Cruise Manager Jobs in Puerto Rico (NOW HIRING)

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. 

Corporate Account Development

• Proactively identify and solicit new local, regional, and national corporate accounts
• Negotiate and manage preferred corporate rate agreements
• Participate in Marriott’s annual RFP process and ensure timely, strategic submissions
• Target key segments including financial services, legal firms, government agencies, healthcare/pharmaceutical, cruise-related businesses, and regional Caribbean corporations

Account Management & Growth

• Maintain and grow relationships with existing corporate accounts to penetrate and saturate for additional revenue
• Proactively and reactively solicit, conduct and complete regular sales calls, client meetings, and site inspections
• Monitor account production and performance and implement action plans to increase market share for improvement of Hotel RevPAR and RevPAR Index
• Develop quarterly and annual business plans for assigned accounts; present said business plans to the Director of Sales & Marketing and General Manager

Revenue & Strategy Alignment

• Collaborate closely with Revenue Management to establish competitive BT/Corporate strategies and rates
• Analyze production reports, market intelligence, and competitive trends. This includes but is not limited to STR Reports, Amadeus 360, MarRFP, Lighthouse Segment Drilldown Info, Marriott MiNT Info
• Drive corporate revenue growth while protecting rate integrity
• Ensure all necessary account activity and documentation are maintained within Marriott sales systems

Market & Community Engagement

• Represent Hotel Rumbao at networking events, business associations, and industry functions
• Build strong relationships within the Old San Juan and greater Puerto Rico business community including the Puerto Rico Chamber of Commerce and Municipality of San Juan as well as leading private corporations
• Maintain awareness of local market dynamics and corporate travel trends

• Must have at least three (3+) years of progressive sales experience.

• Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.

Skills and Knowledge

• Proven Business Transient / Corporate Sales Track Record - Look for a demonstrated history of growing corporate, government, or negotiated-rate segments at a comparable urban or destination hotel — not just leisure or group sales. You want someone who can speak to specific account wins, rate negotiations, and how they moved the needle on transient revenue, not just group blocks.
• Local Market Knowledge & Relationship Network (San Juan / PR)  - Old San Juan's business transient feeder market runs through specific channels — government agencies, law firms, financial services, medical/pharma, and the local chamber and tourism association ecosystem. Existing relationships or fast credibility in that network.
• Revenue Management & Negotiation Acumen - Needs to understand rate strategy, RFP season dynamics, GDS/corporate contract mechanics, and how to balance transient rate integrity against occupancy goals — ideally with direct experience negotiating corporate and consortia agreements, not just executing rates set by someone else
• Self-Driven / Prospecting - Prospects independently, cold outreach, account mapping, competitive displacement. Competent on autonomous pipeline-building, not just execution against handed leads.
• Sales Systems & Data-Driven Reporting - Fluency with sales/CRM platforms (Delphi.fdc, Salesforce, or similar) and the ability to build and defend a pipeline with data, production reports, account penetration, pace vs. budget, so leadership can trust the growth story being told month to month.

• Frequent walking, standing, sitting, hearing, talking, smiling.  Lifting, pushing and pulling of objects weighing up to ten (10) pounds.
• Travel for business
• Actively participate in events

Benefits

• Health insurance at hire date
• 401(k) at one year of service
• Disability insurance at 60 days of service
• Life insurance at 60 days of service
• Employee assistance program
• Paid time off at one year of service
• Hotel Room Discounts Program
• Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.