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Csr Tech Jobs in Madison, WI (NOW HIRING)

Pro Mach

Customer Service Representative

Middleton, WI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you'll be challenged and rewarded. Impact our customers' packaging performance and efficiency every day. Help build the future of packaging automation. We're ...

TEKsystems

Customer Service Representative

Madison, WI

$20/hr

This is an excellent opportunity to work for a fast-growing, innovative medical technology company ... As a Customer Service Representative, you will serve as the primary point of contact for customers ...

TEKsystems

Customer Service Representative

Madison, WI

$20/hr

This is an excellent opportunity to work for a fast-growing, innovative medical technology company ... As a Customer Service Representative, you will serve as the primary point of contact for customers ...

Uniroyal Engineered Pro

CUSTOMER SERVICE REP

Stoughton, WI · On-site

$15.50 - $21/hr

Customer Service Representative As a Customer Service Representative in the manufacturing industry, you will serve as the primary point of contact between our company and our valued customers across ...

C&W Services

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

Job Title Customer Service Representative Summary The primary responsibility of this position is to ... and technologies in their assigned duties. * Have the ability and willingness to work ...

Caliber

Customer Service Representative

Watertown, WI · On-site

$15.25 - $20.75/hr

... for a Customer Service Representative to perform all-purpose duties, which may include, but not ... We believe in consistent career training on leadership skills and new technologies to make sure ...

Caliber

Customer Service Representative

Middleton, WI · On-site

$16.50 - $22.25/hr

... for a Customer Service Representative to perform all-purpose duties, which may include, but not ... We believe in consistent career training on leadership skills and new technologies to make sure ...

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Showing results 21-40

All JobsCsr Tech JobsCsr Tech Jobs in Madison, WI

Csr Tech information

See Madison, WI salary details

$10

$18

$27

How much do csr tech jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for csr tech in Madison, WI is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.38 per hour, depending on experience, location, and employer.

What is a CSR Tech?

CSR Techs, or Central Sterile Processing Technicians, are healthcare professionals responsible for sterilizing, preparing, and managing medical instruments and equipment. They ensure that all surgical tools and devices are cleaned, disinfected, and properly packaged to prevent infection and maintain patient safety. CSR Techs play a crucial role in supporting surgical teams and other healthcare staff by maintaining the sterility and functionality of essential medical equipment.

What is the difference between Csr Tech vs Customer Service Representative?

AspectCsr TechCustomer Service Representative
CredentialsTypically requires technical certifications or training in specific software/hardwareUsually requires customer service or communication skills, with minimal technical certifications
Work EnvironmentOften in IT support centers, technical departments, or help desksCustomer service centers, retail, or call centers
Industry UsageCommon in tech, IT, and software companiesWidespread across retail, telecom, banking, and service industries

While both roles involve assisting customers, Csr Tech focuses on technical support and troubleshooting, requiring technical skills and certifications. Customer Service Representatives handle general customer inquiries and support, often emphasizing communication skills. The roles differ mainly in technical complexity and work environment, but both are essential for customer satisfaction in their respective industries.

How does a CSR Tech typically interact with other departments to resolve customer issues?

As a CSR Tech (Customer Service Representative Technician), you will frequently collaborate with technical support, sales, and product development teams to address and resolve customer concerns. This role requires strong communication skills to relay technical information between customers and internal teams, ensuring that complex issues are understood and resolved efficiently. You'll often participate in cross-functional meetings or use ticketing systems to track the progress of customer requests, making teamwork and adaptability key to success in this role.

What are the key skills and qualifications needed to thrive as a CSR Tech, and why are they important?

To excel as a CSR Tech, you need knowledge of sterilization procedures, infection control practices, and a high school diploma or equivalent, with many employers preferring certification such as CRCST. Familiarity with autoclaves, sterilization equipment, and inventory management systems is typically required. Attention to detail, organization, and strong teamwork skills help ensure efficient and safe processing of medical instruments. These competencies are critical to maintaining patient safety and supporting smooth healthcare operations.
What are popular job titles related to Csr Tech jobs in Madison, WI? For Csr Tech jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Csr Tech jobs in Madison, WI look for? The top searched job categories for Csr Tech jobs in Madison, WI are:
Csr Tech jobs near you
Infographic showing various Csr Tech job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 13% Part Time, 13% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,834 per year, or $18.2 per hour.

Customer Service Representative

Long Island Clean Water Service, Inc.

Janesville, WI • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Description
Company: Addie Water Systems Inc.
About us
Addie Water Systems, Inc. is a small business in Janesville, WI. We are professional, fast-paced and demanding. Residentially, we serve homes and businesses in the Rock, Dane, and Walworth, WI area, and serve our wholesale customers all over the U.S. Since 1978, customers have relied on Addie Water Systems with revolutionary water treatment services. We provide various water conditioning products, including reverse osmosis drinking systems, iron removal systems, water softeners, water heaters, and a variety of different water filtration systems. After 44+ years in business with Addie Water Systems, you'll be backed by family-driven support that big water treatment dealers cannot provide. In other words, you will not be just a "number," like how a lot of manufacturing jobs treat their employees. We try to make our business feel more like a home and not a big business/ big corporation feel!
Who We're Looking For
We believe great customer service starts with great people. We're searching for a positive, dependable Customer Service Representative who genuinely enjoys helping others and takes pride in doing things the right way.
You'll thrive here if you
• Treat every customer (and coworker) with patience, kindness, and respect-even on tough days
• Naturally stay calm, professional, and solution-focused under pressure
• Communicate clearly and warmly over the phone, text, and email
• Love checking tasks off your list and keeping things organized and on time
• Have a strong work ethic and show up ready to give your best every shift
• Are eager to learn, grow, and eventually take on more responsibility
• Take ownership of mistakes, fix them fast, and help the team improve
What You'll Do
As a customer Service Representative, you'll be the first point of contact for our customers, helping ensure they receive outstanding service from their first call through the completion of their appointment.
In this role, you will:
• Answer incoming customer calls with professionalism and empathy
• Schedule service appointments and coordinate technician calendars
• Respond to customer questions via phone, text, and email
• Work closely with technicians to ensure appointments run smoothly
• Resolve customer concerns and escalate issues when needed
• Process payments, prepare invoices, and complete administrative tasks as needed
• Follow up with customers to ensure a positive experience
• Support the team with additional office responsibilities to keep daily operations running efficiently.
Qualifications
• 1+ years of customer service experience (call center, retail, hospitality)
• Excellent phone etiquette and typing skills (40+ WPM)
• Comfortable with computers and quick to learn new software (we'll train you on ours)
• Reliable transportation and a clean background check
Schedule
Monday - Thursday 8am-5pm & Friday's 8am - 4:30pm with rotating Saturday mornings 8am- 12 noon. (plenty of notice and never mandatory overtime).
If you're someone who smiles through the phone, cares about doing great work, and wants to grow with a company that treats employees like family, we'd love to meet you!
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance
Start date:
• Looking to hire the right candidate between the flexible date range of July 27-August 3rd

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