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Eliot Community Human Services

Family Partner - CSA

Lynn, MA · On-site

$18.50 - $23.50/hr

Eliot's Community Service Agency (CSA) serves children and youth (through age 21) and their families who are in need of support in managing and coordinating services. Eliot is excited to align these ...

AmeriFreight

Customer Service Agent (CSA)

Tyrone, GA · On-site

$45K - $130K/yr

What a CSA Does at AmeriFreight As a CSA, you work with customers who have already requested a quote. Once a carrier makes an offer, you: * Call the customer to explain the offer clearly * Answer ...

CSA Homecare

Certified Nursing Assistant

Montezuma, GA

$17.50/hr

Compassionate CNA - Join CSA Homecare! Are you a dedicated Certified Nursing Assistant (CNA) with a passion for making a real difference? CSA Homecare is looking for an experienced and compassionate ...

CSA Homecare

Certified Nursing Assistant #47

Morrow, GA · On-site

$16.50/hr

Compassionate CNA - Join CSA Homecare! Are you a dedicated Certified Nursing Assistant (CNA) with a passion for making a real difference? CSA Homecare is looking for an experienced and compassionate ...

CSA Homecare

Weekend-Only LPN/RNs

Atlanta, GA

$40 - $55/hr

CSA Homecare Position: Registered Nurse (RN) or Licensed Practical Nurse (LPN) Schedule: Weekends (with flexibility) Pay: $40-55/hour Location: Travel required Join Our Compassionate Care Team at CSA ...

CSA Group

Be Seen First

CAD Designer (Structural)

San Juan, PR · On-site

$26.50 - $36.50/hr

At CSA Group, one of our guiding principles is to treat people with respect, and we appreciate diversity in their backgrounds, experiences and opinions. If you think you have what it takes to be an ...

CSA Homecare

Certified Nursing Assistant

Snellville, GA · On-site

$16.50/hr

Compassionate CNA - Join CSA Homecare! Are you a dedicated Certified Nursing Assistant (CNA) with a passion for making a real difference? CSA Homecare is looking for an experienced and compassionate ...

Pkaza

CSA Design Project Manager

Dallas, TX · On-site

Architect Design Manager (CSA) - Data Center Colo - Dallas, TX This opportunity is working directly with a leading mission-critical data center developer / wholesaler / colo provider. This company ...

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Csa information

See salary details

$17.5K

$51.6K

$122K

How much do csa jobs pay per year?

As of Jun 24, 2026, the average yearly pay for csa in the United States is $51,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is the difference between Csa vs Customer Service Representative?

AspectCsaCustomer Service Representative
CredentialsHigh school diploma; training programsHigh school diploma; training often provided
Work EnvironmentCall centers, retail, service industriesCall centers, retail stores, corporate offices
Industry UsageCommon in retail, telecom, bankingWidespread across various sectors
Job FocusAssisting customers, processing transactionsHandling inquiries, resolving issues

Both Csa and Customer Service Representative roles involve assisting customers and require similar credentials and work environments. However, Csa often refers specifically to roles in retail or telecom sectors, while Customer Service Representative is a broader term used across many industries. The core responsibilities overlap, focusing on customer support and problem-solving.

How does a Customer Service Associate typically handle high-stress situations or difficult customers?

Customer Service Associates (CSAs) frequently encounter high-stress situations, especially when dealing with upset or dissatisfied customers. The key is to remain calm, actively listen, and empathize with the customer's concerns before working towards a solution. Many organizations provide training on de-escalation techniques and encourage CSAs to involve supervisors when necessary. Building strong communication skills and having a good understanding of company policies can help CSAs resolve issues efficiently while maintaining positive customer experiences.

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To excel as a Customer Service Associate (CSA), you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are standout soft skills for handling diverse customer interactions. These skills are crucial for delivering efficient service, resolving issues effectively, and maintaining customer satisfaction.

What are CSAs (Customer Service Associates)?

CSAs, or Customer Service Associates, are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They often work in retail, call centers, or online customer support environments. Their main goal is to ensure customer satisfaction, handle complaints, process orders, and sometimes manage returns or exchanges. Effective communication, patience, and problem-solving skills are essential in this role.
More about Csa jobs
What cities are hiring for Csa jobs? Cities with the most Csa job openings:
What are the most commonly searched types of Csa jobs? The most popular types of Csa jobs are:
What states have the most Csa jobs? States with the most job openings for Csa jobs include:
Csa jobs near you
Infographic showing various Csa job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $51,587 per year, or $24.8 per hour.
Family Partner - CSA

Family Partner - CSA

Eliot Community Human Services

Lynn, MA • On-site

$18.50 - $23.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Eliot Community Human Services rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Eliot's Community Service Agency (CSA) serves children and youth (through age 21) and their families who are in need of support in managing and coordinating services. Eliot is excited to align these essential CSA services with the catchment area of our established Community Behavioral Health Centers (CBHCs) to offer a seamless and effective community-based continuum of care.

The ideal candidate for the Family Partner - CSA position is a compassionate and experienced parent or caregiver of a youth with special needs, particularly in behavioral health, who has firsthand knowledge of navigating child and family service systems. They possess strong communication, advocacy, and collaboration skills, and are committed to empowering families while supporting them in accessing community resources and achieving their care plan goals.

Responsibilities:

  • Work closely with the CSA team, family, and other collaterals in developing measurable family partner goals to support the family's Individual Care Plan (ICP) and related goals.
  • Engage caregiver(s) in activities in the home and in the community that are designed to address one or more goals/tasks on the family's ICP.
  • Assist caregiver(s) in meeting the needs of the youth through educating, supporting, coaching, modeling, advocating and guiding.
  • Teach caregiver(s) how to network/link to community resources and treatment providers.
  • Support caregiver(s) in advocating for services and resources to meet youth and family needs.
  • Guide, support and foster empowerment including, linkages to individual, peer/parent support and self-help groups.

Qualifications:

  • Associate's degree in human services or related field
  • Must have a valid driver's license and reliable transportation 
  • Must be a parent, guardian or caregiver of a youth with behavioral health needs
  • Experience in navigating child/family service systems
  • Bilingual candidates fluent in Spanish, Portuguese or Creole eligible for 6% pay increase

Schedule: Monday- Friday, 9:00am-5:00pm 

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