Customer Account Manager Jobs in Ridgefield, WA (NOW HIRING)

Sales & Customer Account Coordinator

Location: NE Portland, OR
Pay: $34–$37/hr to Start
Schedule: Full-Time | Monday–Friday
Employment Type: Direct Hire

Join a Growing Manufacturing & Technology Company!

We are looking for an experienced Sales & Customer Account Coordinator to join our team in NE Portland. This is a great opportunity for someone who enjoys working directly with customers, coordinating across departments, managing accounts, preparing quotes, and helping identify opportunities for growth.

This is a non-supervisory position with a broad range of responsibilities. The ideal candidate is organized, proactive, comfortable working independently, and able to use good judgment when handling customer needs and business priorities.

What You'll Do

• Serve as a primary point of contact for assigned customers, OEM partners, and dealers
• Build and maintain strong customer relationships
• Coordinate customer needs with Sales, Production, Engineering, Quality, Shipping, Finance, and Management
• Prepare and follow up on customer quotations and opportunities
• Support order entry, returns, RMAs, replacements, and blanket orders
• Research customer history, pricing, product information, and account activity
• Identify account risks, customer needs, and opportunities for account growth
• Conduct proactive customer outreach and follow-up
• Maintain accurate customer and account information in CRM/business systems
• Support dealer accounts, portals, product information, and pricing
• Assist with website product and pricing updates
• Prepare for and attend trade shows and customer meetings
• Follow up with trade-show leads and help move opportunities through the sales process
• Prepare pricing analyses, customer documentation, supplier forms, and other commercial materials
• Work on customer, dealer, pricing, website, and process-improvement projects
• Help create and maintain procedures, workflows, and process documentation
• Provide cross-functional support and training when needed
• Research and resolve routine customer issues while escalating non-standard matters appropriately

What We're Looking For

• Previous experience in sales, account management, customer service, sales coordination, or inside sales
• Strong customer service and communication skills
• Experience preparing quotes, processing orders, or supporting commercial accounts
• Strong organizational and follow-up skills
• Ability to manage multiple accounts, priorities, and deadlines
• Strong attention to detail and accuracy
• Comfortable researching information and solving problems independently
• Ability to communicate professionally with customers, vendors, and internal departments
• Strong computer and CRM/system skills
• Ability to make informed recommendations and know when an issue needs management approval
• Professional, dependable, and proactive attitude

The Right Person Will Be

• Customer-focused and relationship-oriented
• Organized and excellent at follow-through
• Comfortable working in a small-company environment where responsibilities are varied
• A strong problem-solver who can research and find answers
• Confident communicating with customers and internal teams
• Able to work independently without needing constant direction
• Detail-oriented when working with pricing, orders, customer information, and documentation
• Comfortable balancing customer service with business needs

Why You'll Like This Opportunity

• $34–$37/hr starting pay
• Full-time, Monday–Friday schedule
• Direct-hire opportunity
• Work with customers, OEM partners, and dealers
• Opportunity to make a meaningful impact in a small, growing company
• Varied responsibilities—no two days are exactly the same
• NE Portland location

If you're an experienced sales or account coordination professional who enjoys building customer relationships, solving problems, and helping accounts grow, we'd love to hear from you!

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Innovative steadily growing company