Customer Analytics Manager Jobs in Texas (NOW HIRING)

Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Hybrid - Onsite (Monday, Tuesday, and Thursday), Remote (Wednesday and Friday)

We are looking for people who can effectively identify strategies to help people and systems work smarter. As the Senior Business Analytics Manager, you will play a key role leading a team that builds BI and data analytics products that provide the business with timely and accurate data insights to manage and improve operations, leading to operational efficiency gains, cost optimization, and customer success. If you are ready to take your career to the next level with a rapidly expanding global company, join GXO!

Pay, benefits and more. 

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.  

What you’ll do on a typical day:  

• Lead a team to develop operational analytics necessary to ensure both customer alignment and contractual obligations involving report creation, data validation, manipulation of the data, merging databases, writing queries, building reports on the dashboards and automation
• Drive the strategic and tactical design and deployment of BI processes and procedures  
• Identify operational challenges, gather and analyze the data needed to understand root causes, and provide leadership with actionable insights that support timely, effective decisions
• Create a culture of collaboration and continuous improvement that drives cross-functional engagement within the operation and division 
• Engage with stakeholders across the organization to align priorities, build and execute development and plans and communicate solution design trade-offs and recommendations  
• Act as a subject matter expert, assisting data analysts with operations and data-related questions
• Mentor and train analytical resources in best practices; simplify and communicate success stories to broader audiences across the company  

What you need to succeed at GXO:  

At a minimum, you’ll need:  

• Bachelor’s degree in Supply Chain, Engineering, Mathematics, Economics, Computer Science, Information Management or equivalent related work or military experience 
• 5 years of experience in business intelligence or data analytics, delivering business solutions that rely on effective availability, usability and understandability of data and analytical workflows  
• 2 years of management experience with proven ability to successfully lead a team 
• Advanced experience with Microsoft Excel, SQL, Power BI, Python
• Understanding of best practices and principles in SQL, query design, data validation/automation and analytical functions 
• Excellent verbal and written communication skills, including communicating effectively with technical and non-technical audiences

It’d be great if you also have:  

• MBA or master’s degree in Mathematics, Engineering, Computer Science or related field 
• Certified Business Intelligence Professional from Transforming Data with Intelligence (TDWI) and R/Python certifications 
• Experience working in a supply chain, logistics, distribution, transportation or manufacturing environment
• Experience delivering BI and data analytics solutions that involve statistical modeling or machine learning
• Experience with data modeling and integration (ETL) designs and approaches 
• Experience handling structured and non-structured data stored in on-premises or cloud-based data warehouses such as Oracle or Snowflake

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.