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Customer Availability Process Associate Jobs in Joliet, IL

Orbus

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

... processes and timelines. * Systems & Software : Learn and become proficient in required software ... Time Management & Availability • Maintain consistent availability within company telephone and ...

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

... processes and timelines. * Systems & Software : Learn and become proficient in required software ... Time Management & Availability * Maintain consistent availability within company telephone and ...

NTT DATA

Customer Care Associate

Chicago, IL · On-site

$19/hr

Pay for this role is $19.00hr The required schedule availability for this position is Monday-Friday ... Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals ...

Brindley Engineering

Associate Process Engineer

Lisle, IL · On-site

$90K - $130K/yr

Detail-oriented, reliable, creative team player to lead/assist in process design for new and ... availability of other assignments whose requirements can be met. These unique requirements may ...

Brindley Engineering

Associate Process Engineer

Lisle, IL · On-site

$90K - $130K/yr

Detail-oriented, reliable, creative team player to lead/assist in process design for new and ... availability of other assignments whose requirements can be met. These unique requirements may ...

NTT America

Customer Care Associate

Chicago, IL · On-site

$20/hr

Pay for this role is $20.00hr The required schedule availability for this position is Monday-Friday ... Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals ...

NTT DATA Services

Customer Care Associate

Chicago, IL · On-site

$20/hr

Pay for this role is $20.00hr The required schedule availability for this position is Monday-Friday ... Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Pay for this role is $20.00hr The required schedule availability for this position is Monday-Friday ... Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Pay for this role is $20.00hr The required schedule availability for this position is Monday-Friday ... Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals ...

Brindley Engineering

Associate Process Engineer

Lisle, IL · On-site

$90K - $130K/yr

Detail-oriented, reliable, creative team player to lead/assist in process design for new and ... availability of other assignments whose requirements can be met. These unique requirements may ...

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Showing results 21-40

All JobsCustomer Availability Process Associate JobsCustomer Availability Process Associate Jobs in Joliet, IL

Customer Availability Process Associate information

See Joliet, IL salary details

$17.9K

$49.3K

$73.1K

How much do customer availability process associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer availability process associate in Joliet, IL is $49,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $60,000.00 per year, depending on experience, location, and employer.

What is a customer availability process associate?

A Customer Availability Process Associate is responsible for ensuring that products and services are available to customers when needed. They monitor inventory levels, coordinate with suppliers, and manage processes to minimize stockouts or delays. This role often involves data analysis, communication with various departments, and using technology to track product movement. Their goal is to improve customer satisfaction by optimizing product availability and streamlining supply chain operations.

How does a customer availability process associate typically collaborate with other departments to ensure product availability?

Customer Availability Process Associates often work closely with inventory management, supply chain, and sales teams to monitor stock levels and resolve availability issues. They communicate regularly with these departments to anticipate demand, address supply bottlenecks, and coordinate timely replenishment. This collaborative approach helps minimize out-of-stock situations and ensures that customer needs are met efficiently. Effective teamwork and proactive communication are key to success in this role.

What are the key skills and qualifications needed to thrive as a customer availability process associate, and why are they important?

To thrive as a Customer Availability Process Associate, you need strong analytical abilities, attention to detail, and a solid understanding of supply chain or inventory management, often supported by a relevant degree or equivalent experience. Familiarity with ERP systems like SAP, inventory tracking tools, and basic Excel proficiency is typically required. Excellent organizational skills, proactive problem-solving, and effective communication help individuals excel in collaborating with teams and addressing customer needs. These skills ensure accurate product availability, efficient operations, and high customer satisfaction in a fast-paced environment.

What is the difference between Customer Availability Process Associate vs Customer Service Representative?

AspectCustomer Availability Process AssociateCustomer Service Representative
Primary RoleFocuses on managing customer availability schedules and appointment coordinationHandles customer inquiries, complaints, and support
Required SkillsScheduling, communication, organizational skillsCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, scheduling departmentsCall centers, retail, online support
Common CertificationsCustomer service, scheduling software proficiencyCustomer service certifications, communication skills training

The Customer Availability Process Associate primarily manages scheduling and appointment coordination, focusing on customer availability. In contrast, the Customer Service Representative handles a broader range of customer inquiries and support. Both roles require strong communication skills and are common in call centers and service industries, but their core responsibilities differ significantly.

What job categories do people searching Customer Availability Process Associate jobs in Joliet, IL look for?

The top searched job categories for Customer Availability Process Associate jobs in Joliet, IL are:

What cities near Joliet, IL are hiring for Customer Availability Process Associate jobs?

Cities near Joliet, IL with the most Customer Availability Process Associate job openings:

Customer Availability Process Associate jobs near you
Infographic showing various Customer Availability Process Associate job openings in Joliet, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,326 per year, or $23.7 per hour.

CUSTOMER SUPPORT ASSOCIATE

Orbus

Woodridge, IL • On-site

$20/hr

Other

PTO

Re-posted 3 days ago

Job description

Ready to kick-start your career? We are calling all recent college graduates looking for the ultimate entry-level opportunity to learn, grow, and build a professional foundation.
Orbus, a leading and highly successful visual communications builder and designer of hardware and graphics for the exhibit and display industry, is seeking a Customer Support Associate to join our dynamic team. This is an excellent opportunity for someone looking to initiate and advance their career.
We are an aggressively growing company and value individuals who are ready to scale and develop alongside our business-and who want to be recognized and rewarded for their positive contributions.
The Role & Our Customer Promise
The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all customer interactions are handled professionally, accurately, and in alignment with our Customer Promise: "You'll love doing business with us."
The ideal candidate is highly organized, personable, and thrives in a fast-paced environment. This individual enjoys multitasking, is flexible in adapting to changing priorities, and manages time efficiently while maintaining attention to detail.

  • Position Type: Full-time, On-site
  • Compensation: Starting pay is $20.00 per hour
Key Responsibilities
  • Customer Touchpoints: Serve as a primary point of contact for Orbus customers, delivering timely, accurate, and professional support via phone, live chat, email, and other communication channels, with an emphasis on increased telephone interaction.
  • Inquiry Management: Provide assistance with customer inquiries including, but not limited to, quotes, order placement, product questions, pricing, and general account support.
  • Order Entry: Accurately enter, update, and manage customer orders and order changes, ensuring completeness, correctness, and adherence to internal processes and timelines.
  • Systems & Software: Learn and become proficient in required software and applications, including but not limited to Order Entry ERP, CRM systems, and Case Management tools, to effectively support customer needs.
  • Case Resolution: Manage customer cases from initial inquiry through resolution, ensuring timely follow-up and clear communication throughout the process.
  • Proactive Outreach: Proactively communicate with customers regarding order status, updates, promotions, and relevant marketing messages to enhance engagement and overall customer satisfaction.
  • Internal Collaboration: Collaborate with internal teams to resolve issues efficiently and support seamless order fulfillment.
  • Data Integrity: Maintain organized, accurate customer and order records within internal systems.
  • Mission Focus: Consistently deliver excellent customer experience by providing prompt, courteous, and solutions-oriented responses aligned with our Customer Promise
Traits & Role Requirements
Organization & Multitasking
• Demonstrate strong organizational skills, including effective email management to keep drafted orders, cases, returns, and escalations organized for clear communication.
• Complete all assigned work, including orders and cases, prior to the end of each workday to support customer expectations and on-time manufacturing.
• Multitask and prioritize workloads in a fast-paced environment while maintaining accuracy and attention to detail.
Time Management & Availability
• Maintain consistent availability within company telephone and communication software.
• Achieve a call answer rate KPI of 80% or higher.
• Arrive on time and fully prepared to work at the schedule start time, using time clock to accurate document each shift.
• Manage overtime responsibly, working extra hours only when approved in advance or required during peak seasons.
• Adhere to company attendance policies, keeping unplanned PTO to no more than six occurrences within a rolling 12-month period.
• Submit PTO requests at least forty-eight business hours in advance (two weeks' notice is strongly encouraged).
Learning & Engagement
• Actively participate in all required onboarding and ongoing training sessions.
• Take ownership of ongoing learning by asking questions, taking detailed notes, and requesting additional training when needed.
• Apply new knowledge quickly to improve daily performance and elevate the overall customer experience.
Quality, Accuracy & Growth Focus
• Deliver high-quality work consistently, maintaining an error rate KPI of 0.25% or better.
• Show accountability and attention to detail in all customer interactions and system entries.
• Proactively reinforce approved go-to-market initiatives and messaging to support client education, increased touch points, up-sell, and cross-sell opportunities.
Summary of Daily Focus Areas
• Provide seamless customer communication and technical support.
• Execute precise order processing and management.
• Deliver accurate quotes and effectively communicate product value positioning.
• Resolve returns and service issues with a solutions-oriented mindset.
• Guide clients toward self-service tools while conducting proactive account outreach.
Education & Qualifications
• Education: A college degree is preferred, or 2+ years relevant experience in a customer-facing or administrative role.
  • Technical savvy: Ability to quickly learn and navigate proprietary software systems.
  • Communication Style: Strong verbal and written skills with a professional, confident telephone presence.

We are looking for a motivated professional who brings the right mix of communication skills, sharp organization, problem-solving ability, and a customer-first mindset.
As part of our hiring process, we ask all interested candidates to complete our Culture Index survey using the link below. There are no right or wrong answers. Your responses help us understand your natural work style, preferences, and strengths so we can create the best possible fit.

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