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Customer Account Manager Jobs in Colrain, MA (NOW HIRING)

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Customer Account Manager information

See Colrain, MA salary details

$24K

$43.6K

$69.2K

How much do customer account manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer account manager in Colrain, MA is $43,648.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $49,800.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What cities near Colrain, MA are hiring for Customer Account Manager jobs?

Cities near Colrain, MA with the most Customer Account Manager job openings:

Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in Colrain, MA as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,648 per year, or $21 per hour.

Customer Service Representative

Dead River Company

Bernardston, MA • On-site

$17 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Dead River Company rating

8.1

Company rating: 8.1 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

47th of 366 rated logistics

Job description

Join Our Team - Find Your Future!
$17.00 to $26.00 an Hour Depending on Experience
Position Summary:
Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.
Essential Functions:
  • Courteously answer incoming telephone calls, and is customer facing involved with front desk duties and assisting walk-in customers.
  • Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
  • Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
  • Develop a thorough knowledge of all departments, products, services, and delivery schedules.
  • Enthusiastically participates in annual market objectives, promotional programs and contests.
  • Support other members of the office staff by cross-training within the department and offering assistance as needed.
  • Perform other miscellaneous office duties such as filing, photocopying, and shredding.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
  • Health Insurance - Premiums as low as $6.41 for full time employees!
  • Dental insurance and Vision Insurance
  • Company Provided Life insurance, Short-term and Long-Term disability
  • 401(k) plan with company match
  • Paid time off and 10 paid holidays
  • Tuition Reimbursement for employees and Scholarships and grant for employee's children
  • Discounts on our products and services
  • Work uniform and, boot and prescriptions safety glasses allowance
  • Paid Training at our State-of-the-art institute
  • Opportunity for growth!
  • Opportunities at Several Locations in MA, ME, NH, and VT

Other Tasks:
Assist with special projects and other work-related duties as assigned.
Other Attributes Required:
  • Dependability
  • Good communication and listening skills
  • Accuracy, organization, and attention to detail
  • Ability to work in a dynamic environment without distraction
  • Courteous demeanor and professional appearance
  • Flexibility to work seasonal overtime
  • Trouble shooting skills - within and between departments
  • The ability to adapt to change

Education:
A high school diploma or equivalent is preferred.
Experience: One year of previous customer service experience including computer work is preferred.
Equipment and Tools Used:
Calculator, telephone, computer terminal, and copier.
Decisions Made:
This position works as a "trusted advisor" to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.
Safety Considerations:
The main safety concern relates to proper ergonomics while working at a video display terminal.
Contacts:
This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.
Work Environment:
The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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