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Csa Jobs in Kentucky (NOW HIRING)

Option To Success

CSA

Louisville, KY · On-site

$18 - $25/hr

The CSA assists individuals in achieving their treatment goals by teaching daily living skills, promoting emotional regulation, facilitating social skills, and supporting independent living. This ...

Option To Success

CSA

Louisville, KY · On-site

$14 - $19.25/hr

Option To Success is looking for a motivated and dependable Customer Service Associate (CSA) to join our growing team in Louisville, KY. This is a fantastic opportunity to build a rewarding career ...

Dollar Tree

CSA

Hazard, KY · On-site

$15.75 - $17.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

CSA

Hazard, KY

$15.75 - $17.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Fluor Corporation

CSA Inspector

Hawesville, KY · On-site

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best ...

Fluor

CSA Inspector

Hawesville, KY

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best ...

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All JobsCsa JobsCsa Jobs in Kentucky

Csa information

What is the difference between Csa vs Customer Service Representative?

AspectCsaCustomer Service Representative
CredentialsHigh school diploma; training programsHigh school diploma; training often provided
Work EnvironmentCall centers, retail, service industriesCall centers, retail stores, corporate offices
Industry UsageCommon in retail, telecom, bankingWidespread across various sectors
Job FocusAssisting customers, processing transactionsHandling inquiries, resolving issues

Both Csa and Customer Service Representative roles involve assisting customers and require similar credentials and work environments. However, Csa often refers specifically to roles in retail or telecom sectors, while Customer Service Representative is a broader term used across many industries. The core responsibilities overlap, focusing on customer support and problem-solving.

How does a CSA typically handle high-stress situations or difficult customers?

Customer Service Associates (CSAs) frequently encounter high-stress situations, especially when dealing with upset or dissatisfied customers. The key is to remain calm, actively listen, and empathize with the customer's concerns before working towards a solution. Many organizations provide training on de-escalation techniques and encourage CSAs to involve supervisors when necessary. Building strong communication skills and having a good understanding of company policies can help CSAs resolve issues efficiently while maintaining positive customer experiences.

What are the key skills and qualifications needed to thrive as a CSA?

To excel as a Customer Service Associate (CSA), you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are standout soft skills for handling diverse customer interactions. These skills are crucial for delivering efficient service, resolving issues effectively, and maintaining customer satisfaction.

What is a CSA?

CSAs, or Customer Service Associates, are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They often work in retail, call centers, or online customer support environments. Their main goal is to ensure customer satisfaction, handle complaints, process orders, and sometimes manage returns or exchanges. Effective communication, patience, and problem-solving skills are essential in this role.
What cities in Kentucky are hiring for Csa jobs? Cities in Kentucky with the most Csa job openings:
Csa jobs near you
Infographic showing various Csa job openings in Kentucky as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 95% In-person, and 5% Remote job distribution.

CSA

Option To Success

Louisville, KY • On-site

$18 - $25/hr

Part-time

Retirement

Re-posted 2 days ago

Job description

Benefits:
  • 401(k)
  • Employee discounts
  • Training & development

Position Summary
The Community Support Associate (CSA) provides direct, person-centered support and skill development services to clients in both residential and community settings. The CSA assists individuals in achieving their treatment goals by teaching daily living skills, promoting emotional regulation, facilitating social skills, and supporting independent living. This position functions as part of a multidisciplinary team and ensures consistent care aligned with trauma-informed and culturally competent practices.
Essential Duties & Responsibilities

  • Provide one-on-one and group skill-building services in accordance with each client’s individualized treatment plan.
  • Support clients in developing independent living skills (e.g., budgeting, hygiene, nutrition, transportation, job readiness).
  • Reinforce coping and problem-solving strategies to manage symptoms and prevent crisis situations.
  • Facilitate daily routines, household structure, and safety expectations in the residential setting.
  • Observe, document, and report behavioral and emotional changes to the assigned clinician and treatment team.
  • Participate in team meetings, staff trainings, and treatment planning reviews.
  • Maintain accurate and timely documentation in the agency’s EHR (e.g., Therapy Notes) in compliance with Medicaid and CARF standards.
  • Transport clients to appointments, community outings, or employment interviews as needed.
  • Support family involvement and communicate effectively with guardians, clinicians, and case managers.
  • Follow all agency policies, ethical standards, and trauma-informed care principles.
  • High School Diploma or GED required, associate or bachelor’s Degree in a human services field preferred.
  • Must meet eligibility to be registered with the Kentucky Board of Alcohol and Drug Counselors as a Community Support Associate (CSA).
  • At least one year of experience working with youth or adults in a behavioral health or residential setting.
  • Valid driver’s license, reliable transportation, and ability to pass background and registry checks.
  • Strong communication, organization, and crisis-intervention skills.

Work Environment

  • Requires flexibility for evenings, weekends, and holidays.
  • Involves working directly with clients who may exhibit challenging behaviors.
  • Requires always maintaining confidentiality and professional boundaries.

Core Competencies

  • Trauma-Informed and Person-Centered Care
  • Accountability and Dependability
  • Crisis Prevention and De-Escalation
  • Documentation and Compliance Accuracy
  • Collaboration and Team Engagement