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Cruise Line Sales Representative Jobs (NOW HIRING)

American Cruise Lines

Cruise & Excursions Director

Bourne, MA

  • Medical

  • Dental

  • Vision

  • Retirement

Excursions Director American Cruise Lines, the largest USA flagged cruise line in the United States ... Accompany guests on daily excursions as a company representative and brand ambassador. * Coordinate ...

American Cruise Lines

Cruise & Excursions Director

Oswego, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Cruise & Excursions Director American Cruise Lines, the largest USA flagged cruise line in the ... Accompany guests on daily excursions as a company representative and brand ambassador. * Coordinate ...

American Cruise Lines

Cruise & Excursions Director

Bath, ME · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Cruise & Excursions Director American Cruise Lines, the largest USA flagged cruise line in the ... Accompany guests on daily excursions as a company representative and brand ambassador. * Coordinate ...

American Cruise Lines

Cruise Director

The Dalles, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and ...

American Cruise Lines

Cruise Director

Providence, RI

  • Medical

  • Dental

  • Vision

  • Retirement

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and ...

American Cruise Lines

Cruise Director

Washington, DC

  • Medical

  • Dental

  • Vision

  • Retirement

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and ...

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Cruise Line Sales Representative information

See salary details

$23K

$76.7K

$141.5K

How much do cruise line sales representative jobs pay per year?

As of Aug 18, 2026, the average yearly pay for cruise line sales representative in the United States is $76,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $93,000.00 per year, depending on experience, location, and employer.

What is a cruise line sales representative?

Cruise Line Sales Representatives are professionals who promote and sell cruise vacation packages to individual customers, travel agencies, or corporate clients. Their responsibilities include understanding customer needs, recommending suitable cruise options, and achieving sales targets. They also maintain relationships with travel partners, provide product information, and stay updated on the latest cruise offerings and promotions. Effective communication and customer service skills are essential for this role. Additionally, they may attend trade shows and events to network and increase bookings.

What are the key skills and qualifications needed to thrive as a cruise line sales representative?

To thrive as a Cruise Line Sales Representative, you need strong sales acumen, product knowledge of cruise offerings, and typically a background in hospitality or travel sales. Familiarity with customer relationship management (CRM) software, booking platforms, and reservation systems is essential. Outstanding communication, persuasion, and customer service skills help you build rapport and address client needs effectively. These skills and qualifications are crucial for driving bookings, ensuring customer satisfaction, and meeting sales targets in a competitive travel industry.

What are some typical challenges faced by cruise line sales representatives, and how can they be overcome?

Cruise Line Sales Representatives often encounter challenges such as meeting ambitious sales targets during off-peak seasons, handling objections from clients unfamiliar with cruising, and staying updated on evolving travel regulations. Success in this role involves maintaining strong product knowledge, building lasting relationships with travel agencies and clients, and leveraging digital tools to track leads and follow up efficiently. Regularly participating in training sessions and collaborating with marketing teams can help representatives overcome these challenges and achieve their goals.

What is the difference between Cruise Line Sales Representative vs Travel Agent?

AspectCruise Line Sales RepresentativeTravel Agent
CredentialsSales experience, industry knowledge, sometimes certificationsTravel certifications, licenses, industry knowledge
Work EnvironmentOffice, cruise line events, client meetingsAgency office, client consultations, online
Employer & IndustryCruise lines, travel and hospitality industryTravel agencies, tourism industry

While both roles involve selling travel experiences, a Cruise Line Sales Representative focuses specifically on promoting cruise vacations directly for cruise lines, often working within the company or at events. A Travel Agent offers broader travel services across various destinations and providers. The roles share similar credentials and work environments but differ in scope and employer focus.

How to become a cruise line sales representative?

To become a cruise line sales representative, candidates typically need a high school diploma or equivalent, strong communication and sales skills, and experience in customer service or sales. Some employers prefer candidates with a background in travel, hospitality, or tourism, and proficiency with CRM software. Training is often provided on the job, and the role may require flexible scheduling, including weekends and holidays.

Is it hard to get a job on a cruise line sales representative?

Landing a cruise line sales representative position can be competitive, as it often requires relevant sales experience, strong communication skills, and sometimes prior hospitality or travel industry knowledge. Candidates typically need to complete application processes, interviews, and may need to demonstrate sales ability or customer service skills. Persistence and a tailored resume can improve chances of success.
More about Cruise Line Sales Representative jobs

What states have the most Cruise Line Sales Representative jobs?

States with the most job openings for Cruise Line Sales Representative jobs include:

What job categories do people searching Cruise Line Sales Representative jobs look for?

The top searched job categories for Cruise Line Sales Representative jobs are:

Cruise Line Sales Representative jobs near you
Infographic showing various Cruise Line Sales Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,681 per year, or $36.9 per hour.

Cruise & Excursions Director

American Cruise Lines

Bourne, MA

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Cruise amp; Excursions Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise amp; Excursions Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.

The Cruise amp; Excursions Director is a hybrid role responsible for engaging guests both on board and ashore. On board, the Cruise amp; Excursions Director is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests through a series of activities, shows, events, presentations, communications and socializing throughout the cruise. Ashore, the Cruise amp; Excursions Director engages guests in each destination through a series of shoreside excursions, explorations and adventures while managing all shore excursions and transfer operations, external vendor/operator communications, premium excursion upselling and inventory management.

This role has the highest level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished presentation skills, a collaborative team spirit and a passion for guest satisfaction. The Cruise amp; Excursions Director reports to the Hotel General Manager.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Create the Ship to Shore.
  • Effectively communicate to guests via the shipboard daily program, stage, public address system and one-on-one interaction and socialization.
  • Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
  • Confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
  • Greet guests as they depart for and return from shore excursions.
  • Accompany guests on daily excursions as a company representative and brand ambassador.
  • Coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely and smooth service.
  • Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Make daily midday announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.
  • Present a detailed Officer’s Introduction and Excursions Briefing to guests at the beginning of every cruise.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, stage set-up, background music, A/V requirements, etc.).
  • Meet and greet step-on entertainers when they join the ship; conduct sound check and inspect stage set-up.
  • Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.
  • Manage launch boat operations with the Mate.
  • Purchase morning newspapers in port each day.
  • Oversee, manage inventory and display port information collateral for guests; coordinate with local CVBs to obtain and refresh maps, brochures and other port-/region-specific materials of interest to guests.
  • Ensure that approved background music is playing in lounges before and after each activity, presentation and show.
  • Create and update bulletin board daily.
  • Coordinate weekly office inventory.
  • Prepare folders and materials for turnaround day.
  • Inform crew members of daily excursion offerings.
  • Monitor and evaluate performance of vendors, coach companies, guides, ground operators, motor coaches, entertainers and guest speakers, providing immediate course corrections when necessary.
  • Oversee company representation at pre-cruise hotels on turnaround day (when applicable).
  • Meet with Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Promote on board sales and brand loyalty program.
  • Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, entertainment, enrichment and activities.
  • Perform other reasonable duties as assigned by the Hotel General Manager.
  • Perform bartending duties as needed with other management personnel.
Qualifications:
  • Bachelor’s Degree in hospitality, tourism, or event management is preferred.
  • Proficiency in Microsoft Office Suite applications.
  • Enthusiasm, confidence, and a can-do attitude.
  • Strong public speaking skills.
  • Strong social skills.
  • Strong critical thinking skills.
  • Strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Excellent time management and attention to detail.
  • Strong knowledge of U.S. Geography preferred.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.
Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.
Work Schedule:
  • 7 days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
  • This is a full-time, exempt position.
Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to work outside during inclement weather, staying agile, and maintaining balance over wet terrain.
  • Ability to work outside with frequent and direct sun and heat exposure.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.
Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.

Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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