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Csr Manager Jobs in Rochester, NY (NOW HIRING)

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Csr Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do csr manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for csr manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a CSR manager?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What are the key skills and qualifications needed to thrive as a CSR manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

How does a CSR manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.

How much do customer service representative managers make in the US?

Customer Service Manager salaries in the US typically range from $50,000 to $85,000 annually, with the median around $65,000. Factors such as experience, industry, and location can influence compensation, and managers often oversee teams, handle escalations, and utilize customer service software.

Is CSR a good career choice?

A CSR Manager role involves overseeing customer service strategies and ensuring customer satisfaction, often requiring strong communication, leadership, and problem-solving skills. It can be a rewarding career with opportunities for advancement in various industries, but job satisfaction depends on individual interests and organizational environment.

What are the most commonly searched types of Csr jobs in Rochester, NY?

The most popular types of Csr jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Csr Manager jobs?

Cities near Rochester, NY with the most Csr Manager job openings:

Csr Manager jobs near you
Infographic showing various Csr Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $57,225 per year, or $27.5 per hour.

Customer Service Representative

Caresoft Inc.

Rochester, NY • On-site

$20 - $21/hr

Contractor

Re-posted yesterday

Job description

Title: Customer Support
Location: Rochester NY
Duration: 12 Months
 
Responsibilities:
• Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
• Provide accurate information regarding products, services, orders, and account status.
• Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
• Document all customer interactions in the CRM system with accuracy and attention to detail.
Operational Excellence
• Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
• Follow established processes while identifying opportunities to improve efficiency.
• Support workload management by assisting peers and contributing to team goals.
 
Strategic & Project Support
• Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
• Provide input and feedback to improve workflows, training materials, and knowledge resources.
• Collaborate with cross-functional teams to test new tools, systems, or procedures.
 
Other Duties
• Support ad hoc assignments as directed by leadership.
• Maintain a positive, professional attitude while representing the company brand.
 
Skills Required:
High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required