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How much do csr team lead jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for csr team lead in the United States is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is a CSR team lead?

CSR Team Leads, or Customer Service Representative Team Leads, are professionals who oversee a team of customer service representatives. They are responsible for guiding, training, and supporting their team members to ensure high-quality customer service and meet organizational goals. CSR Team Leads also handle escalated customer issues, monitor performance, and help implement company policies. Their role bridges the gap between management and frontline staff, making them essential for smooth customer service operations.

What are the key skills and qualifications needed to thrive as a CSR team lead?

To thrive as a CSR Team Lead, you need strong leadership abilities, in-depth customer service knowledge, and often a background in business or communications. Familiarity with CRM systems, call center software, and analytics tools is typically required. Exceptional communication, problem-solving, and conflict resolution skills help you motivate your team and handle escalated customer issues. These skills are essential for driving team performance, ensuring customer satisfaction, and maintaining efficient operations.

What are some common challenges faced by a CSR team lead, and how can they be effectively managed?

As a CSR Team Lead, one common challenge is balancing team performance metrics with individual employee support. You'll often need to address varying skill levels within your team while ensuring high customer satisfaction and meeting service level agreements. Effective management involves regular coaching, fostering open communication, and implementing feedback loops to quickly resolve issues. Additionally, adapting to evolving customer needs and company policies requires flexibility and a proactive approach to team development.

What is the difference between Csr Team Lead vs Customer Service Supervisor?

AspectCsr Team LeadCustomer Service Supervisor
ResponsibilitiesLeading customer service teams, ensuring quality, coaching agentsOverseeing customer service operations, managing team performance
Required SkillsLeadership, communication, problem-solvingTeam management, conflict resolution, customer relations
CertificationsCustomer service certifications, leadership trainingCustomer service certifications, supervisory courses
Work EnvironmentCall centers, customer support departmentsCall centers, retail, or corporate customer service settings

The Csr Team Lead and Customer Service Supervisor roles share similar responsibilities in managing customer service teams and ensuring quality. The main difference lies in the focus: Csr Team Leads often emphasize team coaching and leadership, while Customer Service Supervisors focus more on overall operations and performance management. Both roles require strong communication skills and relevant certifications, and they are commonly found in call centers and customer support environments.

What cities are hiring for Csr Team Lead jobs?

Cities with the most Csr Team Lead job openings:

What states have the most Csr Team Lead jobs?

States with the most job openings for Csr Team Lead jobs include:

What are popular job titles related to Csr Team Lead jobs?

For Csr Team Lead jobs, the most frequently searched job titles are:

Infographic showing various Csr Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,094 per year, or $20.2 per hour.

Lead Customer Service Representative

Carthage, NC • On-site

Circle K
Retail • 10K+ employees
Learn more about Circle Kexternal

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Circle K rating

4.8

Company rating: 4.8 out of 10

Based on 1,384 frontline employees who took The Breakroom Quiz

33rd of 47 rated convenience stores

Job description

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Lead Customer Service Representative, you will enjoy:

  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Leading a team of employees
  • Entry level employee supervision

Great if you have:

  • Retail and customer service experience
  • Entry level management experience
  • Sales associate or cashiering experience
  • High School Diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical Requirements:

  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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