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Custom Service Manager Jobs in Magnolia, TX (NOW HIRING)

Empyrean

Implementation Manager

Houston, TX · On-site

Manage internal cross-functional teams in support of project needs, which include core integration, custom services and third-party integration in support of new clients and/or services, through the ...

empyrean

Implementation Manager

Houston, TX · Remote

Manage internal cross-functional teams in support of project needs, which include core integration, custom services and third-party integration in support of new clients and/or services, through the ...

DXP

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will ... fastener or custom manufacturing knowledge * Excellent communication skills * Should be ...

Kairoi Residential

Service Make-Ready

Houston, TX · On-site

$20 - $22/hr

Report any issues to the Service Manager or Community Director for prompt resolution. * Interact ... Eloquence to showcase the unique features and custom amenities of an upscale community ...

DXP

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will ... fastener or custom manufacturing knowledge * Excellent communication skills * Should be ...

Balani Custom Clothiers

Sales Manager

Houston, TX

... team of Custom Luxury Clothiers. As a key leader, you will be responsible for driving sales ... Customer Service Support: * Provide ongoing support to ensure the highest level of customer service ...

Balani Custom Clothiers

Sales Manager

Houston, TX · On-site

... team of Custom Luxury Clothiers. As a key leader, you will be responsible for driving sales ... Customer Service Support: * Provide ongoing support to ensure the highest level of customer service ...

Balani Custom Clothiers

Sales Manager

Houston, TX · On-site

... team of Custom Luxury Clothiers. As a key leader, you will be responsible for driving sales ... Customer Service Support: * Provide ongoing support to ensure the highest level of customer service ...

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Showing results 1-20

All JobsCustom Service JobsCustom Service Manager JobsCustom Service Manager Jobs in Magnolia, TX

Custom Service Manager information

See Magnolia, TX salary details

$28.2K

$59.9K

$101.4K

How much do custom service manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for custom service manager in Magnolia, TX is $59,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $68,900.00 per year, depending on experience, location, and employer.

What is the difference between Custom Service Manager vs Customer Service Supervisor?

AspectCustom Service ManagerCustomer Service Supervisor
CredentialsExperience in customer service, management skills, sometimes relevant certificationsExperience in customer service, leadership skills, often similar certifications
Work EnvironmentOversees multiple teams, strategic planning, higher-level decision makingManages customer service team, handles daily operations and escalations
Employer & Industry UsageUsed in companies offering customized products/services, retail, manufacturingCommon across retail, call centers, hospitality industries
Comparison Search IntentUnderstanding managerial roles in customer service, career progressionLooking for supervisory roles, team management in customer service

The Custom Service Manager typically holds a higher-level, strategic role overseeing multiple teams and focusing on customized client solutions, while the Customer Service Supervisor manages daily team operations and customer interactions. Both roles require customer service experience and leadership skills, but the manager's scope is broader and more strategic.

Custom Service Manager jobs near you

Implementation Manager

Houston, TX • On-site

Empyrean
501 - 1,000 employees

4.6

Company rating: 4.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

240th of 247 rated software companies

People enjoy working here

Paid breaks

Respectful managers

Learn more about Empyreanexternal

Full-time

Re-posted 12 days ago

Job description

JOB SUMMARY
The Implementation Manager is accountable for the successful execution of all tasks relating to benefits delivery implementation. The Implementation Manager works directly with clients during implementations to define requirements. They also work internally to manage resource allocation, oversee configuration and testing, and are overall accountable for the performance of the project. They work closely with the Client Service Manager and Business Systems Manager to manage day-to-day services during the implementation phases. Implementation Managers are responsible for client satisfaction during the implementation and require strong process-oriented skills, client requirement knowledge and in-depth Health and Welfare domain knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manage client satisfaction and satisfaction tracking, reference status, and relationship during implementation
  • Responsible for project management for aligned clients; Tracks project milestones through internal project management tools
  • Manage internal cross-functional teams in support of project needs, which include core integration, custom services and third-party integration in support of new clients and/or services, through the implementation life cycle.
  • Partner with Client Service Manager and Business Systems Manager to ensure successful transition to ongoing administration
  • Demonstrate accountability for client profitability by meeting and/or exceeding set targets
  • Own tracking and resolution of client implementation and testing issues, and reviews deliverables prepared by team as appropriate before passing to client
  • Own accountability for the success of assigned implementations
  • Ensure all requirements are documented accurately and defined to meet ongoing system obligations according to Empyrean standards; leads successful client requirements discussions while consulting the client toward Empyrean best practices; communicates effectively with clients to identify needs and evaluate alternative business solutions.
  • Lead processes of business requirements gathering and documentation
  • Provide best practices consulting and manages to client statement of work
  • Demonstrate in-depth knowledge and understanding of current and new system functionality; is able to effectively convey to and consult with clients regarding changes and decisions that may impact them; escalates gaps in functionality, as appropriate.
  • Is aware of planned base platform releases and is accountable for ensuring the team understands the content, assesses the client-specific impact, and that testing is completed across clients, as applicable. Is responsible for timely communicating/upselling release contents to clients, where applicable.
  • Ensure that compliance regulations are met across aligned clients, including SOC1, and follow and enforce Empyrean's data security policies
  • Record and submit time accurately and timely against assigned project codes
  • Perform other job-related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES
  • Able to effectively align and manage resources, including people and budgets
  • Collaborate well with team members by being open to questions, provide effective coaching, and maintain a positive team environment
  • Able to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities
  • Excellent customer focus/service orientation
  • Excellent written and verbal communication skills
  • Strong analytical skills
  • Ability to translate customer business requirements and/or protocol into system requirements
  • Continuous improvement and teamwork mindset
  • Strong attention to detail and accuracy
  • Experienced time management skills, including the ability to run many projects simultaneously
  • Good organizational skills
  • Ability to be flexible and work under pressure to meet strict deadlines in a team environment
  • Must be a self-starter
  • Strong interpersonal skills to maintain effective working relationships with co-workers, customers, prospective customers and vendors
  • Ability to carry out assigned projects to their completion

EXPERIENCE AND/OR EDUCATION
  • Bachelor's degree preferred but not required
    • In lieu of Bachelor's degree, equivalent years of experience in benefits administration outsourcing, system implementation, managing client relationships, sales or a related field
  • 5+ years of project management experience managing multifaceted projects and teams, including on-site and/or virtual management
  • Knowledge of the Health & Welfare industry, benefit outsourcing systems, business processes and capabilities and services, operations, and delivery
  • Understanding of project management tools and techniques, following best practices to initiate, take responsibility for, and achieve defined project outcomes
  • Previous benefits administration and direct external client consulting experience preferred
  • Experience using conferencing technology such as Zoom or WebEx
  • Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered

Empyrean is an Equal Opportunity Employer: including disability and protected veteran status

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