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Cruise Manager Jobs in Puerto Rico (NOW HIRING)

Hornblower

Guest Experience Coordinator - Ceiba

Ceiba, PR · On-site

$16 - $21/hr

... City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and ... Provide regular reports on complaint handling performance to management and HR. * Train and coach ...

U.S. Navy

Surface Warfare Officer (SWO

Ponce, PR · On-site

Provide and coordinate air, submarine and surface ship defense for aircraft carriers. ● Cruiser ... management positions at shore bases and stations around the world. A degree from a four-year ...

U.S. Navy

Surface Warfare Officer (SWO

Caguas, PR

Provide and coordinate air, submarine and surface ship defense for aircraft carriers. ● Cruiser ... management positions at shore bases and stations around the world. A degree from a four-year ...

U.S. Navy

PR · On-site

Provide and coordinate air, submarine and surface ship defense for aircraft carriers. ● Cruiser ... management positions at shore bases and stations around the world. A degree from a four-year ...

U.S. Navy

Surface Warfare Officer (SWO

Ponce, PR

Provide and coordinate air, submarine and surface ship defense for aircraft carriers. ● Cruiser ... management positions at shore bases and stations around the world. A degree from a four-year ...

U.S. Navy

PR · On-site

Provide and coordinate air, submarine and surface ship defense for aircraft carriers. ● Cruiser ... management positions at shore bases and stations around the world. A degree from a four-year ...

U.S. Navy

Surface Warfare Officer (SWO

Aguadilla, PR · On-site

Provide and coordinate air, submarine and surface ship defense for aircraft carriers. ● Cruiser ... management positions at shore bases and stations around the world. A degree from a four-year ...

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Cruise Manager information

What is a cruise manager?

A Cruise Manager oversees the daily operations and guest experience on a cruise ship or river cruise. They coordinate with various departments, manage staff, and ensure high levels of customer satisfaction. Their responsibilities include organizing excursions, handling guest concerns, and ensuring smooth logistics throughout the journey. Strong leadership, problem-solving, and hospitality skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a cruise manager?

To thrive as a Cruise Manager, you need experience in hospitality management, excellent organizational skills, and a strong understanding of guest services, often supported by a degree or relevant background in tourism or hospitality. Familiarity with cruise management software, reservation systems, and safety protocols such as STCW certification is typically expected. Exceptional leadership, problem-solving abilities, and proactive communication help a Cruise Manager lead teams and ensure seamless guest experiences. These skills ensure smooth operations, high guest satisfaction, and compliance with maritime regulations in a dynamic, travel-focused environment.

What are some of the main challenges a cruise manager may face on the job?

Cruise Managers often encounter unique challenges such as coordinating complex logistics for shore excursions, handling unexpected guest issues, and managing large, multicultural teams on board. The role requires quick decision-making and adaptability, especially when dealing with last-minute itinerary changes due to weather or port restrictions. Additionally, maintaining high service standards across multiple departments can be demanding, but it offers opportunities to build valuable leadership and crisis-management skills. These challenges make the role both dynamic and highly rewarding for professionals who enjoy problem solving and teamwork in a fast-paced environment.

How much does a cruise manager make?

A cruise manager typically earns between $40,000 and $80,000 annually, depending on experience, cruise line, and location. They oversee guest services, staff, and operations on cruise ships, often working long shifts in a dynamic environment.

How to become a cruise manager?

To become a cruise manager, candidates typically need a background in hospitality, tourism, or management, along with experience in customer service or cruise ship operations. Relevant skills include leadership, communication, and problem-solving, and certifications such as STCW (Standards of Training, Certification, and Watchkeeping) may be required. Gaining experience in the cruise or hospitality industry and demonstrating strong organizational skills are key steps toward this role.

What are the most commonly searched types of Cruise jobs in Puerto Rico?

The most popular types of Cruise jobs in Puerto Rico are:

What job categories do people searching Cruise Manager jobs in Puerto Rico look for?

The top searched job categories for Cruise Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Cruise Manager jobs?

Cities in Puerto Rico with the most Cruise Manager job openings:

Cruise Manager jobs near you
Infographic showing various Cruise Manager job openings in Puerto Rico as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

PT Guest Service Agent - PR Ferry - Metro

Hornblower Group

Catano, PR • On-site

$14.75 - $18.50/hr

Part-time

Posted 9 days ago

Hornblower rating

6.6

Company rating: 6.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

6th of 9 rated cruise lines

Job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systemsHornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Guest Service Agent is responsible for providing excellent support to our customers at our ticket & boarding locations. Guest Service agents will be scheduled at our various ticketing & boarding locating around the waterfront - supporting our various experiences.
Duties and Responsibilities:
  • Provide excellent customer service to all guests who visit our ticket booths and boarding locations.
  • Well versed on all City Experiences' products, able to up-sell and cross promote all experiences.
  • Communicate information to guests regarding cruise offerings, schedules, availability, and directions for getting to the boarding locations.
  • Capacity to keep calm in a busy, fast-paced work environment.
  • Understanding and familiarity with Anchor, City Experiences' Reservation platform and Dock Access, City Experiences' ticket redemption system.
  • Provide directions to points of interest in the area, such as historical sites, restaurants, attractions, etc.
  • Familiarizing yourself with all third-party partner tickets, with an understanding of the redemption process both at the Box Office and the boarding locations.
  • Responsible for keeping guests informed on any safety protocols both at the time of ticket purchase and when guests board at gate.
  • Capable of following protocols around equipment checkout, card & cash transactions, and opening/closing shift procedures.
  • Indoor & Outdoor Position: Flexibility with working in our ticket booths as well as outside greeting guests at our boarding locations.

Requirements & Qualifications:
  • A sincere interest in learning all aspects of customer service and sales.
  • Knowledge of the Waterfront area (to give directions to area restaurants and attractions).
  • Strong customer service, organization, and interpersonal skills.
  • Maintain a high level of organization, detailed oriented and meet deadlines.
  • Handle multiple tasks/projects at one time.
  • Establish and maintain effective working relationships as required by job responsibility.
  • Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
  • Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
  • Must be able to effectively understand and convey written and verbal information to coworkers and guests.
  • Maintain uniform and personal grooming in compliance with appearance standards.
  • Will be required to be available for work nights, weekends and on all major holidays.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

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