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Custom Service Manager Jobs in Spring, TX (NOW HIRING)

Michaels Stores

Customer Experience Manager

Humble, TX · On-site

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... Cross train in Custom Framing selling and production * In select stores that do not have a Framing ...

Custom Air Products

Service Estimator

Houston, TX · On-site

At Custom Air Products & Services, Inc., we take pride in our commitment to providing top-notch ... Project Management Oversight: Undertake the responsibility of managing service projects from ...

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Custom Service Manager information

See Spring, TX salary details

$29.4K

$62.3K

$105.5K

How much do custom service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for custom service manager in Spring, TX is $62,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $71,600.00 per year, depending on experience, location, and employer.

What is the difference between Custom Service Manager vs Customer Service Supervisor?

AspectCustom Service ManagerCustomer Service Supervisor
CredentialsExperience in customer service, management skills, sometimes relevant certificationsExperience in customer service, leadership skills, often similar certifications
Work EnvironmentOversees multiple teams, strategic planning, higher-level decision makingManages customer service team, handles daily operations and escalations
Employer & Industry UsageUsed in companies offering customized products/services, retail, manufacturingCommon across retail, call centers, hospitality industries
Comparison Search IntentUnderstanding managerial roles in customer service, career progressionLooking for supervisory roles, team management in customer service

The Custom Service Manager typically holds a higher-level, strategic role overseeing multiple teams and focusing on customized client solutions, while the Customer Service Supervisor manages daily team operations and customer interactions. Both roles require customer service experience and leadership skills, but the manager's scope is broader and more strategic.

What cities near Spring, TX are hiring for Custom Service Manager jobs? Cities near Spring, TX with the most Custom Service Manager job openings:
Custom Service Manager jobs near you
Customer Service Manager - Manufacturing

Customer Service Manager - Manufacturing

VSSI LLC Staffing Services

Houston, TX • On-site

$85K/yr

Full-time

Posted 21 days ago

Job description

Customer Service Manager - Manufacturing

We are seeking an experienced Customer Service Manager to lead customer-facing operations within a manufacturing environment. This role is responsible for overseeing customer service workflows, managing account support teams, improving processes, and ensuring exceptional customer satisfaction through strong cross-functional coordination.
Key Responsibilities:

Customer Service Operations:
  • Lead daily customer service activities including order entry, order updates, delivery coordination, inventory communication, and issue resolution.
  • Maintain strong communication between customers, production, planning, shipping, and sales teams.
  • Ensure customer inquiries are handled promptly, professionally, and accurately.
  • Oversee customer portals, EDI orders, and documentation requirements.
  • Manage revenue, profit, backlog, forecasting, trends, and emerging market activities.

Team Leadership:
  • Supervise, train, and mentor Account Managers.
  • Establish KPIs and conduct performance evaluations.
  • Develop SOPs, training materials, and work instructions.
  • Promote a culture of accountability, customer focus, and continuous improvement.

Process & Workflow Management:
  • Analyze workflows and implement improvements to reduce delays and errors.
  • Coordinate with production planning to ensure accurate lead times and delivery commitments.
  • Monitor order accuracy, backlog, and fulfillment performance.
  • Support ISO 9001 and internal QMS customer communication requirements.

Customer Relationship Management:
  • Build and maintain strong customer relationships.
  • Manage escalations and coordinate issue resolution across departments.
  • Conduct customer satisfaction reviews and support corrective actions.
  • Represent customer service in internal meetings and improvement initiatives.

Reporting & Metrics:
  • Track KPIs including on-time delivery, response time, order accuracy, and customer satisfaction.
  • Prepare weekly and monthly leadership reports.
  • Identify trends and recommend corrective or preventive actions.

Qualifications:

Required:
  • 5+ years of customer service experience in manufacturing or industrial environments.
  • 2+ years of supervisory or leadership experience.
  • Strong understanding of order management, production workflows, and logistics.
  • Excellent communication, problem-solving, and conflict-resolution skills.
  • ERP/MRP system experience (JobBOSS, Epicor, SAP, Oracle, etc.).
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred:
  • Experience with ISO 9001 or similar QMS systems.
  • Background in machining, fabrication, assembly, or custom manufacturing.
  • Familiarity with EDI transactions and customer portals.
  • Lean manufacturing or continuous improvement experience.

Core Competencies:
  • Customer Focus
  • Leadership & Coaching
  • Process Improvement
  • Cross-Functional Collaboration
  • Attention to Detail
  • Data-Driven Decision Making
  • Professional Communication

Working Conditions:
  • Office-based role within a manufacturing environment.
  • Frequent collaboration with production, quality, engineering, and logistics teams.
  • Occasional customer visits and vendor meetings.

Apply Today!

Apply Online: VSSILLC.COM
Apply In Person:
217 W Main St, Suite 108
Grand Prairie 75050
Mon-Fri | 8:00 AM - 3:30 PM
Call or Text: 972-217-3558
¡Se Habla Español!
VSSI LLC Staffing Services logo

About VSSI LLC Staffing Services

Sourced by ZipRecruiter

At VSSI, LLC our staff is committed to supplying our clients with the very best talent in the industry. Our extensive experience gives us a unique perspective on how to recruit, hire, train, and retain employees. It also insures you are working with a company that understands your staffing requirements. We provide personnel in a wide range of areas and disciplines. Our candidates are available on temporary, contract and direct hire basis. We provide candidates with levels of experience ranging from executive to entry level.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Dallas, TX, US

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