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Custom Service Manager Jobs (NOW HIRING)

Michaels Stores

Customer Service Mgr

Newton, MA

$16 - $22.20/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... Cross train in Custom Framing selling and production * In select stores that do not have a Framing ...

Michaels Stores

Customer Service Manager

Costa Mesa, CA

$17.75 - $23.10/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... Cross train in Custom Framing selling and production * In select stores that do not have a Framing ...

Michaels Stores, Inc.

Customer Service Mgr

Needham, MA · On-site

$16 - $22.20/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... Cross train in Custom Framing selling and production * In select stores that do not have a Framing ...

Hologic

Strategic Service Manager - San Diego, CA

San Diego, CA · On-site

$100.30K - $123.20K/yr

Partner with Marketing to identify and develop custom service solutions for key accounts and to ... Support Regional Managers as they work through local RFP's. * Strategize with Customer Success and ...

Bretz RV & Marine

Service Manager

Billings, MT · On-site

$100K - $115K/yr

Bretz RV and Marine is hiring a Service Manager to lead our Billings location. This is one of the ... We handle everything from standard repairs to custom paint work on large motorhomes, and even the ...

Bretz RV & Marine

Service Manager

Billings, MT · On-site

$100K - $115K/yr

Bretz RV and Marine is hiring a Service Manager to lead our Billings location. This is one of the ... We handle everything from standard repairs to custom paint work on large motorhomes, and even the ...

Custom Goods

Customer Service Supervisor

Fontana, CA · On-site

$70K - $75K/yr

In this role, the Customer Service Supervisor/Manager provides a high level of customer service to ... Demonstrate to comply with Custom Goods' Core Behavior: * Servant Leadership * Passion for ...

Willis Custom Yachts

Service Paint Manager

Stuart, FL · On-site

The Service Paint Manager oversees all painting operations for service and repair projects on the ... Willis Custom Yachts is an equal opportunity employer and does not discriminate against any ...

Intralot

Field Service Manager

Little Rock, AR · On-site

... offers custom-made integrated solutions, which ensure maximum efficiency and absolute security ... Overview: The Field Service Manager is responsible to plan, schedule, and direct field service ...

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$118.5K

How much do custom service manager jobs pay per year?

As of May 31, 2026, the average yearly pay for custom service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between Custom Service Manager vs Customer Service Supervisor?

AspectCustom Service ManagerCustomer Service Supervisor
CredentialsExperience in customer service, management skills, sometimes relevant certificationsExperience in customer service, leadership skills, often similar certifications
Work EnvironmentOversees multiple teams, strategic planning, higher-level decision makingManages customer service team, handles daily operations and escalations
Employer & Industry UsageUsed in companies offering customized products/services, retail, manufacturingCommon across retail, call centers, hospitality industries
Comparison Search IntentUnderstanding managerial roles in customer service, career progressionLooking for supervisory roles, team management in customer service

The Custom Service Manager typically holds a higher-level, strategic role overseeing multiple teams and focusing on customized client solutions, while the Customer Service Supervisor manages daily team operations and customer interactions. Both roles require customer service experience and leadership skills, but the manager's scope is broader and more strategic.

What cities are hiring for Custom Service Manager jobs? Cities with the most Custom Service Manager job openings:
What are the most commonly searched types of Custom Service jobs? The most popular types of Custom Service jobs are:
What states have the most Custom Service Manager jobs? States with the most job openings for Custom Service Manager jobs include:
Custom Service Manager jobs near you
Customer Service Manager

Customer Service Manager

Michaels Stores, Inc.

Costa Mesa, CA • On-site

$17.75 - $23.10/hr

Full-time

Medical, Dental, Vision, PTO

Posted 20 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 929 frontline employees who took The Breakroom Quiz

629th of 712 rated retailers

Job description

Store - LA-COSTA MESA, CA
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
  • Retail management experience preferred

Physical Requirements
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$17.75 - $23.10
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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