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Customer Call Center Jobs (NOW HIRING)

Sew Eyes Inc

Call Center Representative

Bronx, NY · On-site

$16.25/hr

Competitive Compensation Job Summary We are seeking a friendly and professional Call Center ... In this role, you will take inbound and outbound calls, communicate with customers to identify ...

Sew Eyes Inc

Call Center Representative

Bronx, NY · On-site

$16.75 - $20.75/hr

... Call Center Representative to join our team ... In this role, you will take inbound and outbound calls, communicate with customers to identify ...

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Customer Call Center information

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How much do customer call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a customer call center?

Customer call center jobs involve handling incoming or outgoing calls to assist customers with their inquiries, resolve issues, and provide information about products or services. Employees in these roles are often called customer service representatives or call center agents. They typically work in a fast-paced environment, using communication and problem-solving skills to ensure customer satisfaction. Call centers may be located in dedicated offices or operate remotely, and can serve a variety of industries such as retail, telecommunications, and banking.

What are the key skills and qualifications needed to thrive as a customer call center representative?

To thrive as a Customer Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic data entry tools is typically required. Patience, active listening, and resilience are crucial soft skills that help you handle challenging situations and build rapport with customers. These skills and qualities are vital for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by customer call center representatives, and how can they be managed effectively?

Customer Call Center representatives often encounter high call volumes, handling irate or frustrated customers, and staying updated on product or service changes. To manage these challenges, it's important to develop strong communication and problem-solving skills, use available support tools efficiently, and rely on teamwork for complex issues. Many call centers also provide ongoing training and mentorship, which can help representatives build confidence and resilience in challenging situations.

What is the difference between Customer Call Center vs Customer Service Representative?

AspectCustomer Call CenterCustomer Service Representative
Primary RoleHandle inbound/outbound calls for multiple clients or productsAssist customers with inquiries, issues, and product support
Work EnvironmentCall centers, often in a team settingOffice or retail settings, sometimes remote
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Common CertificationsCustomer service training, call center certificationsCustomer service certifications, product-specific training

While both roles involve assisting customers, a Customer Call Center typically refers to a centralized facility handling high call volumes for multiple clients, whereas a Customer Service Representative usually works directly for a specific company, providing personalized support. Understanding these differences helps job seekers identify the right career path in customer support roles.

More about Customer Call Center jobs

What cities are hiring for Customer Call Center jobs?

Cities with the most Customer Call Center job openings:

What states have the most Customer Call Center jobs?

States with the most job openings for Customer Call Center jobs include:

What are popular job titles related to Customer Call Center jobs?

For Customer Call Center jobs, the most frequently searched job titles are:

Customer Call Center jobs near you
Infographic showing various Customer Call Center job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Call Center Representative

Los Angeles, CA • On-site

Red Lilly Plumbing Inc
Construction • 1 - 10 employees
Learn more about Red Lilly Plumbing Incexternal

$25/hr

Full-time

PTO

Re-posted 19 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities 
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. 
Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Call Center Representative for Plumbing and/or HVAC
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively