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Csm Manager Jobs in Virginia (NOW HIRING)

Stem Xpert

Scrum master - CSM or CSP for FULL-TIME

Mclean, VA · On-site

$52 - $69.50/hr

... Management arenas to clients across the US, and India. Founded in 2009, TekWissen is one of the ... Master (CSM) or Certified Scrum Professional (CSP) a plus PMP is a plus Project Management ...

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Csm Manager information

What is a CSM manager?

A CSM Manager, or Customer Success Manager Manager, oversees a team of Customer Success Managers who are responsible for ensuring clients achieve their goals using a company's products or services. This role involves mentoring and supporting the CSM team, developing strategies to improve customer satisfaction, and collaborating with other departments to resolve client issues. CSM Managers analyze customer feedback, track key performance metrics, and work to drive retention and growth. They play a critical role in building long-term relationships with clients and maximizing customer lifetime value.

What are the key skills and qualifications needed to thrive as a CSM manager?

To thrive as a Customer Success Manager, you need strong relationship-building skills, account management experience, and a background in customer support or sales, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer success tools, and data analysis software is typically required. Excellent communication, problem-solving, and empathy distinguish top performers in this role. These competencies are critical for driving customer satisfaction, retention, and long-term business growth.

How does a CSM manager typically support the professional development of their Customer Success team members?

A CSM Manager plays a key role in mentoring and upskilling their Customer Success team by providing regular feedback, organizing training sessions, and promoting knowledge sharing among team members. They often set clear performance goals and facilitate opportunities for team members to take on new challenges, such as leading client meetings or managing high-profile accounts. By encouraging collaboration and continuous learning, CSM Managers help their teams stay updated on industry best practices, which can lead to career advancement within the organization.

What is the difference between Csm Manager vs Customer Success Specialist?

AspectCsm ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, leadership skills, and sometimes certifications like CSCPOften entry to mid-level, with relevant customer service or success certifications preferred
Work EnvironmentLeads teams, develops strategies, and manages customer relationships at a higher levelExecutes customer success activities, supports clients directly, and maintains relationships
Employer & Industry UsageCommon in SaaS, tech, and service industries for managing customer accountsUsed across similar industries for frontline customer engagement

The main difference is that a Csm Manager oversees customer success teams and strategies, while a Customer Success Specialist focuses on direct customer interactions and support. The manager role involves leadership and planning, whereas the specialist role emphasizes execution and relationship management.

Is being a CSM manager stressful?

Being a CSM (Customer Success Manager) manager can be stressful due to managing client relationships, meeting retention goals, and leading a team. The role often involves handling high-pressure situations, multitasking, and maintaining customer satisfaction, which can contribute to job stress. However, workload and stress levels vary depending on company size, industry, and individual management skills.

What is a typical CSM manager salary?

A Customer Success Manager (CSM) Manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. In larger organizations or high-cost regions, salaries can exceed this range, and additional compensation may include bonuses or stock options.
Infographic showing various Csm Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

ServiceNow Developer CSM DHS Public Trust (Remote)

Reston, VA • On-site, Remote

ICF International, Inc.
Business Management Consulting • 1 - 5K employees
Learn more about ICF International, Inc.external

$56.25 - $77.25/hr

Full-time

Re-posted 3 hours ago

Job description

*We are open to supporting 100% remote work anywhere within the U.S.*
As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.
Your responsibilities include:
  • Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
  • Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
  • Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
  • Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
  • Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
  • Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
  • User Training: Support end-user training to ensure a smooth adoption of the implemented solution.
  • Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
  • Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
  • Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
  • Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
  • Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Required Experiences and Certifications
  • US Citizenship is required (required by the federal government for this position).
  • Must be able to obtain a DHS Public Trust clearance.
  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
  • 3+ years of software development experience
  • 1+ years of experience implementing ServiceNow solutions

Desired Skills
  • 1+ years of experience with CSM or ITSM
  • 1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations.
  • 1+ years of experience scripting beyond basic ServiceNow scripts
  • 1+ years of experience in Agile Scrum
  • Certified in one or more additional mainline certifications, with preference for:

ServiceNow Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - CSM
Certified Implementation Specialist - Discovery
Certified Implementation Specialist -SAM
Certified Implementation Specialist - PPM
  • Experience in App Engine
  • Service Portal customization experience
  • Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications.
  • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
  • Familiarity with ITIL processes and IT Service Management (ITSM) principles
  • Strong scripting skills in JavaScript and GlideScript
  • Strong technical skills, including workflow configuration, and business rule development.
  • Experience in customizing UI and creating complex workflows.
  • An understanding of integration techniques with external systems
  • Hands on experience troubleshooting and resolving technical issues.
  • An active DHS or DoW clearance

Professional Skills
  • Detail-oriented tendencies with excellent problem-solving and analytical abilities.
  • The ability to work effectively in a team-oriented, collaborative environment.
  • Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.
  • Ability to work in a fast paced environment

#DMX24
#senw22
#Indeed
#LI-CC1
#ICFcleared
#SWICE23
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00
Nationwide Remote Office (US99)

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