Ctms Product Manager Jobs (NOW HIRING)

It’s More Than a Career, It’s a Mission. Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day. Our Mission People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

The Senior Product Analyst - Digital Transformation will provide product knowledge on broadening the clinical research solutions and supporting processes for the Sarah Cannon Research Institute. Primary responsibilities include collaborative engagement with our colleagues and customers to understand user workflows, define requirements, product design, release management, workflow optimization, onboarding initiatives, and support coordination, while working closely with both internal and external development teams to ensure new features are implemented that address identified customer needs.

The Product Analyst will provide assistance to other analysts and technical team members to ensure successful delivery of the product initiatives according to Sarah Cannon’s programmatic objectives. The successful candidate will have excellent verbal and written communication skills, the ability to establish effective working relationships and manage multiple priorities. This includes collaborating with and assisting other project team members to design functional product details and changes, identify and elevate project issues, and ultimately ensure product requirements are met.

The candidate will provide hands‑on support to collaboratively resolve service delivery or functionality issues with the Research solutions team, frequently communicating with project team members, support resources, other supporting external vendors, and end users.

Duties include but are not limited to:

• Identifies product and process gaps and helps lead enhancement efforts focused on the Clinical Research aspects of the business
• Collaborates with business owners and other Analysts to determine technology needs and translates those needs into system requirements and design specifications
• Works with IT leadership in the preparation of system development artifacts such as requirements, analysis, process flow and design system documentation including user guides and system administration procedures for portal and workflow applications
• Assists in the creation of standardized programmatic reports for the enterprise
• Works closely with enterprise and site users to ensure software usage optimization
• Identifies opportunities to streamline operations and enhance service delivery
• Provides tier 2 customer support to the end users
• Takes ownership of responsibilities, working individually or with teams to accomplish goals
• Ability to multi task, given various task assignments, assisting management in prioritization of tasks
• Works with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Product Analyst deliverables
• Contributes to the development of innovative principles and ideas.
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Values Statement”
• Performs other duties as assigned

Mandatory: The following are mandatory expectations of all SCRI employees. Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.” During your employment with SCRI, you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.

Knowledge: A body of information needed to perform tasks; May be obtained through education, training or experience. Applies principles, theories, and concepts; may be regarded as an ’in‑house’ expert on specific technologies. Working knowledge of enterprise platforms (e.g., CTMS, Veeva Vault, SAP, ServiceNow, SmartSolve) and how they integrate across business domains to support operational needs. Developing understanding of AI/automation, data‑driven improvement methodologies, and digital adoption analytics preferred. Functional familiarity with coding principles, AI Agentic/automation tools (hands‑on preferred), APIs, with the ability to independently configure and test solutions Hands‑on experience building and iterating proof‑of‑concept solutions using AI tools, contributing to ROI analysis for product or initiative evaluation and refining solutions based on user and system feedback. Experienced in Agile, SDLC, and regulatory frameworks in clinical research and healthcare environments. Applied knowledge of business process improvement, workflow analysis, and process documentation, with exposure to business and data modeling concepts aligned to 21 CFR Part 11 requirements. Knowledge of tools used to model, build, test and implement BPM solutions preferred. Education and experience equivalent to working on projects requiring specialized knowledge and consultative direction.

Skills: The proficiency to perform a certain task. Demonstrates solid analytical and problem‑solving skills to address complex business challenges and contribute to meaningful outcomes. Applies independent judgment to meet objectives and develop thoughtful, creative solutions with guidance as needed. Working proficiency with Microsoft Copilot, AI agents, and project management tools (e.g., Jira, Confluence, Planview, Smartsheets). Communicates clearly and effectively with stakeholders, supporting alignment and helping translate technical concepts for varied audiences. Hands‑on experience with requirements traceability and validation, contributing to cross‑functional alignment efforts. Demonstrated ability to build productive partnerships, support technology adoption, and recognize potential opportunities for AI‑enabled value. Regularly reports progress and outcomes to senior management with clarity and accuracy.

Abilities: An underlying, enduring trait useful for performing duties. Works with direction and support toward defined goals, assisting with tasks and activities that contribute to longer‑term outcomes. Supports the execution of enterprise strategy by participating in digital transformation initiatives and learning structured approaches to change. Contributes as a team member on cross‑functional efforts, supporting collaboration and delivery of business results. Applies foundational digital and AI capabilities to help improve processes and support innovation efforts. Gains experience building low/no‑code or AI‑enabled proof‑of‑concept solutions to explore and validate ideas, contributing to prototypes, pilots, or MVPs under guidance. Demonstrates commitment to learning, quality, and SCRI’s mission through daily work, curiosity, and collaboration with others.

Minimum Qualifications:

• Bachelor’s Degree or equivalent work experience
• 3+ years of experience in product Clinical research or healthcare industry experience
• Hands‑on experience building and iterating proof‑of‑concept solutions using AI tools, contributing to ROI analysis for product or initiative evaluation and refining solutions based on user and system feedback.
• Experienced in Agile, SDLC, and regulatory frameworks in clinical research and healthcare environments.
• Six Sigma certification, preferred
• Agile certification, preferred
• CPOA - IIBA Certificate in Product Ownership Analysis, preferred
• CBIP – Certified Business Intelligence Professional, preferred
• Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community‑based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first‑in‑human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S.

Please click here to learn more about our research offerings.

Additional Benefits and Total Rewards

We care about the well‑being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well‑being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.

Equal Opportunity and Diversity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community‑based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first‑in‑human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S.

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