Customer Account Manager Jobs in Colrain, MA (NOW HIRING)

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Job Summary

Job Description

The Key Account Manager (KAM) is responsible for managing, developing, and expanding relationships with one or more strategically significant customers. This role is accountable for achieving assigned sales targets, driving growth, and delivering on key account objectives.

The KAM serves as the primary point of contact for their designated accounts, representing the full portfolio of company products and services. They lead cross functional account planning efforts, ensure coordinated customer engagement, and maintain overall customer satisfaction and long-term partnership health. This role focuses on the customer's headquarters and major buying locations, while closely coordinating with internal teams and field partners who support additional sites or business units within the account. The KAM ensures alignment, consistency, and a unified approach across all customer touchpoints.

SPECIFIC JOB RESPONSIBILITIES

Nurture and Build Assigned Key Accounts:

• Establish and nurture highimpact relationships with key stakeholders across all levels of the organization, ensuring alignment and longterm partnership success.

Cross-Functional Collaboration:

• Involve senior leadership at pivotal moments and drive continuous, productive dialogue between our executive team and strategic account stakeholders.

• Work closely with sales, marketing, and engineering in the execution of customer engagement. Provide guidance and support to drive the successful implementation of initiatives.

• Ensure proper coordination with manufacturing & fulfillment across Nidec Drives' global locations to ensure project executional success for key accounts.

Account Performance Tracking and Reporting:

• Proactively lead processes related to assigned key accounts, establishing shared performance objectives, financial targets, and critical milestones across short, mid, and longterm horizons-fully aligned and endorsed by both organizations' leadership teams.

• Accountable for achieving sales, volume, profitability, and strategic performance goals, including maintaining forecasts for sales and operational planning across the assigned key accounts, and consistently delivering against them.

• Monitor and analyze performance metrics, providing regular updates and insights to senior management. Work with leadership to set sales objectives, identify opportunities, and manage sales forecasting and pipeline through Salesforce.

Competitive Intelligence:

• Monitor competitive activities and industry trends to anticipate market shifts and identify areas for differentiation. Develop strategies to maintain a competitive edge and capitalize on emerging opportunities within assigned accounts.

CUSTOMER AND TRAVEL REQUIREMENTS

Customers

• Work with identified key accounts and associated OEMs, Systems Integrators, and our Channel network.

• Communicate by phone, email, video conferencing, and in person at customer sites with an emphasis on in-person site visits.

Travel

• Throughout the Americas and Regional defined areas.

• Occasional travel to other countries, as customer situations dictate, and national sales meetings.

• Travel Requirement: 50%

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in engineering, Business, or Marketing is preferred.

• 6+ years of sales experience in a technical business-to-business environment, with a focus on large/strategic customer accounts, or an outstanding record of achievement in senior account management positions.

• Experience in engineering, sales, marketing, or a related field.

• Strong communication skills.

• Ability to manage complex projects.

• Excellent organizational skills.

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

• Proficient in Word, Excel, Outlook, PowerPoint, and video conferencing software.

• Ability to adapt presentations and other assets to align with assigned key accounts.

• Comfortable using a computer for various tasks.

• Languages: English

• This is a Remote (US) role, however, preferred locations to support collaboration, customer engagement, and business needs include:

  • Boston, MA

  • Seattle, WA

  • Eden Prairie, MN

Additional Job Details

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.