ZipRecruiter

Log In

1

Customer Call Center Jobs in Alabama (NOW HIRING)

Horizon Point Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Nexxaworks

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Signius

Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Part-Time Call Center AgentCompany: Signius l Location: Mobile, AL (In-Office)Pay: $17-$20/hr l ... Use our call processing system to prioritize customer needs efficiently.What We're Looking For:

next page

Showing results 1-20

All JobsCustomer Call Center JobsCustomer Call Center Jobs in Alabama

Customer Call Center information

See Alabama salary details

$9

$16

$24

How much do customer call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer call center in Alabama is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.45 per hour, depending on experience, location, and employer.

What is a customer call center?

Customer call center jobs involve handling incoming or outgoing calls to assist customers with their inquiries, resolve issues, and provide information about products or services. Employees in these roles are often called customer service representatives or call center agents. They typically work in a fast-paced environment, using communication and problem-solving skills to ensure customer satisfaction. Call centers may be located in dedicated offices or operate remotely, and can serve a variety of industries such as retail, telecommunications, and banking.

What are the key skills and qualifications needed to thrive as a customer call center representative?

To thrive as a Customer Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic data entry tools is typically required. Patience, active listening, and resilience are crucial soft skills that help you handle challenging situations and build rapport with customers. These skills and qualities are vital for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by customer call center representatives, and how can they be managed effectively?

Customer Call Center representatives often encounter high call volumes, handling irate or frustrated customers, and staying updated on product or service changes. To manage these challenges, it's important to develop strong communication and problem-solving skills, use available support tools efficiently, and rely on teamwork for complex issues. Many call centers also provide ongoing training and mentorship, which can help representatives build confidence and resilience in challenging situations.

What is the difference between Customer Call Center vs Customer Service Representative?

AspectCustomer Call CenterCustomer Service Representative
Primary RoleHandle inbound/outbound calls for multiple clients or productsAssist customers with inquiries, issues, and product support
Work EnvironmentCall centers, often in a team settingOffice or retail settings, sometimes remote
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Common CertificationsCustomer service training, call center certificationsCustomer service certifications, product-specific training

While both roles involve assisting customers, a Customer Call Center typically refers to a centralized facility handling high call volumes for multiple clients, whereas a Customer Service Representative usually works directly for a specific company, providing personalized support. Understanding these differences helps job seekers identify the right career path in customer support roles.

Customer Call Center jobs near you
Infographic showing various Customer Call Center job openings in Alabama as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $34,033 per year, or $16.4 per hour.

Call Center Agent

Birmingham, AL • On-site

Horizon Point Marketing
See more jobs at Horizon Point Marketingexternal

$14 - $18.50/hr

Other

Re-posted 27 days ago

Job description

Call Center Agent

At Horizon Point, we don't just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Overview:

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries
  • Make outbound follow-up calls regarding accounts or services
  • Provide accurate product and service information
  • Resolve customer concerns and escalate issues when necessary
  • Maintain records of customer interactions and call activity
Qualifications
  • Strong verbal communication and active listening skills
  • Professional and customer-focused demeanor
  • Basic computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Previous call center experience is a plus but not required
Additional Information
  • Competitive salary
  • Growth opportunities within the company
  • Supportive and collaborative team environment
  • Professional development and skill-building opportunities
  • Stable full-time position
  • Modern and dynamic workplace culture

Apply