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Customer Benefits Advisor Jobs in Rio Rancho, NM

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

Academic Advisor

Albuquerque, NM · On-site

$19.56 - $20.96/hr

... and customer-service skills. This candidate must enjoy working in a fast-paced environment and ... See the Benefits home page for a more information. ERB Statement As a condition of employment ...

Service Advisor

Albuquerque, NM · On-site

$40K - $90K/yr

INFINITI of Albuquerque is looking for a motivated, customer-focused Service Advisor to join our ... Compensation & Benefits: * Annual pay range: $40,000 - $90,000 (based on experience and performance ...

Service Advisor

Albuquerque, NM · On-site

$40K - $90K/yr

INFINITI of Albuquerque is looking for a motivated, customer-focused Service Advisor to join our ... Compensation & Benefits: * Annual pay range: $40,000 - $90,000 (based on experience and performance ...

INFINITI of Albuquerque is looking for a motivated, customer-focused Service Advisor to join our ... Compensation & Benefits: * Annual pay range: $40,000 - $90,000 (based on experience and performance ...

Service Advisor

Albuquerque, NM · On-site

$40K - $90K/yr

INFINITI of Albuquerque is looking for a motivated, customer-focused Service Advisor to join our ... Compensation & Benefits: * Annual pay range: $40,000 - $90,000 (based on experience and performance ...

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Customer Benefits Advisor information

See Rio Rancho, NM salary details

$10

$19

$31

How much do customer benefits advisor jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for customer benefits advisor in Rio Rancho, NM is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $22.40 per hour, depending on experience, location, and employer.

What is the difference between Customer Benefits Advisor vs Customer Service Representative?

AspectCustomer Benefits AdvisorCustomer Service Representative
Primary FocusExplaining and promoting benefits, advising customers on benefits optionsHandling general customer inquiries, resolving issues, providing support
Required CredentialsKnowledge of benefits programs, communication skillsBasic customer service skills, sometimes CRM software familiarity
Work EnvironmentOffice or call center, often in insurance or benefits industryCall centers, retail, or service industries
Employer UsageInsurance companies, benefits providers, HR departmentsVarious industries including retail, telecom, banking

While both roles involve customer interaction, the Customer Benefits Advisor specializes in explaining and promoting benefits programs, requiring specific knowledge of benefits options. The Customer Service Representative handles general inquiries and support, often with broader responsibilities. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

How much are benefits worth an hour?

For a Customer Benefits Advisor, the value of benefits per hour depends on the total benefits package and the number of hours worked annually. Typically, benefits such as health insurance, retirement contributions, and paid time off are valued at 20-30% of the base salary, which can be averaged out to an hourly equivalent based on work hours. This calculation helps determine the overall compensation value of the benefits offered in the role.

Do you need a license to be a benefits specialist?

Customer Benefits Advisors typically do not require a specific license to perform their duties, but some roles may need knowledge of insurance policies or benefits programs. Certification in benefits administration or related fields can enhance job prospects but is not always mandatory. Requirements vary by employer and location.

What are the key skills and qualifications needed to thrive as a Customer Benefits Advisor, and why are they important?

To thrive as a Customer Benefits Advisor, you need strong knowledge of benefits programs, customer service expertise, and typically a high school diploma or relevant experience. Familiarity with CRM software, call center systems, and documentation tools is often required. Outstanding communication, active listening, and problem-solving skills help you connect with clients and address their needs effectively. These abilities are crucial for providing accurate information, ensuring customer satisfaction, and maintaining compliance with regulations.

What does a benefits advisor do?

A benefits advisor helps clients understand and select employee benefit programs such as health insurance, retirement plans, and wellness benefits. They assess client needs, explain plan options, and ensure proper enrollment, often using knowledge of benefits regulations and communication skills.

What are Customer Benefits Advisors?

Customer Benefits Advisors are professionals who help clients understand, access, and maximize the benefits and services available to them, often through insurance, government programs, or employee benefits packages. They act as a knowledgeable resource, answering questions, explaining options, and assisting clients in making informed decisions about their benefits. Customer Benefits Advisors may also handle claims processing, provide support during enrollment periods, and resolve issues related to benefits coverage. Their goal is to ensure that customers receive the full value of their entitled benefits and have a positive experience throughout the process.

How does a Customer Benefits Advisor typically collaborate with other departments to resolve client issues?

Customer Benefits Advisors often work closely with teams such as claims, underwriting, and customer service to address client inquiries and resolve benefit-related concerns. Effective collaboration may involve coordinating with the claims department to clarify coverage details, liaising with underwriting for eligibility questions, or partnering with customer service to ensure seamless client communication. Being proactive in cross-departmental communication helps Advisors provide accurate information and deliver a positive experience for clients. This teamwork is essential for resolving complex cases promptly and maintaining client satisfaction.

What is a customer benefit advisor?

A customer benefit advisor is a professional who helps clients understand and maximize the benefits offered by a company's products or services. They often work in customer service or sales environments, providing guidance, explaining policies, and ensuring customer satisfaction. Strong communication skills and knowledge of the company's offerings are essential for this role.
Customer Service Advisor

Customer Service Advisor

Valvoline

Albuquerque, NM • On-site

Full-time, Part-time

PTO

Posted 21 days ago


Valvoline rating

6.3

Company rating: 6.3 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

460th of 518 rated manufacturers


Job description

Geared for the Driven
At High Desert Oil, Inc., a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
What you'll do
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.
  • Deliver a positive first impression to each guest with a warm, friendly greeting
  • Present oil change options and additional services based on manufacturer recommendations
  • Build trust and win repeat, loyal customers
  • Evaluate customers' needs, working quickly and efficiently
  • Provide hands-on assistance under the hood as needed
  • Master products, services, and company knowledge

How you'll succeed
  • Have effective interpersonal, oral communication skills
  • You enjoy interacting with people face-to-face
  • You are friendly and ready to work as part of a customer-focused team
  • Have an eagerness to learn and grow
  • You can occasionally lift up to 50 pounds
  • Have full mobility and the ability to work with your hands above your head
  • Can stand for extended periods of time and climb stairs

Benefits include:
  • Competitive pay & flexible work schedule
  • On-the-job training
  • Paid weekly
  • Company provided uniforms and tools
  • We promote from within - a commitment we are passionate about
  • No late evenings
  • Paid time off and holidays*

*Terms and conditions apply, and benefits may differ depending on location
High Desert Oil, Inc. is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

What Valvoline employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom


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About Valvoline

Sourced by ZipRecruiter

Valvoline Inc., headquartered in Lexington, Kentucky, US, is an international manufacturer and distributor of automotive oil, additives, and lubricants. Established in 1866 by Dr. John Ellis, Valvoline is recognized as the creator of the world's first high mileage motor oil, advancing as a leader in the automotive lubricant industry ever since. The company's product portfolio incorporates a vast range of motor and industrial oils, lubricants, and automotive maintenance goods. Valvoline’s mission is "to power the success of every team member and business partner by living our culture and values", which stand on a foundation of 'People', 'Performance', 'Innovation' and 'Continuous Improvement'.

Industry

Oil and gas extraction

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, KY, US

Year founded

1866