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Csr Clerk Jobs (NOW HIRING)

Southshore Enterprises, Inc.

CSR/Shipping Clerk

Anderson, IN · On-site

$13.75 - $16.75/hr

The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry, and in providing excellent customer service within the RDC (regional ...

Southshore Enterprises, Inc.

CSR/Shipping Clerk

Normal, IL · On-site

$15.50 - $18.75/hr

The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry and providing excellent customer service within the RDC (regional ...

Only Data Entry

Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Toronto, ON, Canada Job Openings Customer Service ... A Data Entry Clerk is responsible for inputting data and making changes to existing data figures in ...

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How much do csr clerk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for csr clerk in the United States is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.51 per hour, depending on experience, location, and employer.

What is a CSR clerk?

CSR Clerks, or Customer Service Representative Clerks, are professionals who assist customers by answering inquiries, processing orders, handling complaints, and providing information about products and services. They often work in call centers, retail environments, or office settings, acting as a liaison between customers and the company. Their duties also include updating customer records, resolving issues promptly, and ensuring customer satisfaction. Strong communication, problem-solving skills, and attention to detail are essential traits for this role.

What are the key skills and qualifications needed to thrive as a CSR clerk, and why are they important?

To thrive as a CSR Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and a positive attitude help distinguish top performers in this role. These skills are critical for efficiently handling customer inquiries, maintaining accurate records, and supporting smooth business operations.

What are some common challenges faced by CSR clerks, and how can they effectively manage them?

CSR Clerks often face challenges such as handling a high volume of customer inquiries, managing tight deadlines, and ensuring accurate data entry. To effectively manage these challenges, it's important to develop strong organizational skills, prioritize tasks, and maintain clear communication with both customers and internal teams. Utilizing customer relationship management (CRM) software and collaborating closely with other departments can help streamline workflows and resolve issues efficiently. Staying adaptable and proactive also contributes to a positive work environment and personal growth in the role.

What are popular job titles related to Csr Clerk jobs?

For Csr Clerk jobs, the most frequently searched job titles are:

Csr Clerk jobs near you

CSR/Shipping Clerk

Bloomington, IL • On-site

Southshore Enterprises, Inc.
See more jobs at Southshore Enterprises, Inc.external

$15 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Southshore is an ISO 9001:2015 certified third-party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, and Iowa. We are looking for a reliable and hard working candidate to join our office team in Normal, IL.
The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry and providing excellent customer service within the RDC (regional distribution center). The CSR follows and adheres to Southshore Companies standard operating procedures to deliver best-in-class customer service while maintaining a high standard of operational excellence. The CSR is an empowered team member responsible for upholding the culture and values of the company.
Essential Duties and Responsibilities:
  • Manage the inbound and outbound shipments and receipt of all products, materials, and supplies. This includes, but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data and updating and maintaining databases.
  • Compiles, sorts, and verifies accuracy of data to be entered.
  • Tracks, traces, and updates the status of incoming and outgoing shipments.
  • Engages with customers, vendors, drivers, and co-works with positive, professional and respectful communication.
  • Answer phones and respond to customer requests in a positive, professional, and respectful manner.
  • Assign inbound trucks to designated dock doors.
  • Setup, control and maintain all related files for customer stored materials.
  • Verify all received documents once materials have been received into all computer systems.
  • Manage the shipment and receipt of all products, materials, supplies.
  • Identify, research, and resolve customer issues using the proper computer operating systems.
  • Follow up with customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Collaborates and communicates with logistics technicians / dispatchers, and others involved in the shipment and receipt of products.
  • Provides on-the-job training for new employees as required.
  • Recommends process improvements for growth of the company.
  • Provides additional backup support for shipping and receiving departments.
  • Performs cleanup of the office area at the end of the shift or as required.
  • Performs all duties in accordance with Southshore Companies safety manual.
  • Regular (punctual and dependable) attendance is an essential function of this job.
  • Other duties as assigned.

Education and/or Experience:
  • High School Diploma or GED preferred, or an equivalent combination of education and experience.
  • 2 plus years of clerical office / customer service experience required; additional education may be substituted for years of work experience.
  • Prior SAP experience is a plus.
  • Inventory control experience preferred.

Knowledge, Skills, and/or Abilities:
  • Ability to read, write, count and perform basic math skills of addition, subtraction, multiplication, and division.
  • Required initiative and ability to work independently in a team setting.
  • Ability to talk, listen, understand, and follow directions.
  • Good written and verbal communication skills.
  • Bilingual is a highly preferred skills for this position.
  • Proficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products.
  • Computer skills are preferred including use of email and internet.
  • Proficient data entry skills are required.
  • Ability to set priorities and flexibly to reset priorities in a changing environment.
  • Ability to work in a fast-paced environment and meet productivity targets.
  • Ability to pay attention to details and accuracy in inventory control.
  • Good organizational skills.
  • Ability to meet deadlines.
  • Strong sense of time management.
  • Strong customer service skills.
  • Ability to work Monday - Friday plus overtime including some Saturdays as needed by the business (especially during peak season - January through April).

Work Environment & Physical Demands:
  • Occasionally required to lift and/or move up to 10 pounds.
  • Regularly required to talk and/or hear communicate with management, supervisors, employees, customers, and/or truck drivers.
  • Occasionally required to bend, twist turn, kneel, and/or squat.
  • Occasionally required to stand and/or walk on the concrete warehouse floor.
  • Occasionally required to use hands and fingers to handle objects, tools, or controls.
  • Occasionally required to stand, walk, sit and reach with hands and arms.
  • Frequently / Regularly required to sit at a desk and work on a computer.
  • Specific vision abilities required by this position to include close vision, distance vision and the ability to adjust focus.
  • Must be able to work in various weather conditions and tolerate exposure to typical noises and smells associated iwth a warehouse.
  • Safety equipment includes but not limited to a hi-vis safety vest or shirt, safety glasses, gloves, closed toe shoes, long sleeves, long pants, above ankle socks and masks (as needed).

Shift:
  • 7AM-3:30PM Monday-Friday.

Pay:
  • $20.00 + per hour
  • Seasonal bonus program of $1.00-$2.00 on top of your hourly wage from November-April each year.

Benefits:
  • Medical, Dental, & Vision Insurance
  • Company Paid Life Insurance
  • Voluntary Life Insurance for Employee, Spouse and Child
  • 401(k) + 4% Company Match
  • Paid Time Off
  • EAP Program

Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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