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Asbury Automotive Group Job Description

Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Receives callers, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.

• When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests)
• Treats all co-workers, customers, and vendors professionally and with respect.
• Adheres to Company Policies and Procedures.
• Maintains a clean and organized work area.
• Maintains a professional appearance and adheres to the dealership dress code.
• Greets walk-in customers and determines the nature of their visit.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly and efficient manner as per established in store process
• Monitors and keeps sufficient check and paper supply in the office
• Organizes and maintains mailing system.
• Communicates messages to the appropriate parties in a timely manner.
• Assists with clerical duties as requested.
• Assist CR Manager in resolving complaints and all correspondence with customer.
• Assists with CSI reports.
• Enters CSI information into computer
• Processes CSI information according to CSI Relations Manager.
• Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time.

Company Benefits:

Pay and Recognition:

• Weekly Pay
• $16 to $18 hourly
• Paid time off
• Paid training
• Stock Awards (select management and front-line team member's eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.