Customer Availability Process Associate Jobs in Morton Grove, IL

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Purpose:
The Clinical Sciences Business Process Office (BPO) is comprised of Business Process Owners (BPOs) who
are accountable for the definition, health, and performance of Clinical Sciences' key end-to-end processes.
The Associate Director, BPO, partners closely with various process stakeholders to ensure alignment of
people, process and technology and are responsible for the performance of Clinical Sciences' key end-toend
processes in realizing their objectives as measured by process indicators and are empowered to
identify and champion improvements.
Responsibilities:
Accountable for oversight and process-related decision-making associated with assigned
processes
Facilitation and strategic management of process performance and reporting routines
Documentation of end-to-end process requirements (policy, process, and procedures)
Collaborate with stakeholders to maintain training curricula related to the end-to-end process
Monitor and report process performance against performance measures and specification limits
Establish the process strategy, strategic objectives and gap-closing roadmap
Identify, define, and prioritize process improvement opportunities
Oversee investigations and Action Plans from inspection findings, audit observations and
exceptions
Perform periodic process health checks and managing remediation plans
Maintain awareness of all relevant regulations and monitoring changes in regulatory intelligence
 

Bachelor's degree required; masters preferred
Master of Business Administration (MBA) preferred
Lean Six Sigma and/or Lean certification desired
6 years process management and/or continuous improvement experience required
Previous experience as a Process Owner and/or Value Stream Manager preferred
Strong relationship management skills, emotional intelligence and communication skills required

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. 

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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https://www.abbvie.com/join-us/reasonable-accommodations.html