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Csr Manager Jobs in Portland, OR (NOW HIRING)

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative (CSR) Location: Portland, OR (onsite role) General Summary: As a ... Your knack for clear communication, organization, and efficient time management is vital. * You ...

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Csr Manager information

See Portland, OR salary details

$25.9K

$61.3K

$106.8K

How much do csr manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for csr manager in Portland, OR is $61,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a CSR manager?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What are the key skills and qualifications needed to thrive as a CSR manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

How does a CSR manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.

How much do customer service representative managers make in the US?

Customer Service Manager salaries in the US typically range from $50,000 to $85,000 annually, with the median around $65,000. Factors such as experience, industry, and location can influence compensation, and managers often oversee teams, handle escalations, and utilize customer service software.

Is CSR a good career choice?

A CSR Manager role involves overseeing customer service strategies and ensuring customer satisfaction, often requiring strong communication, leadership, and problem-solving skills. It can be a rewarding career with opportunities for advancement in various industries, but job satisfaction depends on individual interests and organizational environment.

What are the most commonly searched types of Csr jobs in Portland, OR?

The most popular types of Csr jobs in Portland, OR are:

What cities near Portland, OR are hiring for Csr Manager jobs?

Cities near Portland, OR with the most Csr Manager job openings:

Csr Manager jobs near you
Infographic showing various Csr Manager job openings in Portland, OR as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $61,508 per year, or $29.6 per hour.

CSR MANAGER

Portland, OR • On-site

JOURNAL GRAPHICS
Printing and Printing Services • 51 - 200 employees
Learn more about JOURNAL GRAPHICSexternal

Full-time

Re-posted 25 days ago

Job description

CUSTOMER SERVICE MANAGER

Journal Graphics | Portland, OR

Position Summary

Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer experience while driving growth and profitability, improving service levels, and optimizing order book productivity. This role is responsible for day-to-day operations and assists in strategy development with the goal of synchronizing the end-to-end workflow process.

Essential Functions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Lead, develop, and motivate a team of Customer Service Representatives (CSRs), Planners, and Fulfillment Specialists
  • Influence the end-to-end process: Planning, Scheduling, Pre-press, Printing, Bindery, Packing, Shipping, and Mailing (if required)
  • Manage a small account base while maintaining high service standards
  • Align with leadership on scheduling and production priorities
  • Ensure outbound flow aligns with customer requests while meeting Journal Graphics' financial needs
  • Partner cross-functionally with Sales to support the full order-to-delivery process
  • Represent the Customer Service voice in execution capability and roadmap development
  • Oversee all projects and jobs, including schedule changes, production updates, and customer requests
  • Track jobs through production: review job schedules and monitor supplied inserts, cover wraps, and value-added services
  • Share job status updates during production meetings
  • Identify department efficiencies and drive solutions by encouraging best practices and cross-functional knowledge sharing
  • Follow all safety guidelines as outlined in the Employee Handbook

Competencies

  • Strategic thinking — problem solving, analysis, and innovation
  • Strong customer-facing and communication skills
  • Self-starter capable of working independently with minimal direction
  • Ability to thrive in a fast-paced environment with shifting priorities
  • Proven track record of driving operational excellence in supply chain, project management, and process improvement

Qualifications

Education

Bachelor's degree in Business (preferred) , Business Management, Supply Chain, Logistics, or a related field

Experience

  • Minimum of 5 years leading a team
  • Minimum of 7 years of customer service experience
  • Demonstrated planning and forecasting ability
  • 3 years of printing experience is required

Technical Skills

  • Proficient in Microsoft Office Suite
  • Experience with Monarch preferred
  • Ability to regularly use a computer keyboard and monitor

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