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Customer Accounts Associate Jobs in Rockingham, NC

K2K9 SOLUTIONS LLC

Accounts Receivable

Jackson Springs, NC

$16.50 - $21.75/hr

The ideal candidate will have strong organizational skills, a customer-service mindset, and ... Associate's or Bachelor's degree in Accounting, Finance, or related field (or equivalent experience ...

Circle K

Customer Service Representative

Aberdeen, NC · On-site

$13.25 - $18/hr

Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Aberdeen, NC

$13.25 - $18/hr

Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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How much do customer accounts associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer accounts associate in Rockingham, NC is $14.43, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $16.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Accounts Associate, and why are they important?

To thrive as a Customer Accounts Associate, you need strong organizational skills, attention to detail, and a background in finance or business administration, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, billing software, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you build rapport and resolve account issues effectively. These skills ensure accurate account management, high customer satisfaction, and efficient resolution of inquiries, which are vital for business retention and growth.

What does a Customer Accounts Associate do?

A Customer Accounts Associate is responsible for managing and maintaining customer accounts for a business. Their tasks typically include processing orders, updating account information, handling billing inquiries, and resolving customer complaints. They serve as a point of contact between the company and its clients, ensuring that customer needs are met promptly and efficiently. Strong communication and organizational skills are essential for this role, as well as a customer-focused attitude. Customer Accounts Associates often work closely with sales, finance, and customer service teams to provide a seamless experience.

What is the difference between Customer Accounts Associate vs Customer Service Representative?

AspectCustomer Accounts AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; some roles may prefer associate degree
Work EnvironmentOffice setting, financial institutions, retailCall centers, retail stores, office settings
Employer & Industry UsageBanking, finance, retailRetail, telecommunications, service industries
Common Search & ComparisonCustomer Accounts Associate vs Customer Service Representative

While both roles involve interacting with customers, a Customer Accounts Associate typically focuses on managing customer accounts, processing transactions, and handling account-specific inquiries. A Customer Service Representative often provides general support, addresses product or service questions, and resolves customer issues. The roles overlap in communication skills and work environment but differ mainly in their specific responsibilities and focus areas.

What are some common challenges faced by Customer Accounts Associates, and how can they be effectively managed?

Customer Accounts Associates often encounter challenges such as handling high volumes of customer inquiries, managing account discrepancies, and balancing multiple priorities within tight deadlines. Effective time management, strong communication skills, and attention to detail are crucial for overcoming these hurdles. Building positive relationships with customers and collaborating closely with other departments—such as sales and billing—also help ensure smooth account management and issue resolution. Regular training and staying updated on company policies can further enhance performance and job satisfaction.
Customer Accounts Associate jobs near you

Accounts Receivable

K2K9 SOLUTIONS LLC

Jackson Springs, NC

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 28 days ago

Job description

 Location: Jackson Springs, NC
 Job Type: Full-Time
 Department: Finance 

Job Title: Accounts Receivable Specialist

Location: Jackson Springs, NC (Hybrid/On-site options available)
Company: K2K9 Solutions, LLC
Employment Type: Full-Time

About Us

K2K9 Solutions, LLC is a Women-Owned Small Business (WOSB) headquartered in Jackson Springs, North Carolina. We provide a full spectrum of canine expertise developed through extensive, real-world experience. Our mission is to deliver exceptional service and operational excellence in support of government and private sector clients.

Position Summary

We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our growing team. This role is responsible for managing incoming payments, maintaining accurate financial records, and ensuring timely collection of outstanding invoices. The ideal candidate will have strong organizational skills, a customer-service mindset, and experience in government or service-based contracting environments.

Key Responsibilities

  • Generate and send invoices to clients in a timely manner
  • Monitor accounts for incoming payments and reconcile discrepancies
  • Follow up on overdue accounts and communicate with clients regarding outstanding balances
  • Maintain accurate records of all accounts receivable transactions
  • Prepare monthly aging reports and assist with financial audits
  • Collaborate with internal departments to resolve billing issues
  • Ensure compliance with company policies and applicable regulations

Qualifications

  • Associate’s or Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience)
  • 2+ years of experience in accounts receivable or general accounting
  • Proficiency in accounting software (e.g., QuickBooks, NetSuite, or similar)
  • Strong attention to detail and organizational skills
  • Excellent communication and interpersonal abilities
  • Experience working with government contracts or service-based businesses is a plus

Benefits

  • Health, dental, and vision insurance
  • Paid time off
  • Paid holidays
  • Life insurance

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