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Customer Benefits Advisor Jobs in Rio Rancho, NM

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

What you'll do As a Customer Service Advisor, you are often the first and last face our customers ... Can stand for extended periods of time and climb stairs Benefits include: * Competitive pay ...

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Customer Benefits Advisor information

See Rio Rancho, NM salary details

$10

$19

$31

How much do customer benefits advisor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer benefits advisor in Rio Rancho, NM is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $22.40 per hour, depending on experience, location, and employer.

What is the difference between Customer Benefits Advisor vs Customer Service Representative?

AspectCustomer Benefits AdvisorCustomer Service Representative
Primary FocusExplaining and promoting benefits, advising customers on benefits optionsHandling general customer inquiries, resolving issues, providing support
Required CredentialsKnowledge of benefits programs, communication skillsBasic customer service skills, sometimes CRM software familiarity
Work EnvironmentOffice or call center, often in insurance or benefits industryCall centers, retail, or service industries
Employer UsageInsurance companies, benefits providers, HR departmentsVarious industries including retail, telecom, banking

While both roles involve customer interaction, the Customer Benefits Advisor specializes in explaining and promoting benefits programs, requiring specific knowledge of benefits options. The Customer Service Representative handles general inquiries and support, often with broader responsibilities. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Benefits Advisor, and why are they important?

To thrive as a Customer Benefits Advisor, you need strong knowledge of benefits programs, customer service expertise, and typically a high school diploma or relevant experience. Familiarity with CRM software, call center systems, and documentation tools is often required. Outstanding communication, active listening, and problem-solving skills help you connect with clients and address their needs effectively. These abilities are crucial for providing accurate information, ensuring customer satisfaction, and maintaining compliance with regulations.

What are Customer Benefits Advisors?

Customer Benefits Advisors are professionals who help clients understand, access, and maximize the benefits and services available to them, often through insurance, government programs, or employee benefits packages. They act as a knowledgeable resource, answering questions, explaining options, and assisting clients in making informed decisions about their benefits. Customer Benefits Advisors may also handle claims processing, provide support during enrollment periods, and resolve issues related to benefits coverage. Their goal is to ensure that customers receive the full value of their entitled benefits and have a positive experience throughout the process.

How does a Customer Benefits Advisor typically collaborate with other departments to resolve client issues?

Customer Benefits Advisors often work closely with teams such as claims, underwriting, and customer service to address client inquiries and resolve benefit-related concerns. Effective collaboration may involve coordinating with the claims department to clarify coverage details, liaising with underwriting for eligibility questions, or partnering with customer service to ensure seamless client communication. Being proactive in cross-departmental communication helps Advisors provide accurate information and deliver a positive experience for clients. This teamwork is essential for resolving complex cases promptly and maintaining client satisfaction.
What job categories do people searching Customer Benefits Advisor jobs in Rio Rancho, NM look for? The top searched job categories for Customer Benefits Advisor jobs in Rio Rancho, NM are:

Insurance Agent - Full Training Provided!

Aflac

Rio Rancho, NM

Full-time, Part-time

Medical, Life

Posted 9 days ago


Aflac rating

6.8

Company rating: 6.8 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

231st of 260 rated insurance


Job description

Your ideal sales career is waiting. If you are outgoing, entrepreneurial and motivated, it’s time to find your calling with Aflac. Enjoy unlimited control, flexibility, and earning potential while representing one of the world’s most ethical companies and a leader in helping people with expenses health insurance doesn’t cover. We’re an unconventional company looking for unconventional people. Are you one of them?

Be an advisor to business owners. Aflac benefits advisors work directly with business owners and HR representatives to plan supplemental insurance coverage and other value-added services for employees. It’s a key role with growth potential for you, backed by the power, resources, and trust of a well-known and reputable brand. And you’ll have the personal reward of helping to provide financial security and added peace of mind to clients when they experience a covered health event. Prior Sales experience is welcome, but not necessary.

Principal Duties & Responsibilities

Responsibilities include:

  • Sales - including presentations, B2B management, enrollment, guidance, and education on insurance products
  • Entrepreneurial ambitions – including providing strategic and executable solutions to clients
  • Marketing strategy and lead generation
  • Customer/client/business owner (relationship, service, management)
  • Leadership and management of customer relationships
  • Benefits expertise (as an enroller, counselor, worksite liaison, communication preferences)
  • Maintaining state licensing (may include Life and/or Health, other)
Preferred Skills
  • Entrepreneurial ambitions
  • Ability to work well on teams
  • Skilled at time management
  • Interest in helping others
  • Positive attitude
  • Great work ethic
  • High level of integrity

Be your own boss and reap the benefits of your hard work. As a benefits advisor, you determine how much you want to make and go for it: With Aflac, you’re in charge. There are no ceilings to break through and no set hours. You decide how, when, and where you work – whether from the local coffee shop, an outdoor café, or the comfort of your home. It’s your trajectory on your terms.

Top-Notch Benefits

Benefits include stock bonus program, bonus rewards, and exotic trips. Compensation is discussed in detail with the hiring manager during the interview process. However, it is a combination structure that includes Commission, Residuals, Bonuses, and Stocks.

We will provide you with the resources to become a licensed agent. On-the-job training is built into our onboarding process.

Give us a look – or a second one – to create your future, your way.

Ratings refer only to the overall financial status of Aflac and are not recommendations of specific policy provisions, rates, or practices. Benefits advisors are independent agents and are not Aflac employees. Aflac's family of insurers includes Aflac and/or Aflac New York, and/or Continental American Insurance Company and/or Continental American Life Insurance Company.

Job Types
  • Full-time
  • Part-time
  • Internship
Schedule
  • Monday to Friday
Work Location
  • Multiple Locations

This is not a salaried position. Aflac sales agents earn commissions, bonuses, residual income, and stock.

Aflac’s affiliation with the Value-Added Service providers is limited only to a marketing alliance, and Aflac and the Value-Added Service providers are not under any sort of mutual ownership, joint venture, or are otherwise related. Aflac makes no representations or warranties regarding the Value-Added Service providers and does not own or administer any of the products or services provided by the Value-Added Service providers. Each Value-Added Service provider offers its products and services subject to its own terms, limitations and exclusions. Services, Terms and conditions are subject to change and may be withdrawn at any time. The value-added services may not be available in all states, and benefits/services may vary by state.
The content within is for recruiting purposes only. This information is not approved to distribute to prospective insureds, to prospective accounts, or to use as a solicitation. Aflac sales agents are independent agents and are not Aflac employees.
Aflac’s family of insurers includes Aflac and/or Aflac New York, and/or Continental American Insurance Company and/or Continental American Life Insurance Company.
Aflac WWHQ | 1932 Wynnton Road | Columbus, GA 31999. Continental American Insurance Company | Columbia, SC.


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