Description
Job titleDriver/ Fulfillment Team Member
Location : Wheat Ridge
Reports toFulfillment Manager
Pay: $14.00- $17.00/ hour
Plus an average of $3-$5/ hour in Tips
Job purpose
The Fulfillment Team Member position serves an essential role in the customer service experience at Applejack Wine & Spirits by fulfilling all delivery orders accurately and on time. The Fulfillment Team Member must also accurately obtain, fulfill, and process customer orders made in advance for a pre-determined pick-up date and time.
Duties and responsibilities
Provide Excellent Customer Service
- Maintain a positive attitude in a fast-paced retail environment.
- Address customer needs at the time of delivery.
- Consistently provide exemplary and superior customer service to all customers.
- Generate and fulfill (pick) orders placed as curbside, delivery, and shipping using NetSuite ERP software operating system.
- Responsible for fulfilling curbside, delivery, and shipping orders generated through several points of sale: online via Applejack.com or Applejack department-specific email addresses, telephone calls forwarded from any staff member, in-store foot traffic, etc.
- Accurately and efficiently retrieve and pack all requested items for each curbside order before the customers' chosen pick-up or delivery date.
- Communicate with the Fulfillment Team to order products listed as out of stock or in quantity beyond.
- Prepare orders in an organized and easily accessible, designated area.
- Establish baseline relationships with regular and new customers to grow the Fulfillment department.
Fulfill Delivery Orders
- Loading, transporting, and delivering items to customers or businesses in a safe and timely manner.
- Accurately prepare and fill delivery and curbside orders as needed.
- Maintain organization in the delivery area.
- Reviewing orders before delivery to ensure orders are complete and correct.
Vehicle/Driver
- Responsible for cleanliness and notifying the delivery manager of preventative maintenance of company vehicles.
- Abiding by all transportation laws and maintaining a safe driving record.
- Willingness to fill in for mountain runs, if necessary.
General
- Complete TRIFT courses as assigned?
- All other duties as assigned.
Qualifications
- Prior experience dealing with customers.
- Prior delivery experience preferred.
- Good verbal communication and professional demeanor.
- Must be a team player.
- Ability to multitask in a fast-paced retail environment.
- Dress and present yourself cleanly and professionally.
- 1+ years of alcohol industry sales and customer service.
Requirements
- 21 years of age
- 5+ years retail industry sales and customer service
- 2-5 years in retail store leadership or management position
- 2 years managing teams of 10+ people
- Basic computer, typing and mathematical skills
- Ability to stand and walk for long periods of time
- Must be able to lift 40-60 lbs.
- Ability to accommodate a flexible schedule which includes nights, weekends, and holidays
- Must pass background check
Benefits
Paid Time Off, Employee Discount, Heath Care Plans (Medical, Dental, and Vision), Company Paid Life and ADD Insurance, LTD, Voluntary Short-Term Disability, Industry Tuition Assistance
Opportunity for Career Growth and Advancement. Competitive compensation and excellent benefits. Applejack Wine & Spirits is a Drug-Free Workplace. Applejack Wine & Spirits is an Equal Opportunity Employer.