Customer Analytics Manager Jobs in Toronto, ON (NOW HIRING)

Together, we are Aviva.Our values - Care, Commitment, Community, and Confidence - guide how we show up for each other and for our customers. Individually, they're words. Together, they define who we are.

AtAviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

Join a collaborative team of engineers, data scientists and actuaries who use technology, analytics and data to shape pricing decisions across the business. As the insurance industry continues to evolve, this role offers the chance to create a meaningful impact by helping modernize and improve our pricing capabilities.

We are looking for anAnalytics Managerto lead a team of Python developers and statistical analysts within our Commercial Data Science team, based in Toronto or Markham. In this role, you will guide the development of innovative pricing solutions that support commercial underwriting teams and improve how we serve customers, brokers and business partners.

Aviva Canada has invested inHyperexponential (Hx), a modern pricing platform that enables teams to build, deploy and manage pricing models using Python. You will lead a team responsible for developing and delivering Hx solutions across more than 20 Commercial lines within the Global Corporate and Specialty (GCS) business. Working closely with business and technical partners, you will help advance our roadmap to expand platform adoption across all GCS lines of business.

As a people leader, you will support the growth and success of a team of 5Hx developers. You will partner closely with pricing actuaries to deliver pricing solutions that bring models into production. You will also collaborate with underwriters and other business stakeholders to understand requirements, prioritize work and deliver effective solutions. In addition, you will work alongside technology teams to integrate Hx applications into the broader pricing ecosystem through APIs and microservices, helping create a seamless and scalable experience.

• Lead development cycle of HX pricing products into production in collaboration with other business stakeholders and IT professionals.

• Oversee integration of HX products to the wider pricing ecosystem such as Policy Administrative System and Datalake using APIs and micro services.

• Being accountable for the design and build of efficient, reusable, reliable and secure python codebase using TDD principles.

• Mentor your team members on design and code best practices, quality, performance, and security.

• Lead working sessions with business to gather requirements and be accountable for insuring delivery matches business needs

• Regularly communicate updates with different stakeholders and be ready to present progress in different venues such as steering committees and decision forums.

• Manage agile methodology with rituals such as scrums, planning, retrospectives etc. with a passion for structure but the flexibility to think outside the scrum.

• An educational background in computer science or engineering, math, statistics, physics, or a related field. A minimum of a BSc is required, Masters is preferred.

• 5+ years of experience in Python Development or software engineering.

• 2+ years of experience managing teams and projects with high attention to details.

• High energy, fast decision making and ability to quickly switch from macro to micro mode of working.

• Good grasp of software engineering practices such as code-reusability and modularity.

• Experience in leading collaborative teams who operate in version control environment using Git practices and repository structure.

• A can-do teammate. You are willing to roll up your sleeves and do whatever is needed to move projects forward.

• Excellent communication skills. You can translate and communicate sophisticated ideas to non-technical experts.

• Intuitive problem-solving and analytical skills.

• Strong communication and collaboration skills.

• Proficiency with SQL, Datalake, Snowflake and AWS.

• Experience in the insurance industry.

• The salary band for this position ranges from $135,000 to $155,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards packageincluding base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We'll support your professional development education.

• Competitive vacation packagewith the option to purchase 5 extra days off per year.

• Employee-driven programsfocused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programsto support our employees' physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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