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Cruise Ship Learning Development Manager information

What does a cruise ship learning development manager do?

A Cruise Ship Learning Development Manager is responsible for organizing and delivering training programs for crew members onboard a cruise ship. Their role includes assessing training needs, developing educational materials, and ensuring that all staff meet regulatory and company standards for safety, customer service, and job performance. They work closely with department heads to facilitate ongoing professional development and ensure a high standard of service for guests. Additionally, they may coordinate onboarding for new employees and monitor the effectiveness of training initiatives.

What are the key skills and qualifications needed to thrive as a cruise ship learning development manager?

To thrive as a Cruise Ship Learning Development Manager, you need expertise in instructional design, adult learning principles, and experience in training delivery, typically supported by a degree in education or HR and relevant certifications. Familiarity with learning management systems (LMS), e-learning authoring tools, and performance evaluation software is common in this role. Strong leadership, cross-cultural communication, and adaptability are vital soft skills for engaging diverse crew members and facilitating continuous improvement on board. These skills and qualities are essential to ensure efficient crew development, compliance with maritime standards, and a high-quality guest experience.

How does a cruise ship learning development manager typically collaborate with various departments onboard to deliver training programs?

As a Cruise Ship Learning Development Manager, you’ll work closely with department heads and supervisors across hospitality, guest services, housekeeping, and technical teams to identify training needs and tailor programs accordingly. Collaboration often involves coordinating schedules to minimize disruption to daily operations and ensuring that training aligns with both company standards and maritime regulations. Regular meetings and feedback sessions with department leaders are key to continuously improving learning initiatives and supporting crew development. This cross-departmental teamwork helps ensure the ship’s staff deliver exceptional guest experiences and maintain safety protocols.

What is the difference between Cruise Ship Learning Development Manager vs Cruise Ship Training Coordinator?

AspectCruise Ship Learning Development ManagerCruise Ship Training Coordinator
Primary RoleDesigns and oversees employee training programs and learning initiatives onboardCoordinates and facilitates specific training sessions for crew members
Required CredentialsRelevant certifications in training, hospitality, or education; experience in learning developmentBasic certifications in safety and hospitality; training facilitation experience
Work EnvironmentStrategic planning, team management, and program development onboardHands-on training delivery and coordination during shifts onboard
Industry UsageCommonly used in larger cruise lines with dedicated learning departmentsUsed across various cruise lines for crew training sessions

The Cruise Ship Learning Development Manager focuses on creating and managing comprehensive training programs, while the Cruise Ship Training Coordinator handles the execution of specific training sessions. Both roles are essential for crew development but differ in scope and responsibilities.

What are popular job titles related to Cruise Ship Learning Development Manager jobs in California?

For Cruise Ship Learning Development Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Cruise Ship Learning Development Manager jobs in California look for?

The top searched job categories for Cruise Ship Learning Development Manager jobs in California are:

What cities in California are hiring for Cruise Ship Learning Development Manager jobs?

Cities in California with the most Cruise Ship Learning Development Manager job openings:

Cruise Ship Learning Development Manager jobs near you
Infographic showing various Cruise Ship Learning Development Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Learning & Development Manager

PACE Supply

Rohnert Park, CA • On-site

$90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

PACE Supply rating

7.0

Company rating: 7.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

251st of 426 rated retail wholesalers

Job description

Overview
PACE Supply is seeking a Learning & Development Manager to join our Team!
Ready to shape the future of learning at a thriving, employee-owned company? At PACE Supply, we're more than a leading wholesale distributor of plumbing, HVAC, fire protection, and water solutions - we're a team of 1,600+ employee-owners who believe that when our people grow, our business soars. Now we're looking for a passionate Learning & Development Manager to ignite that growth across our corporate teams, branches, and operations.
In this high-impact role, you'll design and deliver powerful learning experiences that turn operational expertise into everyday excellence. From leadership development and high-energy onboarding to scalable technical training and LMS mastery, you will partner closely with Operations, EHS, and leaders at every level to create practical, consistent, and inspiring learning solutions that drive real results.
You will be the strategic force behind a culture of continuous learning - identifying needs, measuring impact, and building programs that help supervisors, managers, counter sales pros, warehouse teams, and future leaders thrive. If you're energized by translating business priorities into engaging learning journeys and love seeing people level up, this is your chance to make a lasting mark at a company that invests in its own.
Why Join PACE Supply?
As an employee-owner, you will share in the success of the company through our;
  • Employee Stock Ownership Plan (ESOP)
  • Enjoy a comprehensive benefits package (medical, dental, vision, life insurance, 401(k), paid time off, and more)

We foster a culture of continuous learning, accountability, strong work ethic, and genuine care for our people and customers.Join us and help every employee-owner reach their full potential - because at PACE, when you grow, we all win.
Apply Today!
Responsibilities
Learning Strategy & Program Development
  • Develop and execute learning strategies aligned with business and branch/operations needs.
  • Conduct training needs assessments across corporate, divisional, and branch levels.
  • Design scalable learning programs (instructor-led, virtual, blended, and self-paced).
  • Create competency models, career pathways, and curricula for operational, technical, sales, and leadership roles.
  • Maintain the training catalog and annual learning calendar.
Branch & Operations Training Support
  • Partner with branch and operations leadership to identify and address frontline training needs.
  • Develop and deliver technical product, systems, warehouse, counter, sales (account manager & counter sales), and job-specific training.
  • Build and manage train-the-trainer programs to support consistent delivery across locations.
  • Support new-hire onboarding and ramp-up at the branch level.
Leadership Development & Talent Growth
  • Design and facilitate leadership development programs for supervisors and managers.
  • Support succession planning through targeted learning pathways.
  • Provide coaching and consultation to leaders on employee development.
Learning Systems & Cross-Functional Training Support
  • Administer the Learning Management System, including assignments, tracking, reporting, and documentation.
  • Partner with the EHS Manager to support the coordination, delivery, and LMS tracking of EHS-led safety and compliance training (EHS retains ownership of content, regulatory requirements, and compliance oversight).
  • Coordinate with other functional leaders and subject-matter experts to support company-wide training initiatives.
  • Manage relationships with external training providers, consultants, and manufacturers as appropriate.
Performance Measurement & Continuous Improvement
  • Evaluate training effectiveness using feedback, assessments, and business metrics.
  • Develop and monitor KPIs for learning impact and ROI.
  • Continuously improve content, delivery methods, and programs based on data.
Leadership, Administration & Project Management
  • Manage the Learning & Development budget.
  • Build strong partnerships with executive, divisional, and branch leadership.
  • Manage multiple projects and perform other duties as assigned.

Qualifications
Required
  • Bachelor's degree in Human Resources, Organizational Development, Education, Instructional Design, Business, or a related field (Master's preferred).
  • 5+ years of progressive Learning & Development experience, ideally in a multi-location wholesale, distribution, manufacturing, or operations-focused environment.
  • Proven track record designing, delivering, and evaluating leadership, technical, sales, onboarding, and operations training programs.
  • Hands-on experience administering a Learning Management System (LMS), including course assignments, tracking, reporting, and compliance documentation.
  • Strong facilitation, coaching, stakeholder management, and project management skills.
  • Ability and willingness to travel to branch locations as needed.
Technical Proficiencies
  • Advanced LMS administration and reporting (experience with systems such as Cornerstone, Workday Learning, SAP SuccessFactors, or similar platforms preferred).
  • Proficiency with e-learning authoring tools
  • Strong command of Microsoft Office 365 / Google Workspace (especially PowerPoint, Excel for data analysis and dashboards, and SharePoint/Teams).
  • Experience facilitating virtual and blended learning via Zoom, Microsoft Teams, Webex, or similar platforms.
  • Ability to analyze learning data, build KPIs, and measure training effectiveness and ROI using spreadsheets, dashboards, or basic analytics tools.
  • Familiarity with instructional design models (ADDIE, SAM, etc.) and adult learning principles.
  • Comfort working with competency models, career pathway frameworks, and learning content management systems.
Preferred
  • Experience building and managing train-the-trainer programs.
  • Background supporting safety/compliance training in partnership with EHS teams.
  • Prior experience in an employee-owned (ESOP) or strong people-first culture.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.
Work Environment
Pre-Employment Requirements
As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:
Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to California employment regulations.
Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.
Drug Test: A drug test will be administered to ensure a drug-free workplace.
Benefit Snapshot:
PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.
Relocation Benefits
NO
Remote Availability
NO
*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at (844)-393-7172.

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