Non-Exempt
Travel %: 0
This position will remail open for at least one week, until 6/24/2026 but may remain open beyond that time.
Major Areas of Responsibility include:
  • Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference
  • Confirms patient purchase limits prior to admission into the consultation area and dispensary
  • Provide exceptional Customer Care by promoting and maintaining positive customer relations
  • Respond to calls or emails from customers requesting product, training, and general information
  • Management of patient records through the use of state and company database
  • Maintenance and update of databases as needed
  • Fulfillment of customer orders
  • Responsible for the sales and promotion of all products
  • Build and maintain a high level of integrity and trust for specific products

Minimum Qualifications (Skills, Knowledge & Abilities):
  • 1-3 years of experience in a retail operation, point of sales systems and use of Microsoft office programs
  • Must be passionate about handling all aspects of a retail operation, compliance and inventory control
  • Excellent and effective consulting skills
  • Exceptional interpersonal skills, including listening
  • Excellent written and verbal communication in English
  • Ability to detail and able to consistently follow up instructions as outlined
  • Ability to organize and prioritize work
  • MED badge reqired

Additional Abilities Required:
While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
Note: Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
About The Cannabist Company (DBA The Green Solution):
The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 12 U.S. jurisdictions. The Company operates 81 facilities including 64 dispensaries and 17 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including dreamt, Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com.
Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine's America's Top Cannabis Industry Employers list.
The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!

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