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Customer Associate Representative Jobs in Washington

Painters Supply & Equipment Co

Counter Associate

Rockville, MD · On-site

$16.25 - $20.50/hr

PSE Group is seeking a Counter Associate/Representative . This position will be responsible for performing customer service activities within a store environment, selling product to walk-in customers ...

UniFirst

Customer Development Representative

Manassas, VA · On-site

$50K/yr

Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a ... Bachelor's or Associate's degree preferred * Proficiency with Mobile Technology, Microsoft Office ...

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Customer Associate Representative information

What does a customer associate representative do?

A Customer Associate Representative is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring customer satisfaction and maintaining positive relationships. Their duties may also include processing orders, handling complaints, and updating customer records. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer associate representative?

To thrive as a Customer Associate Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining positive company-client relationships.

What are some common challenges faced by customer associate representatives, and how can they be successfully managed?

Customer Associate Representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and quickly resolving a variety of issues. Successful representatives develop strong communication skills, patience, and adaptability to address customer concerns effectively. Many organizations provide ongoing training and mentorship, enabling associates to learn conflict resolution techniques and product knowledge, which are essential for overcoming these challenges and ensuring customer satisfaction.

What are the most commonly searched types of Customer Representative jobs in Washington?

The most popular types of Customer Representative jobs in Washington are:

What cities in Washington are hiring for Customer Associate Representative jobs?

Cities in Washington with the most Customer Associate Representative job openings:

Customer Associate Representative jobs near you

Counter Associate

Rockville, MD • On-site

Painters Supply and Equipment Co.
See more jobs at Painters Supply and Equipment Co.external

$16.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description:

COUNTER ASSOCIATE



BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES!

Why Work for PSE GROUP?

  • Weekends off
  • Weekday schedule 8am-5pm
  • 401(k) program with company match
  • Generous benefits package for full time employees:
  • Medical, Dental and Vision
  • Company paid life and disability insurance
  • 3 weeks Paid Time Off
  • Competitive compensation program
  • A great work environment with career advancement opportunities!

PSE Group is seeking a Counter Associate/Representative. This position will be responsible for performing customer service activities within a store environment, selling product to walk-in customers and proactively calling preferred end-user customers. This role involves heavy focus on automotive and specialty coatings as well as associated products and equipment.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

Job Duties:

  • Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
  • Performs counter sales serving in-store customers
  • Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided)
  • Reconciles inventory and stocks merchandise in store
  • Provides sales support to outside sales team
  • Maintains customer records and files, including accurate account setup and pricing
  • Prepares paint orders, including mixing, utilizing standard formulas and custom formulas
  • Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed
  • Conducts self in professional manner to ensure customers’ quality and service expectations are met
  • Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers


Additional Duties:

  • Full knowledge to perform duties of other role functions as assigned
  • Assist with inside customer service, as needed, including servicing customers and/or processing their orders
  • Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders
  • Properly dispose of waste materials and product in compliance with Company and Governmental regulations


Requirements:


Qualifications:

  • High School Diploma/GED required
  • 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred
  • Team player with great customer service skills
  • Clean driving record and valid license
  • Ability to lift at least 50 lbs.
  • Tolerable to the smell of paint
  • Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon hiring process.

We are and Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.



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